Hays Travel - Girvan Reviews 

473
TrustScore 5 out of 5

4.9

47 Dalrymple Street, KA26 9BS Girvan, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sophie made it so easy to book our holiday. She was so helpful, informative, and friendly. She kept us informed with emails and texts throughout the process. We would definitely recommend her and Hay... See more

Company replied

Rated 5 out of 5 stars

We always receive first class service from Hays Girvan. They are a 1st class team, in this case we cannot praise Sophie enough. She is very likeable, friendly, professional and so knowledgeable. S... See more

Company replied

Rated 5 out of 5 stars

Sophie helped us book our holiday to Japan and she was so helpful. I had messaged in advance to make an appointment and when I arrived she had already done so much preparation to help meet our require... See more

Company replied

Rated 5 out of 5 stars

Hays travel agents in girvan are the best in Britain. So understandable of what we require on a holiday. We just pop in and everything is taken care of.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 47 Dalrymple Street, KA26 9BS, Girvan, United Kingdom

  • 01465476010

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(473)

126,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Calum is an asset to your company

Calum is an asset to your company, first class service, patient and so helpful at organising our large family holiday, as he has done many times before… Thank you

January 10, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review, Liz. Always appreciate you booking your holidays with me. Thanks again, Calum :)

Rated 5 out of 5 stars

the jobs a good un

only had to say the holiday i was considering and the very helpful staff reacted with expertise and knowledge of what I was asking of them and the holiday was booked 20 minutes later

December 30, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the support and review, always appreciated. Lorna

Rated 5 out of 5 stars

They were very helpful Made me feel at…

They were very helpful Made me feel at ease as it has been a very long time since I have been abroad

January 6, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much Gordon, my pleasure. The countdown is on to a great trip. Thanks again, Calum :)

Rated 5 out of 5 stars

Just booked a holiday for me n my son n…

Just booked a holiday for me n my son n friend and wee boy to club mac mailed Sophie on messenger and got back to me straight away and then called me and holiday all booked in 15 mins great service so helpful and explaining everything to me defo be booking again through Sophie so helpful as am not great with technology ither so thank you again can’t wait to go now

January 8, 2026
Unprompted review
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review. Sophie :)

Rated 5 out of 5 stars

Calum went to a lot of trouble for us.

Calum went to a lot of trouble for us.
We weren’t sure what we wanted. He was sending us different cruises to consider. This went on for the the whole morning. We made a decision about 2:00.
I have never booked my own cruise. This took all the stress out of it.
Calum was truly a god send.

January 8, 2026
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review, really appreciate it. Calum :)

Rated 5 out of 5 stars

hand no clue what i was going in too…

hand no clue what i was going in too look at or do but i was supported the whole way by sophie can’t wait to get away on holiday

December 17, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Hello Owen! Thanks so much for your review, it is very much appreciated-Sophie🙂

Rated 5 out of 5 stars

Good service happy atmosphere and…

Good service happy atmosphere and staff are great, I would happily recommend hays travel to friends

December 11, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the wonderful review, greatly appreciated. Thanks Calum :)

Rated 5 out of 5 stars

Excellent service

Helpful friendly and prompt professional service from Calum

December 11, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review, greatly appreciated. Calum :)

Rated 5 out of 5 stars

Easy booking

Easy booking, Our staff member Calum in the Girvan branch was great,Helping our family choose the best and correct holiday for us, all booked up for June 2026, Can’t wait, Would highly recommend to anyone looking to book a holiday!

November 28, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks for the wonderful review, really appreciate it - was a pleasure. Calum :)

Rated 5 out of 5 stars

Callum cruise expert

Callum’s knowledge and patience really helped me book the cruise that I wanted. He took time to explain more about the cruise line and benefits I would receive on board. He is always polite and considerate of individual requirements, a great ambassador for Hays.

November 22, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review, really appreciate it. Made my day! Thanks Calum :)

Rated 5 out of 5 stars

Wonderful customer service.

Warm and welcoming and the agents always work hard to get the best deals and most workable, flights for us. They also offer extra help with doing check ins for clients.

November 22, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review, always a pleasure. Thanks Calum :)

Rated 5 out of 5 stars

Great servise

Great service

November 16, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review. Sophie :)

Rated 5 out of 5 stars

Very good service.

They were very polite and approachable. They found me a holiday to fit my needs. The service was very good.

November 12, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks so much for the lovely review, greatly appreciated. Calum :)

Rated 5 out of 5 stars

Friendly reception

Friendly reception, Good practical advice delivered in a pleasant manner

November 5, 2025
Hays Travel - Girvan logo

Reply from Hays Travel - Girvan

Thanks for booking your Villa Jimmy and for leaving the review much appreciated - Lorna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look