Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
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Ameilia dealt with our request concerning our holiday over the phone with professionalism and a friendly manner and we were both happy to go ahead with booking. Thanks again Ameilia.
Company replied
The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... See more
Company replied
Khia gave us great service once again helping us book another holiday with Hays. She answered all our queries and questions and made booking our holiday really easy. THANKS KHIA.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1K reviews
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We had great help with our recent…
We had great help with our recent booking of a Newmarket Holiday. Very friendly and professional staff
May 31, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review and once again thank you for coming into our Newmarket event. The Canada countdown is on!
Kind Regards,
Khia
Excellent service from Kirsty
Excellent service from Kirsty. Made the booking easy and comfortable.
Fully informed about everything.
A very pleasant experience.
I would not hesitate to use the service again
June 2, 2026
Reply from Hays Travel - Fulwell
Its was my pleasure thank you so much for taking the time to leave this and thank you for booking with Hays Travel.
have a lovely holiday
Kirsty
We always receive a warm welcome.
We always receive a warm welcome, the staff are professional, friendly and helpful. Have used Hays Travel for years, wouldn't go anywhere else.
June 2, 2026
Reply from Hays Travel - Fulwell
Hi Jean, Thank you so much for your review! It is much appreciated and have a lovely time :) Ameilia
Reply from Hays Travel - Fulwell
Hi Terence, Thank you for your kind review! It is much appreciated and it was a pleasure booking your holiday :) Have a lovely time! Ameilia
The staff here are always so helpful
The staff here are always so helpful , great service and knowledgeable
Thanks to the team !
May 28, 2026
Reply from Hays Travel - Fulwell
Hi Ann, Thank you so much for your review! We will pass this on to Sharon, have a lovely time :)
Very helpful and did everything they…
Very helpful and did everything they could to help us get the best price.
May 23, 2026
Reply from Hays Travel - Fulwell
Hi Mark!
Thankyou for this review. We really do appreciate it.
Thanks Maddie
Helpful
The girl was very helpful and really took her time to explained everything to us
May 24, 2026
Reply from Hays Travel - Fulwell
Hi Lynne, Aww thank you so much for your lovely review! Have a lush holiday :) Ameilia
Very helpful and friendly staff.
May 20, 2026
Reply from Hays Travel - Fulwell
Thankyou David,
We appreciate your kind words. We are so glad we could help.
Kind Regards
Hays Travel Fulwell
Maddie found us exactly what we wanted…
Maddie found us exactly what we wanted at a great price. Accommodation is excellent. Flight times really good. Sorted insurance and will help with currency and a money card
May 20, 2026
Reply from Hays Travel - Fulwell
Hi Christine! Thankyou so much for this review!
I really do appreciate it.
Thanks
Maddie
I have used hays fullwell quite a few…
I have used hays fullwell quite a few times and they have never let me down. Sharon was friendly, informative and helpful in helping me with my choice of holiday. She arranged the timing of flights which suited me and arranged assistance to make the flight seamless.
A big thank you to Hays Travel Fulwell.
May 16, 2026
Reply from Hays Travel - Fulwell
Thank you so much Alan for taking the time to leave such fantastic feedback and for once again booking your holiday with us. I am so pleased that you are happy with the service you received. I hope you have a wonderful holiday.
Kind Regards
Sharon
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Once again thankyou for booking with us.
Kind Regards,
Khia
Amazing customer service
Amazing customer service, helped us find our dream honeymoon and went beyond to answer any questions we had.
May 5, 2026
Reply from Hays Travel - Fulwell
Hi Melisa, Thanks so much for your fab review! I hope you both have a lovely wedding and enjoy your cruise :) Ameilia
Great service , friendly and professional
Great service, Sharon is very understanding of or expectation from a holiday and is very patient and professional in helping us find that perfect holiday to suit us.
This is why we always go to Hays and Sharon.
Never been disappointed with any of of holidays booked through Sharon.
All members of staf very friendly and helpful.
May 12, 2026
Reply from Hays Travel - Fulwell
Thank you so much Graeme. I will make sure your comments are passed on to the rest of the team. It is always a pleasure booking your holidays for you and Sonia. We really do appreciate your loyalty and for once again booking with us. I hope you both have a fantastic time.
Best Wishes
Sharon
Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave a review. It is very much appreciated and I am so pleased you are happy with the service you received.
Best Wishes
Sharon
Perfect service
From the moment we got to the branch we were welcomed and looked after. Not just the lady looking after us but all staff were keeping the kids entertained. Khia played with my youngest looking at the animals in the brochures and then got them a box of toys while we booked out holiday. Amelia who looked after us looked at all options in real detail ensured we had all the information we needed printed sheets for us to go away and look at this made us not feel rushed to make a choice. When we made a choice Amelia booked it and gave us all the information needed she was very thorough and friendly in fact all the staff on the fulwell branch were extremely friendly and I believe the service we were given was above and beyond.
May 7, 2026
Reply from Hays Travel - Fulwell
Hi Amanda, Thank you so much for your lovely review! We are glad you hear you were happy with our service and look forward to booking your next one :) Ameilia
Reply from Hays Travel - Fulwell
Thankyou once again for booking with us. Hope you have an amazing time!
Kind Regards,
Khia
Very pleasant and competant assistance
Very pleasant and competant assistance. Took time to find the best deal for me.
Just lovely service.
May 6, 2026
Reply from Hays Travel - Fulwell
Hi Sharon, Thank you so much for your lovely review! It is much appreciated and have a fab time on your cruise :) Ameilia
Reply from Hays Travel - Fulwell
Hi Ian, Thank you for your kind review :) Have a lovely time in Iceland! Ameilia
Excellent customer service and nothing…
Excellent customer service and nothing was a problem
May 3, 2026
Reply from Hays Travel - Fulwell
It was my pleasure, thank you so much for booking.
Kirsty
Excellent service!
Amelia at Hays Travel Fulwell branch in Sunderland has been very helpful, professional and approachable, explaining every step of my booking. I feel very reassured, knowing that Amelia or her colleagues will help me if I have any queries about my booking.
May 2, 2026
Reply from Hays Travel - Fulwell
Hi Alison, It was a pleasure booking your trip to America! Thank you so much for your review :) Ameilia
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