Sarah looked at various options for our flights to Australia. As requested she looked at routes avoiding the Middle East. We finally decided to go EDI - LHR- LAX - SYD with American Airlines. S... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and a very polite and helpful staff member, who organised our Holiday and made us feel so much at ease, during the process. Regards Paul
I have used Hays over the years and each time the staff are really helpful, they listen to your requirements and search for the type of holiday you are looking for within your budget. The booking pro... See more
Company replied
Friendly and patient staff. All options looked at and the recommendations for route to take was based on the member of staff taking the time to understand not only what I requested but what would adeq... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
911 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service
My friend went in to chat about an offer we saw in the shop window….we left 30 minutes later booked up and buzzing about our trip to Rome. The service we received was first class and the assistant was so helpful. I would highly recommend hays travel for any future breaks we are planning
February 10, 2026
Reply from Hays Travel - Glasgow
We're delighted you and your friend left buzzing about your trip to Rome! It's great to hear that you received first-class service and found our assistant so helpful. Thank you for recommending us for future breaks!
glasgow, Hays Travel
Helpful and friendly as usual
February 17, 2026
Reply from Hays Travel - Glasgow
We appreciate your kind words and are so pleased we could offer a helpful and friendly experience for you, as usual.
Here we go
Sarah from the Glasgow office was amazing and found me a bargin cruise with msc
February 17, 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you had such a wonderful experience and found a great cruise. Thank you for your positive feedback!
Magic
Young lady that booked my holiday was fantastic couldn't have been more helpful thank you
February 7, 2026
Reply from Hays Travel - Glasgow
We appreciate your fantastic feedback! We're so happy to hear that the booking experience for your holiday was so helpful and positive.
glasgow, Hays Travel
We’ve dealt with Sarah at Hays Gordon…
We’ve dealt with Sarah at Hays Gordon Street branch before. She was very helpful then and again yesterday. She spends time with us going over every detail and we leave confident and excited about our upcoming adventure.
February 14, 2026
Reply from Hays Travel - Glasgow
We appreciate you sharing your continued experiences with us. We're so glad that our team provided exceptional support and attention to detail, ensuring your confidence and excitement.
glasgow, Hays Travel
Very help and professional team.
Very help and professional team..
Thank you for responding so quickly to me enquiry.
Kind regards katrina
February 14, 2026
Reply from Hays Travel - Glasgow
We appreciate your kind words and are so glad we could respond quickly to your inquiry. Our team values your feedback and is here to help.
glasgow, Hays Travel
Knowledgeable staff that spent time…
Knowledgeable staff that spent time with me and helped me find a suitable holiday at short notice with no real idea of what or where I was looking for. Many thanks for doing that and as always I'm please to go to Hays Travel for my holiday bookings.
February 13, 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to share your kind words. We're happy to hear that our staff were able to assist you in finding a suitable holiday, even on short notice. Thank you for your continued patronage.
Hays Travel
Very easy to speak with agents
Very easy to speak with agents, all very helpful with arranging booking.
February 11, 2026
Reply from Hays Travel - Glasgow
We appreciate you sharing your experience. We are so glad that our agents were helpful and made booking easy for you.
Hays Travel
Reliable company
Knowledge, service, customer care, used Hayes travel over last 3/4 years very reliable company
February 11, 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you've found our knowledge, service, and customer care reliable over the past few years. Thank you for your feedback!
Hays Travel
Reply from Hays Travel - Glasgow
We appreciate your feedback and are so happy our team provided you with a positive and supportive experience.
Hays Travel
Staff very helpful listened to what we…
Staff very helpful listened to what we were looking for. Gave us lots options
February 10, 2026
Reply from Hays Travel - Glasgow
We appreciate your kind review! We're so happy to hear that our staff listened to your needs and provided you with many options.
Hays Travel
agent was very nice and very…
The female agent that did my booking was very nice and very helpful got me a great deal would definitely be back again
February 8, 2026
Reply from Hays Travel - Glasgow
We appreciate your fantastic review! We're so happy to hear that our agent was helpful and secured a great deal for you. We look forward to your return!
Hays Travel
Excellent service
We booked our honeymoon through Hays Travel and the level of patience, knowledge & insight provided by Ricky was excellent. He took his time to go through all the options we presented to him and made sure it was as easy as possible for us.
February 7, 2026
Reply from Hays Travel - Glasgow
It's great to hear that you received excellent support and insight while planning such a special trip, and we wish you both all the best!
Hays Travel
CRUISE BOOKING
Karen had excellent information and went above and beyond to help.
Office is welcoming, warm and clean
February 5, 2026
Reply from Hays Travel - Glasgow
We appreciate you sharing your experience. We're so glad to hear that you found our office welcoming and that our team member was helpful.
Hays Travel
Great staff helpful with checking in…
Great staff helpful with checking in online to currency
January 28, 2026
Reply from Hays Travel - Glasgow
We're happy to hear that our staff was helpful with your check-in and currency needs. Thank you for your positive feedback!
Hays Travel
Really good service with hays travel…
Really good service with hays travel glasgow. Ricky was so helpful getting a good deal for holiday. Nice and easy and stress free.
January 28, 2026
Reply from Hays Travel - Glasgow
We're so happy to hear that you received excellent service at Hays Travel Glasgow. It's great to know we made booking your holiday nice, easy and stress-free!
Hays Travel
Staff was really nice got holiday…
Staff was really nice got holiday sorted really fast on the phone and was happy to go ahead with everything 😀
January 28, 2026
Reply from Hays Travel - Glasgow
Thank you for your lovely review! We really appreciate your feedback
I always book with Hays travel as they…
I always book with Hays travel as they are always helpful and dealt with all my holiday needs. Staff are very knowledgeable and professional .
February 3, 2026
Reply from Hays Travel - Glasgow
We appreciate you choosing us for your holiday needs. It's great to hear that our knowledgeable and professional staff have been so helpful to you.
Hays Travel
Great experience
Great experience, our agent Jay was so helpful and engaged with our search,highly recommended.
February 2, 2026
Reply from Hays Travel - Glasgow
We are happy to hear that you had such a great experience. It was a pleasure to assist with your search, and we appreciate your recommendation.
Hays Travel
Booked via Facebook messenger
Booked via Facebook messenger. Communication was fabulous and the process so easy
February 1, 2026
Reply from Hays Travel - Glasgow
We're happy to hear that our Facebook booking and communication process was so easy for you. Thank you for your positive feedback!
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.