We have just returned from the most amazing stay, and everything exceeded our expectations. Gareth was fantastic from start to finish, making sure everything was perfect and providing outstandin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My husband and I have booked two holidays via Gareth at Hays and we would not want to use anyone else. Gareth takes dreams and makes them a reality. Every detail is taken care of and so much of the st... See more
We have booked a couple of holidays now through Gareth and we wouldn’t go anywhere else. Our first holiday was for our wedding and was booked just before Covid. Even through the tough times of having... See more
Company replied
Booking our cruise holiday with Gareth was so easy! He took time to understand and listen to our requirements, patiently going through each detail carefully. Gareth is extremely knowledgeable and as... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gareth Jones, PR8, Southport, United Kingdom
- 1514386794
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Making dreams come true!
My husband and I have booked two holidays via Gareth at Hays and we would not want to use anyone else. Gareth takes dreams and makes them a reality. Every detail is taken care of and so much of the stress that can come from booking holidays, understanding travel requirements etc simply melts away. Gareth has an innate ablity to listen, understand and translate his clients' needs into the perfect holiday. There is nobody better to take care of your getaway dreams!
Wonderful service!
Gareth was an absolute gem when organizing our recent trips to Tenerife and to Kos.
He listened, understood our requirements and booked us into two amazing hotels. Couldn’t ask for more!
Booked my first euro vacation so happy
Booked my first euro vacation so happy. Trusted him with my Rome holiday, nobody better to look after me and my boyfriend!
Highly Recommended. Top Class Service
Gareth has arranged two holidays to Lanzarote for me now. Both were impeccable. The whole process was so easy and took the pain out of having to do it myself, plus I saved some money too. Can’t recommend highly enough! AAA+++
Very quick at responding to queries and…
Very quick at responding to queries and very friendly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







