Hays Travel - Girvan Reviews 

473
TrustScore 5 out of 5

4.9

47 Dalrymple Street, KA26 9BS Girvan, GB


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Rated 5 out of 5 stars

Sophie made it so easy to book our holiday. She was so helpful, informative, and friendly. She kept us informed with emails and texts throughout the process. We would definitely recommend her and Hay... See more

Company replied

Rated 5 out of 5 stars

We always receive first class service from Hays Girvan. They are a 1st class team, in this case we cannot praise Sophie enough. She is very likeable, friendly, professional and so knowledgeable. S... See more

Company replied

Rated 5 out of 5 stars

Sophie helped us book our holiday to Japan and she was so helpful. I had messaged in advance to make an appointment and when I arrived she had already done so much preparation to help meet our require... See more

Company replied

Rated 5 out of 5 stars

Hays travel agents in girvan are the best in Britain. So understandable of what we require on a holiday. We just pop in and everything is taken care of.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 47 Dalrymple Street, KA26 9BS, Girvan, United Kingdom

  • 01465476010

4.9

Excellent

TrustScore 5 out of 5

473 reviews

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4.9

All reviews

(473)

125,952 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful in finding us a holiday…

Very helpful in finding us a holiday first class service

May 3, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Hello Jillian, thank you so much for your lovely review, this is very much appreciated! Thanks for booking with me-Sophie🙂

Rated 5 out of 5 stars

Sophie was extremely helpful and…

Sophie was extremely helpful and professional. As an older person she made me feel I could trust her judgment. I also feel I can contact her at anytime with any questions. This is my first time with Hays and I will certainly be using them again

May 9, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Hello Val, thank you so much for your lovely review, this is very much appreciated! Thanks for booking with me-Sophie🙂

Rated 1 out of 5 stars

Very unhappy

Very unhappy. We were not aware that you were going to take thee full cost of our Jersey holiday at this stage . Is that the procedure noways. If that is the case we need to cancel and think again. Our funds should be returned immediately. Iain and Nancy Brown. 01655 332 157

April 26, 2026
Rated 5 out of 5 stars

Great experience booking staff member…

Great experience booking staff member very pleasant and helpful. A very welcoming atmosphere in the shop.

April 22, 2026
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Reply from Hays Travel - Girvan

Hello Jan, thanks for your lovely review-Sophie🙂

Rated 5 out of 5 stars

Great service

This is our 3rd cruise we have booked with Hays . Very good customer service , great advice and help to find the right holiday at the right price . We will defo book again . The team are all brilliant in Girvan .

April 5, 2026
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Reply from Hays Travel - Girvan

Thanks so much for the amazing review, Sophie :)

Rated 5 out of 5 stars

Calum was very professional and has a…

Calum was very professional and has a great knowledge of the countries we want to visit.
Nothing was a problem for him.

April 7, 2026
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Reply from Hays Travel - Girvan

Hello Geraldine, thank you for the lovely review. It is very much appreciated-Calum 🙂

Rated 5 out of 5 stars

Nothing is too much trouble for for the…

Nothing is too much trouble for for the staff in this location ! Especially Calum they are extremely, knowledgeable, and helpful , and always got a smile on there faces 😀 they are a amazing crew ! So glad I found this location .

April 5, 2026
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Reply from Hays Travel - Girvan

Thanks so much for the lovely review and support, as always. Calum :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Lorna was very efficient and had our holiday booked in no time. Superb communication and a very welcoming and friendly environment. Throughout our booking, everything was explained and double checked. Would not hesitate to use again for future holidays.

April 2, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Hello Gillian, thank you for the lovely review and thank you for booking with us-Lorna🙂

Rated 5 out of 5 stars

Excellent Service from Hays, Girvan

I called Hays Girvan and spoke with Sophie Hearton. I knew the cruise I wanted but required a bit more information on room/balcony size, insurance & flights/coach to Southampton. Sophie looked into my queries and emailed me with relevant information on each. Sophie has been excellent to deal with as she was friendly, efficient and informative. I would recommend her to anyone wishing to book a holiday via Hays, Girvan.

March 28, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Hello Gwen! Thank you so much for this lovely review, I appreciate this so much and I am glad I was able to help you-Sophie🙂

Rated 5 out of 5 stars

Cruise 2027

Lovely, friendly staff who were able to quickly identify a holiday for us.

March 22, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Hello Hilda, Thank you for your lovely review and thank you for booking with us-Sophie🙂

Rated 5 out of 5 stars

Expert knowledge from Lorna of the…

Expert knowledge from Lorna of the exact type of holiday I was looking for. She had all the answers to my many questions.

March 21, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thank you for booking, it was lovely to have you back booking again and thanks for the lovely review. keep in touch. Lorna

Rated 5 out of 5 stars

Super helpful

Calum was so knowledgeable about cruising, provided us with options based on our likes/ dislikes and helped us through the process to choose a cruise that would suit. We now can't wait for our holiday.

February 14, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review, it was my pleasure. Exciting times ahead - happy sailing! Calum :)

Rated 4 out of 5 stars

I have used Hays Travel Girvan for all…

I have used Hays Travel Girvan for all my important family trips and this as always has been a great experience. The ladies are so lovely and really helpful and accommodated all our needs x

So Amazing!!!!

February 28, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thank you for leaving the lovely review and for booking.

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