Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ameilia dealt with our request concerning our holiday over the phone with professionalism and a friendly manner and we were both happy to go ahead with booking. Thanks again Ameilia.
The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... See more
Company replied
Khia gave us great service once again helping us book another holiday with Hays. She answered all our queries and questions and made booking our holiday really easy. THANKS KHIA.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with Sharon
Excellent service with Sharon, helpful and checking everything for us, couldn't ask for better, making sure we had all the information, prices, type of boat and the options available
June 26, 2026
Reply from Hays Travel - Fulwell
Thank you so much Audrey for your fantastic feedback. I really do appreciate you taking the time to do this. I am sure you will all have an amazing time celebrating your special birthday.
Kind Regards
Sharon
Amelia was very helpful and…
Amelia was very helpful and knowledgeable
She is extremely efficient at her job with a great manner.we will be back to see her in the future.
June 24, 2026
Reply from Hays Travel - Fulwell
Hi Barry, Thank you so much for your review! That is very kind of you and I hope you have a fab time :) Ameilia
Mandie was very helpful and informative…
Mandie was very helpful and informative it was a pleasure
June 24, 2026
Reply from Hays Travel - Fulwell
Hi David,
Thankyou so much for this review! I really do appreciate it.
Thanks
Maddie
Excellent customer support as always
Excellent customer support as always, there was a problem with the booking on the tour operators end and this was sorted out efficiently.
June 12, 2026
Reply from Hays Travel - Fulwell
Hi Lisa, Thank you for your review! It is much appreciated and have a lovely time :) Ameilia
Very helpful
Very helpful, knowledgeable and informative. Got exactly the holiday we wanted at a good price.
June 21, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful feedback. We do really appreciate you taking the time to do this and I am so pleased you are happy with the service you received. I hope you both have an amazing time on your cruise.
Kind Regards
Sharon
Summer holidays
We have booked our holidays through Hays travel at Fulwell for a few years now and the service keeps getting better after every visit .
Ameilia booked our summer holiday to lanzarote without any problems, she was very helpful , gave us plenty of information & explained everything about the booking process .
Thanks again for a good experience, cheers
June 12, 2026
Reply from Hays Travel - Fulwell
Hi Geoff, Thank you so much for your lovely review! It was a pleasure booking your holiday and I can't wait to hear all about it :) Ameilia
Always good service and very pkeasant…
Always good service and very pkeasant and efficient staff
June 19, 2026
Reply from Hays Travel - Fulwell
Thank you so much Christine for taking the time to leave such lovely comments. It was a pleasure booking your trip for you and I hope you all have a wonderful time.
Kind Regards
Sharon
Yet again first class service from…
Yet again first class service from Kirsty at Hays Travel Fulwell branch. Kirsty rang me the day prior to the bookings for a Fred Olsen cruise from Newcastle were going on sale the next day and she expected demand to be very heavy. The next day with having had prior notice we were able to proceed quickly ,and in no time at all she had our cruise booked . We are very pleased with the care and attention Hays Travel takes in looking after us.
June 17, 2026
Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave this for me Malcolm.
Your continued loyalty is so very much appreciated.
Kirsty
Lady was good in the process of the…
Lady was good in the process of the holiday but holiday extra came cheap in some items
June 7, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review it is appreciated :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Hi Julie,
Thankyou so much for this review!
Thanks
Maddie
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Im glad we managed to get you booked up. Maybe next year for garda!
Kind Regards,
Khia
great service at Hays Fulwell…
As always great service at Hays Fulwell wouldn’t go anywhere else to book holidays
Staff are lovely really helpful
Amelia was star that’s two holidays we have booked with her she’s so patient and helpful very knowledgable great asset to Hays
June 4, 2026
Reply from Hays Travel - Fulwell
Hi Elaine, Thank you so much for your lovely review! It was a pleasure booking your holidays and I look forward to hearing all about them :) Ameilia
Always book with Hayes staff are lovely…
Always book with Hayes staff are lovely friendly and very helpful.
June 7, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Im glad we managed to get you booked :)
Kind Regards,
Khia
First class service as usual from…
First class service as usual from Kirsty at Fulwell Branch.Nothing was to much trouble. Everything was explained in full and we were put at ease. Would not go anywhere else.
June 7, 2026
Reply from Hays Travel - Fulwell
John,
We are so pleased to hear about your excellent experience with us. Thank you for your continued loyalty and kind words.
Kind Regards
Kirsty
Reply from Hays Travel - Fulwell
Hi Raymond, Thanks so much for your review! It is much appreciated and it was a pleasure booking your holiday :) Ameilia
The staff member Khir was amazing very…
The staff member Khir was amazing very very helpful clear and went above and beyond to sort out holiday
June 6, 2026
Reply from Hays Travel - Fulwell
Thank you for taking your time to leave a review. I'm glad we managed to get you all booked up in the end :)
Kind Regards,
Khia
Great Service
Great service once again from the Fulwell branch. Gave the details of the travel itinerary we’d like and they were successful on every point of the holiday.
Ameilia was friendly, polite and attended to every concern or issue we raised which was appreciated.
Thank you.
May 28, 2026
Reply from Hays Travel - Fulwell
Hiya Steven, Aww thanks so much for your lovely review! Appreciate this and I look forward to hearing all about your holiday :) Ameilia
Very helpful friendly and found our…
Very helpful friendly and found our holiday quick
We booked with maddie she was so kind and happy to accommodate all our requirements
June 4, 2026
Reply from Hays Travel - Fulwell
Thankyou!
Maddie :)
Very friendly staff,
Very friendly staff, Kirsty who delt with me was very efficient, and easy to talk to .
June 2, 2026
Reply from Hays Travel - Fulwell
Thank you so much.
Have a lovely holiday
Kirsty
:)
We had great help with our recent…
We had great help with our recent booking of a Newmarket Holiday. Very friendly and professional staff
May 31, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review and once again thank you for coming into our Newmarket event. The Canada countdown is on!
Kind Regards,
Khia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.