Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
Company replied
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See what reviewers are saying
Ameilia dealt with our request concerning our holiday over the phone with professionalism and a friendly manner and we were both happy to go ahead with booking. Thanks again Ameilia.
The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... See more
Company replied
Khia gave us great service once again helping us book another holiday with Hays. She answered all our queries and questions and made booking our holiday really easy. THANKS KHIA.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Over the phone booking.
Ameilia dealt with our request concerning our holiday over the phone with professionalism and a friendly manner and we were both happy to go ahead with booking. Thanks again Ameilia.
August 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I booked my holiday with Hays as…
I booked my holiday with Hays as they’re very helpful and efficient. Great experience as usual
August 29, 2026
Reply from Hays Travel - Fulwell
Hi Joan, Thank you so much for your fab review! It was a pleasure booking your holiday and I hope you have a lovely time :) Ameilia
First class service helpful and…
First class service helpful and friendly from hay's travel Fulwell, special thanks again to Ameilia for all your help and advice
August 26, 2026
Reply from Hays Travel - Fulwell
Thankyou for leaving a review. 3 Times in one week is definitely a new record for you George! Once again thankyou for booking your holidays with us :)
Kind Regards,
Khia
Very pleasant and friendly staff
Very pleasant and friendly staff, understand our request and was most helpful.
August 23, 2026
Reply from Hays Travel - Fulwell
Hi Deborah, Thank you so much for your kind review! It is much appreciated :) Ameilia
Love booking with Hays travel
Love booking with Hays travel. Staff are so friendly and helpful. Any question you have is quickly answered or they find the answer straight away. Love it.
August 25, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your fantastic feedback. I am so pleased you are happy with the service you received. I hope you both have a wonderful holiday.
Best Wishes
Sharon
Excellent knowledge very helpful with…
Excellent knowledge very helpful with everything
August 25, 2026
Reply from Hays Travel - Fulwell
Hi Pauline, Thank you for your review! Have a lovely time :) Ameilia
Always receive 5 star service from…
Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them.
Sharon helped and sorted query we had about our upcoming New York trip and while there helped us book another holiday.
August 22, 2026
Reply from Hays Travel - Fulwell
Thank you for taking your time to leave a review. Once again thankyou for booking with us :)
Kind Regards,
Khia
Amazing staff
The service you get is 💯 Sharon booked my holiday and is very professional she knows her job and always gets you the best deal she can will always continue to book with hays fulwell
August 14, 2026
Reply from Hays Travel - Fulwell
Thank you so much Patricia for your amazing feedback and for once again booking your holiday with us. I hope you and John have a fantastic time.
Best Wishes
Sharon
Excellent service from Sharon
Excellent service from Sharon. Got the price I was looking for
August 14, 2026
Reply from Hays Travel - Fulwell
Thank you so much for once again taking the time to leave such great feedback and also for booking another holiday with us.
Kind Regards
Sharon
Reply from Hays Travel - Fulwell
Hi Sandra, Thank you so much for leaving a lovely review :) It is much appreciated! Ameilia
Reply from Hays Travel - Fulwell
Thank you so much for your lovely comments. I am so pleased you are happy with the service you received.
Kind Regards
Sharon
Reply from Hays Travel - Fulwell
Hi Elaine, Thank you for your review! I will pass this onto Khia :) Ameilia
Fulwell Branch Excellence
All staff at fulwell branch kirsty, sharon and amelia have been brilliant, from the initial enquiry, to the final confirmation. All have been tremendous
Written by Julie High-Stephenson
August 19, 2026
Reply from Hays Travel - Fulwell
Hi Julie, Thank you so much for your fab review! It is much appreciated and have a lush time away :) Ameilia
Julie was very helpful from us walking…
Sharonwas very helpful from us walking in the door booked exactly what I walked in for and entertained my youngest granddaughter with her box of tricks
Thank you sharon
August 19, 2026
Reply from Hays Travel - Fulwell
Thankyou for leaving a lovely review.
I will pass this on to sharon :)
Reply from Hays Travel - Fulwell
Thank you so much Lesley for once again booking your holiday with us and for taking the time to leave such great feedback. I hope you both have a wonderful time.
Best Wishes
Sharon
Another holiday booked with Khia
Khia gave us great service once again helping us book another holiday with Hays. She answered all our queries and questions and made booking our holiday really easy. THANKS KHIA.
August 9, 2026
Reply from Hays Travel - Fulwell
Hi Victoria,
You are very very welcome, once again thankyou for booking with us. :)
Kind Regards,
Khia
Very Efficient
Staff are always very helpful and try their best to get the best holiday for you. Thanks a lot!
August 8, 2026
Reply from Hays Travel - Fulwell
Thankyou so much for taking your time to leave a review and once again for booking with us :)
Kind Regards,
Khia
Very Friendly & helpful
Very Friendly & helpful. Got the holiday that we’re looking for
August 13, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful feedback. Ameilia is on her day off today but I will make sure your comments are passed on to her.
Kind Regards
Sharon
Very knowledgeable and friendly.
Very knowledgeable and friendly.
Sorted out our booking quickly and price matched it
Thank you
August 12, 2026
Reply from Hays Travel - Fulwell
I am so pleased that you are happy with the service you received. We really do appreciate you taking the time to leave your feedback. Hope you both have an amazing time on your cruise.
Best Wishes
Sharon
Holiday to Zante
Kirsty was very helpful and would definitely book again. Great branch.
August 4, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Kirsty is currently on annual leave but I will make sure the message is passed on :)
Kind Regards,
Khia
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