Hays Travel - Gareth Jones Reviews 

95
TrustScore 5 out of 5

4.9

Personal Travel Consultant Gareth Jones, PR8 Southport, GB


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Rated 5 out of 5 stars

Helped me plan a dream holiday to Australia. Very responsive and listened to my ideas but also made suggestions based on experience. Contacted me in the times to fit into my day. I have used Gareth... See more

Company replied

Rated 5 out of 5 stars

My husband and I have booked two holidays via Gareth at Hays and we would not want to use anyone else. Gareth takes dreams and makes them a reality. Every detail is taken care of and so much of the st... See more

Rated 5 out of 5 stars

We have booked a couple of holidays now through Gareth and we wouldn’t go anywhere else. Our first holiday was for our wedding and was booked just before Covid. Even through the tough times of having... See more

Company replied

Rated 5 out of 5 stars

Booking our cruise holiday with Gareth was so easy! He took time to understand and listen to our requirements, patiently going through each detail carefully. Gareth is extremely knowledgeable and as... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Gareth Jones, PR8, Southport, United Kingdom

  • 1514386794

4.9

Excellent

TrustScore 5 out of 5

95 reviews

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4.9

All reviews

(95)

126,550 reviews in the last 12 months

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Rated 5 out of 5 stars

Helped me plan a dream holiday to

Helped me plan a dream holiday to Australia. Very responsive and listened to my ideas but also made suggestions based on experience. Contacted me in the times to fit into my day. I have used Gareth’s services before and will definitely use again

April 21, 2026
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Reply from Hays Travel - Gareth Jones

Thank you so much. I’m so excited for your trip 🥳

Rated 5 out of 5 stars

Gareth was brilliant even after I…

Gareth was brilliant even after I changed my plans several times. Super helpful, listens, great communication and very efficient. Thank you

January 28, 2026
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Reply from Hays Travel - Gareth Jones

Much appreciated 😊

Rated 5 out of 5 stars

small group holiday

Booked a holiday for a small group. Gareth was absolutely brilliant. Id give him more than 5 stars if I could.
Have already recommended him to several friends and those who have already booked with him say the same. Thank you Gareth

September 15, 2025
Unprompted review
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Reply from Hays Travel - Gareth Jones

Thanks so much. So glad you had a fab trip 😊

Rated 5 out of 5 stars

Gareth was great

Gareth was great. Very helpful and communication was quick.
No pressure to confirm until I was happy.

September 8, 2025
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Reply from Hays Travel - Gareth Jones

Thank you for your review. Can’t wait for your trip and to hear all about it 😊

Rated 5 out of 5 stars

Gareth is so professional and polite

Gareth is so professional and polite. When booking he ensures I am completely comfortable and that I fully understand each stage of the booking process.
I have booked with Gareth for a number of years now, and what I like most is how he keeps me upto date on every aspect of the holiday from when I am able to book seats, through to check in. Excellent service

September 3, 2025
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Reply from Hays Travel - Gareth Jones

Thanks another fab holiday booked 😊

Rated 5 out of 5 stars

Another booking with Gareth he’s always…

Another booking with Gareth he’s always happy to find just what I’m looking for and at a great price. His customer service is second to none. Highly recommended

August 27, 2025
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Reply from Hays Travel - Gareth Jones

Many thanks pleasure as always 😊

Rated 5 out of 5 stars

Great service

Great service! Gareth was extremely helpful and thoughtful. He found us an exceptional deal and made the whole process straightforward. We would highly commend and recommend him!

August 28, 2025
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Reply from Hays Travel - Gareth Jones

Really appreciate this. Cant wait to hear all about your trip 😊

Rated 5 out of 5 stars

Well another fabulous holiday to Mexico

Well another fabulous holiday from the minute we stepped into the airport. I had so many questions as I was travelling on my own with the kids. Gareth was always available and made sure we had everything we needed. The personal touch from Gareth makes such a difference. I would highly recommend Gareth and have booked so many holidays.
Thanks again Gareth for such an amazing holiday for me and the girls! We have made the best memories ❤️

July 18, 2025
Unprompted review
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Reply from Hays Travel - Gareth Jones

Really appreciate your kind words. And what a trip you had x

Rated 5 out of 5 stars

Fabulous service!

I like chatting to someone who is friendly yet professional and that's Gareth for you. Plenty of notice always given with regards to payment dates etc.
He knows what i want after so many bookings. Fabulous service.

July 19, 2025
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Reply from Hays Travel - Gareth Jones

Thanks lovely ☺️

Rated 5 out of 5 stars

Great service......highly recommended

Gareth is extremley helpful and really went out of his way to understand our holiday preferences and exceed our expectations. We have booked with Gareth previously and have always been pleased with the personal and tailored services he provides.
Gareth makes the booking process so simple and takes times to listen to your needs, answer questions and offer suggestions. A prompt, efficient and personal customer experience, I would not hesitate to recommend Gareth to family and friends.
Thanks Gareth for always going above and beyond to make our booking process easy and stress-free.

July 5, 2025
Unprompted review
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Reply from Hays Travel - Gareth Jones

Thanks so much 😊

Rated 5 out of 5 stars

Outstanding Booking Support

We are absolutely delighted with the service we received from Gareth Jones.

Gareth took the time to truly understand our requirements and went above and beyond to ensure that both the accommodation and the overall holiday were completely tailored to our needs. His attention to detail, prompt communication, and genuine care made the entire booking process smooth and stress-free.

We wouldn’t hesitate to recommend Gareth and will definitely be booking with him again in the future.

May 30, 2025
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Reply from Hays Travel - Gareth Jones

Really appreciate your comments. Thanks ☺️

Rated 5 out of 5 stars

Amazing service

Have booked several holidays now with Gareth & every time the service & experience has been amazing. Nothing is too much trouble & he’s helped us pick some fab holidays. I’ve recommended him to several friends & they have all had the same great service. I don’t book with anyone else now.

May 30, 2025
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Reply from Hays Travel - Gareth Jones

Thank you lovely ☺️

Rated 5 out of 5 stars

Friendly service from an actual person

Gareth makes the process very easy from Start to finish and will ensure all questions are asked and answered and dealt with.
If you book online, I guarantee that should you need to speak to an operator, you will be on hold for a long time but working with Gareth means all that stress is taken away and he finds out the answers for you.
Would always recommend him to friends and family

May 30, 2025
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Reply from Hays Travel - Gareth Jones

Really appreciate these words. Always glad to help

Rated 5 out of 5 stars

Thankyou to Gareth for yet again…

Thankyou to Gareth for yet again organising our summer break and for the organisation of a girls trip in September. No question is too small to answer, his promptness in responding and ensuring the process of booking is quick and easy.

April 19, 2025
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Reply from Hays Travel - Gareth Jones

Thanks lovely ☺️

Rated 5 out of 5 stars

Fantastic experience with Gareth…

Fantastic experience with Gareth booking my holiday. So helpful and knowledgeable, nothing too much trouble when I wanted to look at different options. Highly recommend booking with Gareth!

May 8, 2025
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Reply from Hays Travel - Gareth Jones

Thanks. So excited for your trip 😊

Rated 5 out of 5 stars

So professional and knowledgeable

Thank you Gareth so much for going above and beyond to book my holiday, I’ve been recommending you to all my friends and family, and will continue to get you to book my trips away!

April 14, 2025
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Reply from Hays Travel - Gareth Jones

Thanks lovely very kind 😊

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