Friendly well informed staff who were keen to get exactly the correct holiday for us. No feeling of being rushed or pressurised into choosing something. Everything was clearly explained.
Company replied
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Friendly well informed staff who were keen to get exactly the correct holiday for us. No feeling of being rushed or pressurised into choosing something. Everything was clearly explained.
Company replied
Sophie was extremely helpful and professional. As an older person she made me feel I could trust her judgment. I also feel I can contact her at anytime with any questions. This is my first time with H... See more
Company replied
As always the staff are really helpful and friendly. Listen well to what you are thinking of in terms of your next holiday and provide good possibilities. After lots of emails back and forth we manage... See more
Company replied
Had a telephone call with Sophie to book a deal to Switzerland 🇨🇭 and she made it so easy from start to finish a great service. She went over everything from luggage to transfers. Will be booking th... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
47 Dalrymple Street, KA26 9BS, Girvan, United Kingdom
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The staff at Hays in girvan are very knowledgeable and know what we want from a holiday.

Reply from Hays Travel - Girvan
Friendly well informed staff who were keen to get exactly the correct holiday for us. No feeling of being rushed or pressurised into choosing something. Everything was clearly explained.

Reply from Hays Travel - Girvan

Reply from Hays Travel - Girvan
Very helpful in my experience finding a suitable flight

Reply from Hays Travel - Girvan
They are always very helpful and cheery in the Girvan Branch

Reply from Hays Travel - Girvan
Had a telephone call with Sophie to book a deal to Switzerland 🇨🇭 and she made it so easy from start to finish a great service. She went over everything from luggage to transfers. Will be booking through hay travel(Sophie) again.

Reply from Hays Travel - Girvan
Lorna and the team are great at finding exactly what you are looking for and are very friendly, professional and dedicated to finding your perfect holiday

Reply from Hays Travel - Girvan
Sophie organised exactly what I needed. Many thanks.

Reply from Hays Travel - Girvan
Very helpful in finding us a holiday first class service

Reply from Hays Travel - Girvan
As always very helpful,Sophie got us all booked up stress free .

Reply from Hays Travel - Girvan
Sophie was extremely helpful and professional. As an older person she made me feel I could trust her judgment. I also feel I can contact her at anytime with any questions. This is my first time with Hays and I will certainly be using them again

Reply from Hays Travel - Girvan
great staff at girvan very efficient nothing a problem to them very pleasant
lesley

Reply from Hays Travel - Girvan
Very unhappy. We were not aware that you were going to take thee full cost of our Jersey holiday at this stage . Is that the procedure noways. If that is the case we need to cancel and think again. Our funds should be returned immediately. Iain and Nancy Brown. 01655 332 157
Great experience booking staff member very pleasant and helpful. A very welcoming atmosphere in the shop.

Reply from Hays Travel - Girvan

Reply from Hays Travel - Girvan
This is our 3rd cruise we have booked with Hays . Very good customer service , great advice and help to find the right holiday at the right price . We will defo book again . The team are all brilliant in Girvan .

Reply from Hays Travel - Girvan
Calum was absolutely brilliant very patient on our needs & searched for holiday that ticked all boxes

Reply from Hays Travel - Girvan
Calum was very professional and has a great knowledge of the countries we want to visit.
Nothing was a problem for him.

Reply from Hays Travel - Girvan
Nothing is too much trouble for for the staff in this location ! Especially Calum they are extremely, knowledgeable, and helpful , and always got a smile on there faces 😀 they are a amazing crew ! So glad I found this location .

Reply from Hays Travel - Girvan
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