Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
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Ameilia dealt with our request concerning our holiday over the phone with professionalism and a friendly manner and we were both happy to go ahead with booking. Thanks again Ameilia.
The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... See more
Company replied
Khia gave us great service once again helping us book another holiday with Hays. She answered all our queries and questions and made booking our holiday really easy. THANKS KHIA.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1K reviews
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Reply from Hays Travel - Fulwell
CC,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced such friendly, professional, and caring service.
Kind Regards
Khia
Reply from Hays Travel - Fulwell
Hi Barbara, Thanks so much for your lovely review! Have a good time away :) Ameilia
pleasure to book with
the staff are very friendly and knowledgeable. It is always a pleasure to book a holiday with them.
July 21, 2026
Reply from Hays Travel - Fulwell
Hi Christine, Thank you so much for your review! Have a lovely time :) Ameilia
As always great service from the team…
As always great service from the team at the Fulwell branch and a special thanks to Sharon for booking our holiday this time .
You always get a warm welcome and first class service every time we book here.
I have stated before,we wouldn't book anywhere else.
July 15, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful comments both for myself and the rest of the team. I am so pleased you continue to be happy with the service you receive and we do appreciate your loyalty too. I hope you both have a wonderful holiday.
Kind Regards
Sharon
As always staff are very helpful
As always staff are very helpful. Booked holiday with Amelia from the Fulwell branch who was very helpful, knowledgeable ,pleasant and friendly. Price matched what we had seen on line. Very happy with service received.
July 21, 2026
Reply from Hays Travel - Fulwell
Hi Julie, Aww thanks so much for your lovely review! It is much appreciated and I hope you have the best time away :) Ameilia
Staff very knowledgeable and helpful…
Staff very knowledgeable and helpful great service.
July 21, 2026
Reply from Hays Travel - Fulwell
Thank you so much, hope you have a great Holiday.
Kirsty
Amelia at fulwell branch is always…
Amelia at fulwell branch is always super helpful, especially after she went that extra mile after we'd had a bit of a disaster on our last holiday to lanzarote. Not hays travels fault just to make it clear.
July 14, 2026
Reply from Hays Travel - Fulwell
Hi David, Aww thank you so much for your fab review! I really do appreciate it and hope you have a great time :) Ameilia
Reply from Hays Travel - Fulwell
Thank you so much for booking with us again.
Kirsty
:)
the service from maddie
the service from maddie . hol rep. was excellent. able to help with booking plus assisted boarding and plenty knowledge advice. email special request to hotel . above and beyond service.
July 3, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful comments. I am so pleased you are happy with the service you received. Maddie is currently on annual leave but I will ensure your feedback is passed on to her when she returns.
Kind Regards
Sharon
Amelia was pleasant
Amelia was pleasant, helpful, patient and efficient. It was a great experience, so easy to book my perfect holiday
July 15, 2026
Reply from Hays Travel - Fulwell
Hi Andrea, Thank you so much for your review! I hope you have an amazing time and look forward to hearing all about it :) Ameilia
Kirsty helped us book a fantastic holiday
Kirsty made our holiday booking very stress free. We did not feel pressured to accept anything other than the holiday she helped us select. She took time to look at the best deal for us and secured an excellent hotel and flights with great times.
July 15, 2026
Reply from Hays Travel - Fulwell
Thank you both so much it was my pleasure as always.
Kirsty
Sharon is always so helpful and…
Sharon is always so helpful and friendly and ensures we find the holiday that suits us. We will definitely return to Fulwell Hayes. We have found all the staff lovely 😃
July 7, 2026
Reply from Hays Travel - Fulwell
Thank you so much Tracy for once again booking with us and for taking the time to leave such great feedback. It is always such a pleasure booking your holidays for you. I hope you both have a fantastic time.
Kind Regards
Sharon
Sharon booked our holiday for us…
Sharon booked our holiday for us perfectly as usual found us exactly what we were looking for, five star service every time
July 7, 2026
Reply from Hays Travel - Fulwell
Thank you so much Christine. Your feedback is really appreciated and I just wanted to take this opportunity to thank you for once again booking your holiday with us. I hope you have a wonderful time.
Kind Regards
Sharon
Ameilia was brilliant in sourcing and…
Ameilia was brilliant in sourcing and helping us find the perfect family holiday. Couldn't do anymore to help us effortlessly book our holiday.
July 9, 2026
Reply from Hays Travel - Fulwell
Hi Ian, Aww thank you so much for your lovely review! I hope you all have a fab time away and look forward to hearing all about it :) Ameilia
Maddie from Fulwell shop was brilliant…
Maddie from Fulwell shop was brilliant from start to finish. Even gave a lovely discount would recommend highly
July 1, 2026
Reply from Hays Travel - Fulwell
Thank you Liam,
Maddie is on holiday at the minute but i will make sure she get this when she gets back.
Thank you again
Kirsty
first class service
Kirsty is always so helpful and friendly, such personal service, and the branch is so handy
July 1, 2026
Reply from Hays Travel - Fulwell
Thank you so much, :)
Kirsty
Won’t go anywhere else 5*
We have booked at hays Fulwell since we moved to the area 4 years ago and won’t go anywhere else the staff and the service they offered is second to none.
June 27, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave such a lovely review. We are so glad to book you up every time :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Hi Paula, Thank you so much for your lovely review! It is much appreciated :) Ameilia
Reply from Hays Travel - Fulwell
It was my absolute pleasure.
Thank you
Kirsty
Emily at Sea Road was very helpful and…
Emily at Sea Road was very helpful and booked us a very competitively priced holiday
June 23, 2026
Reply from Hays Travel - Fulwell
Hi Phil, Thank you for your lovely review :) It was a pleasure booking your holiday! Thanks, Ameilia
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