Hays Travel - Fulwell Reviews 

1,035
TrustScore 5 out of 5

4.9

2 Sea Road, SR6 9BX Fulwell, GB


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Rated 5 out of 5 stars

Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... See more

Company replied

Rated 5 out of 5 stars

Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more

Company replied

Rated 5 out of 5 stars

Ameilia dealt with our request concerning our holiday over the phone with professionalism and a friendly manner and we were both happy to go ahead with booking. Thanks again Ameilia.

Company replied

Rated 5 out of 5 stars

The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,035)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication

Excellent communication. Very helpful & friendy. Ended up booking & queries ongoing for another with Amelia 😀

January 11, 2026
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Hi Lisa, Thank you so much for your kind review! It was a pleasure doing your booking :) Ameilia

Rated 5 out of 5 stars

I always have a great experience…

I always have a great experience booking a holiday with hays, the staff are very hard working and are very helpful. I wish hays travel would implement some sort of loyalty card for it's customers.

January 1, 2026
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Thank you so much Barry for your fantastic feedback and once again booking your holiday with us.
I will make sure your suggestion is passed on.

Kind Regards
Sharon

Rated 5 out of 5 stars

Maddison was lovely and helpful got us…

Maddison was lovely and helpful got us a great deal on our holiday would highly recommend booking through her

January 6, 2026
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Reply from Hays Travel - Fulwell

Hi Kayliegh,

Thankyou for your lovely words, I really do appreciate it.

Thanks Maddie

Rated 5 out of 5 stars

Helpful and professional.

As usual, the service and level of professionalism at Haystravel Fulwell is exemplary.
During the same visit, we booked a holiday to Cyprus, exchanged foreign currency, and started to process to claim a refund for a cancelled Cruise.

January 6, 2026
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Reply from Hays Travel - Fulwell

Thank you so much,
I'm so pleased we were still able to get you a holiday.
Have a lovely time see you both soon.
Kirsty
:)

Rated 5 out of 5 stars

Very friendly and informative

Very friendly and informative , nothing was a hassle for them , maddie went the extra mile

January 6, 2026
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Reply from Hays Travel - Fulwell

Hi Shelley,

Thank you for your lovely review. We really appreciate this amazing feedback.

Thanks Maddie

Rated 5 out of 5 stars

Very helpful

Very helpful

December 30, 2025
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Reply from Hays Travel - Fulwell

Thankyou for taking your time to leave a review, i am glad we managed to get you booked up! - Khia :)

Rated 5 out of 5 stars

A great team effort from the staff in…

A great team effort from the staff in Hays to ensure we got the holiday we wanted. It wasn't easy but they all worked together for a great end result. Thank you!

December 31, 2025
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Reply from Hays Travel - Fulwell

Thank you for taking your time to leave a review, we got there in the end! :)

Kind Regards,
Khia

Rated 5 out of 5 stars

Khia in the Fulwell branch persevered…

Khia in the Fulwell branch persevered with the extremely annoying Ryan Air process for booking flights.

December 30, 2025
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Reply from Hays Travel - Fulwell

Thankyou for taking your time to leave a review and once again thank you for your patience whilst in branch :)

Kind Regards,
Khia

Rated 5 out of 5 stars

I am not very good with phones or…

I am not very good with phones or technology but ameilia your staff member at fulwell was more than helpful she sorted everything out for me ie boarding passes ans such ,i think if i had asked her to carry my bags to the airport i think she would have obliged lol,,i am flying home tomorrow and ive had no problems at all up to now ,thanks again

December 19, 2025
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Reply from Hays Travel - Fulwell

Hiya James, Thank you so much for your kind review! I am so glad you have had a lovely time :) Ameilia

Rated 5 out of 5 stars

Maddie was very patient trying to…

Maddie was very patient trying to accommodate me.

December 18, 2025
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Thankyou Nicola,

We appreciate your feedback and are so glad we could help you. Thank you for letting us know about your positive experience.

Maddie

Rated 5 out of 5 stars

Hays travel Fulwell never disappoints a…

Hays travel Fulwell never disappoints a young lady Amelia looked after us and like all the staff in the branch she made the whole experience simple explaining everything and more importantly doing everything for us thank you so much.
Another gem at the Fulwell branch 👏👏👏👏

December 10, 2025
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Reply from Hays Travel - Fulwell

Hi Ian, Thanks a lot for your kind review :) It is much appreciated! Ameilia

Rated 5 out of 5 stars

Holiday booked

As always, Sharon is the most professional, efficient and patient person. She was able to book everything we needed. Thanks Sharon!!

December 16, 2025
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Reply from Hays Travel - Fulwell

Thank you so much for your wonderful feedback and for once again booking your holiday with us. It is always a pleasure to see you both and I hope you both have an amazing holiday.

Kind Regards
Sharon

Rated 5 out of 5 stars

Friendly helpful staff!

Friendly helpful staff!
Went in to book Caledonian coach trip able to answer a queery I had

November 28, 2025
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Reply from Hays Travel - Fulwell

Thankyou for taking your time to leave a review. Once again thankyou for booking with us :)

Kind Regards,
Khia

Rated 5 out of 5 stars

Great service as always

Great service as always, the staff are very efficient and very friendly and help to make sure your holiday needs are taken care of.

November 21, 2025
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Reply from Hays Travel - Fulwell

Thank you so much :)

Rated 5 out of 5 stars

The staff were very help and…great staff

The staff were very help and professional in every way

November 21, 2025
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Thank you Michael for taking the time to leave feedback and once again booking your holiday with us. It is very much appreciated.

Kind Regards
Sharon

Rated 5 out of 5 stars

great customer service

great service everything explained . providing links for travel .advice , easy to deal with .

November 20, 2025
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Hi Michael, Thanks a lot for your review :) We appreciate it! Thanks, Ameilia

Rated 5 out of 5 stars

the quality of the travel agent sharon

the quality of the travel agent sharon, so helpful .patient , and knowledgeable at her job. , good to work with.

November 13, 2025
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Thank you so much for your wonderful comments. It was lovely to meet you both and I am so pleased you are happy with the service you received.

Kind Regards
Sharon

Rated 5 out of 5 stars

Agent was helpful

Agent was helpful, friendly and patient. We were interested in a location which did not appear in the brochure and she went out of her way to find information for us.

November 14, 2025
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Thankyou so much Barbara for taking your time to leave a review. I am glad we got you booked up in that amazing hotel :)

Kind Regards,
Khia

Rated 5 out of 5 stars

Great service by Amelia.

Great service by Amelia.

November 15, 2025
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Hi Steve, Thanks a lot for your review :) It was a pleasure booking your trip! Ameilia

Rated 5 out of 5 stars

Excellent service did what we asked…

Excellent service did what we asked advised us on best way to travel even sorted our euros whilst waiting for booking to go through

November 14, 2025
Hays Travel - Fulwell logo

Reply from Hays Travel - Fulwell

Thank you so much Jacqueline for taking the time for leaving such great feedback. I am so happy you are pleased with the service you received and it was an absolute pleasure booking your holiday for you. I hope you all have a fantastic time.

Kind Regards
Sharon

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