We have just returned from the most amazing stay, and everything exceeded our expectations. Gareth was fantastic from start to finish, making sure everything was perfect and providing outstandin... See more
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My husband and I have booked two holidays via Gareth at Hays and we would not want to use anyone else. Gareth takes dreams and makes them a reality. Every detail is taken care of and so much of the st... See more
We have booked a couple of holidays now through Gareth and we wouldn’t go anywhere else. Our first holiday was for our wedding and was booked just before Covid. Even through the tough times of having... See more
Company replied
Booking our cruise holiday with Gareth was so easy! He took time to understand and listen to our requirements, patiently going through each detail carefully. Gareth is extremely knowledgeable and as... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gareth Jones, PR8, Southport, United Kingdom
- 1514386794
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Excellent service feel so confident…
Excellent service feel so confident with Gareth all taken care off with holiday can’t wait to go and enjoy.
Will always book a holiday with Gareth at heys travel from now on

Reply from Hays Travel - Gareth Jones
Professional & Knowledgeable
Gareth listened to all my preferences for a holiday & suggested several suitable hotels. I have no hesitation in recommending him to all of my friends. Thank you Gareth!

Reply from Hays Travel - Gareth Jones
Stress free holiday booking.
Gareth is always helpful and full of great ideas and advice. He is extremely patient and takes as long as it needs to tailor make the perfect holiday every time.

Reply from Hays Travel - Gareth Jones
Really good experience so far
Gareth was extremely helpful and completely understood the brief. He provided us with multiple options in terms of airports and dates of travel so that we could decide what was the best option for us as a group. He provided us with all the relevant information promptly.

Reply from Hays Travel - Gareth Jones
Wonderful Service
We have used Gareth a few times now. He is absolutely amazing. Nothing is ever too much trouble when we are looking for holidays. When we book, he always makes sure that we have all the information and tickets quickly. He always checks in with us after the holiday to make sure that we had a nice time. He is fantastic. I will definitely use him again and would recommend him to friends.

Reply from Hays Travel - Gareth Jones
10 stars all the way for Gareth
10 stars all the way for Gareth
I've booked with him before and he always goes above and beyond to give exceptional service.
He always makes the booking process so much easier and keeps you informed every step of the way .

Reply from Hays Travel - Gareth Jones
Fabulous experience as usual with…
Fabulous experience as usual with Gareth. Very knowledgeable and thorough. Would 100% recommend to friends and family .

Reply from Hays Travel - Gareth Jones
Gareth 5 star service
Gareth books holidays like he would for himself. He goes above and beyond to make it a special join day every time we book with him. I never have to worry about a thing… 5star

Reply from Hays Travel - Gareth Jones

Reply from Hays Travel - Gareth Jones
Gareth is fantastic
Gareth is fantastic! Had a great quote ready in no time and plans the whole trip in detail so you won't have to worry about a thing. 100% recommend!

Reply from Hays Travel - Gareth Jones
Our go to travel agent
Friendly, professional and reliable. Gareth is our go to holiday agent, we know we can trust him with our holiday plans

Reply from Hays Travel - Gareth Jones
Fantastic customer service!!
Booking our cruise holiday with Gareth was so easy! He took time to understand and listen to our requirements, patiently going through each detail carefully. Gareth is extremely knowledgeable and as this our first cruise he shared his personal experience with lots of hints and tips that will be very useful. The booking process was simple and Gareth's customer service is amazing. Thank you so much for all of your help and support!

Reply from Hays Travel - Gareth Jones
Easy breezy holiday booking, always!
What a top bloke! Gareth just makes the whole process really easy and straightforward taking out any hassle of booking a holiday. He is also very knowledgeable, this isn’t the first holiday I have booked with Gareth he always ensures all the bases are covered. He has a customer for life!

Reply from Hays Travel - Gareth Jones
Gareth was very helpful and resourceful…
Gareth was very helpful and resourceful and will use again

Reply from Hays Travel - Gareth Jones
Gareth was knowledgeable
Gareth was knowledgeable, his customer service was excellent, and he called me back when he said he would was very professional and confirmed everything with me. Fantastic travel consultant.

Reply from Hays Travel - Gareth Jones
Gareth is so friendly
Gareth is so friendly, knowledgeable & professional. Nothing is too much trouble for him.

Reply from Hays Travel - Gareth Jones
Gareth is first class
Gareth was very helpful and always very polite in helping us book our holidays.

Reply from Hays Travel - Gareth Jones
Gareth has really made our holiday…
Gareth has really made our holiday hassle free from start to finish. From messages prior to going regarding checking in, hints and tips, and thoughtful ‘check ins’ during the holiday, it has been a great experience.
Booking a package is just so much easier and covers everything.
I have and will continue to recommend this great service, he goes above and beyond!

Reply from Hays Travel - Gareth Jones
So helpful!!! Top Top Service !!!!
So helpful, clear and knowledgeable…. No request or question was too tough - he was prompt and delivered on all his promises.

Reply from Hays Travel - Gareth Jones
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