Sarah looked at various options for our flights to Australia. As requested she looked at routes avoiding the Middle East. We finally decided to go EDI - LHR- LAX - SYD with American Airlines. S... See more
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Great service and a very polite and helpful staff member, who organised our Holiday and made us feel so much at ease, during the process. Regards Paul
I have used Hays over the years and each time the staff are really helpful, they listen to your requirements and search for the type of holiday you are looking for within your budget. The booking pro... See more
Company replied
Friendly and patient staff. All options looked at and the recommendations for route to take was based on the member of staff taking the time to understand not only what I requested but what would adeq... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
911 reviews
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Patience and helpfulness.
July 2, 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review, we really appreciate your feedback!
Reply from Hays Travel - Glasgow
Thank you for your wonderful review! We're so pleased to hear that you found our staff to be helpful and that your experience was hassle-free.
Great staff so helpful and…
Great staff so helpful and patient..good prices and good all round service..keep up the great work
July 6, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team and that you found our service to be excellent. We truly appreciate you taking the time to share your thoughts.
Not received any of my documents yet…
Not received any of my documents yet hotel accommodation transfer I booked extra bag for coming back no paperwork for that
June 29, 2026
Reply from Hays Travel - Glasgow
Hi Mohammed,
Thank you for your booking with us! I can see on your file we emailed your documentation on the date you booked 28/06/2026 at 13:31pm as per our telephone conversation we advised you would receive your vouchers and tickets two weeks prior to travel as this is when the supplier sends them to us. We advised your online check in opens on the 22nd July and we do have a call back in place to get in touch so we can get your passport details.
If you have any further questions please do not hesitate to get in touch.
Many thanks
Siana
I booked a city break on a whim
I booked a city break on a whim, went into Hays travel, was made to feel welcome by the lovely member of staff, who was very helpful and gave her full attention to what I wanted. Very satisfying visit!
June 28, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are delighted to hear that you felt welcome and received such helpful and attentive service during your visit. We hope you have a fantastic city break!
Sarah was great in booking my holiday.
July 3, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased that you had such a positive experience with us and that we could help you book your holiday.
Karen was very helpful with booking our…
Karen was very helpful with booking our holiday
June 30, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that you received such helpful assistance with booking your holiday. We hope you have a fantastic trip!
Reply from Hays Travel - Glasgow
Thank you so much for your wonderful review! We are so pleased to hear that our team member was excellent, informative, and helpful.
This was my first time booking a…
This was my first time booking a holiday with Hays Travel and found the booking process very easy with the help from Karen and would book again with Hays Travel at Gordon Street Glasgow.
June 30, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that your first booking experience with us was easy and enjoyable. We truly appreciate your kind words and look forward to helping you plan many more holidays in the future.
Always book with you ..great staff…
Always book with you ..great staff .holidays have always been great .sophie was .very nice .pleadant and helpful
June 29, 2026
Reply from Hays Travel - Glasgow
We are so happy to hear you consistently enjoy your holidays with us and appreciate your kind words about our team members.
Gordon Street Branch were really…
Gordon Street Branch were really welcoming, patient and knowledgeable. Made everything so pleasant and easy
June 20, 2026
Reply from Hays Travel - Glasgow
We are so pleased to hear our team made everything pleasant and easy for you. Thank you for your kind words!
Staff have great knowledge of the product and lead you seemlessly through every part of the booking.
Staff are terrific , well trained and nothing is a problem for them when booking a holiday. Indeed customer agent Sarah is an asset that would be very difficult to replace. 100% genuine.
June 26, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear our team made your booking experience excellent. We appreciate your kind words.
Very helpful and welcoming
Very helpful and welcoming
Dealt with all our needs
Staff are lovely
June 26, 2026
Reply from Hays Travel - Glasgow
We are so pleased you had such a positive experience with us. Thank you for your kind words!
Excellent from start from finish.
June 23, 2026
Reply from Hays Travel - Glasgow
We're glad you enjoyed your experience. We appreciate your positive feedback.
Great service from staff
Sarah is very helpful full of in helps you with all your needs never a problem
June 26, 2026
Reply from Hays Travel - Glasgow
We are so pleased you had such a positive experience with us. Thank you for your kind words!
The travel agent we meet with was…
The travel agent we meet with was definitely 5 out of 5 she really did help us pick the cruise we booked in a very professional way 👏😁
June 16, 2026
Reply from Hays Travel - Glasgow
We're delighted to hear our team provided such professional assistance in choosing your cruise. Thank you for your kind words!
Very fast and helpful service
Very fast and helpful service, clear information and friendly communication with everyone we dealt with
June 2, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful 5-star review! We're delighted to hear we provided fast, helpful service with our team.
Sarah was great from start to finish…
Sarah was great from start to finish .lots smiles Sophie was very lovely as well.some travel agents feel pressured to book.but.hays travel very relaxed
June 22, 2026
Reply from Hays Travel - Glasgow
We are so happy to hear you had such a positive and relaxed experience with us. Thank you for your wonderful feedback!
Hays in glasgow couldn't of been…
Hays in glasgow couldn't of been anymore helpfull they went over and above to help me and my partner
They were patient and spent the time with my partner who has the attention span of a squirrel due to 2 heart attacks and we booked a holiday with the company
Thank you once again highly appreciated and can't wait for holiday
June 21, 2026
Reply from Hays Travel - Glasgow
We are so pleased to hear that our team provided such helpful and patient service. We appreciate your kind words and hope you have a wonderful holiday!
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