Sarah looked at various options for our flights to Australia. As requested she looked at routes avoiding the Middle East. We finally decided to go EDI - LHR- LAX - SYD with American Airlines. S... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and a very polite and helpful staff member, who organised our Holiday and made us feel so much at ease, during the process. Regards Paul
I have used Hays over the years and each time the staff are really helpful, they listen to your requirements and search for the type of holiday you are looking for within your budget. The booking pro... See more
Company replied
Friendly and patient staff. All options looked at and the recommendations for route to take was based on the member of staff taking the time to understand not only what I requested but what would adeq... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
911 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The booking process was painless and…
The booking process was painless and Ricky was very helpful and informative
February 1, 2026
Reply from Hays Travel - Glasgow
We're so happy to hear that your booking process was painless and that you found our team member helpful and informative. Thank you!
Brilliant Service
Sophie was lovely. Very friendly & gave us a few quotes based on a few party sizes. It’s really nice to speak to someone as friendly & chirpy as Sophie. She is a credit to Hays Travel.
February 1, 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review, we really appreciate your feedback and so glad you had a great experience with Sophie!
Reply from Hays Travel - Glasgow
Thank you for your kind review, we will be sure to pass this onto Sophie
I had an absolutely amazing experience…
I had an absolutely amazing experience in booking my holiday. Nothing was too much, even accommodated the fact I was unwell.
January 31, 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you had an amazing experience booking your holiday. We are glad we could accommodate your needs and appreciate your positive feedback.
Hays Travel
First Class Service
Sarah and AJwere very helpful professional and business friendly.
When Sarah was on a day off AJ responded to my call quickly.
Could not ask for better service
January 29, 2026
Reply from Hays Travel - Glasgow
We're so glad to hear about the helpful and professional service you received. We appreciate your recognition of our team's dedication to being responsive.
Staff member was very efficient in…booking me a return flight to Sicily
Staff member was very efficient in booking me a return flight to Palermo and in supplying the necessary paperwork.
January 27, 2026
Reply from Hays Travel - Glasgow
Paul,
We appreciate you taking the time to leave a review. We're happy to hear that the booking process for your flight to Palermo was efficient.
Hays Travel
The Hays family
Sophie has looked aftr me from the minute I made my cruise booking to collecting my tickets and arranging everything in between... really cannot thank her enough and definitely feel like part of the Hays family now
January 18, 2026
Reply from Hays Travel - Glasgow
We're so happy to hear that your cruise booking experience was well-supported. It's wonderful that you feel like part of our family now, and we appreciate your kind words.
checked a lot of locations and various…
checked a lot of locations and various hotels and did not feel rushed to making a decision.
January 24, 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you felt comfortable taking your time to make the right decision. Thank you for your positive feedback!
Excellent customer service
January 16, 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review
Siena was fantastic
Siena was fantastic, worked with us to make sure holiday came in on budget
January 22, 2026
Reply from Hays Travel - Glasgow
Thank you so much for your kind review, we are so glad we got you both sorted, and thank you both for booking with us!
Didn’t tell me until afterwards about…
Didn’t tell me until afterwards about adds in tax waited until I was booked
January 21, 2026
Reply from Hays Travel - Glasgow
Hi Amanda, I am so sorry to hear you weren't aware of the tourist tax until after booking, this isn't normally how we operate as we make sure our customers are aware of any fees/tax payable directly to the hotels when travelling, I can only apologise for any inconvenience this may have caused and we will be sure to speak with the consultant that made your booking so this doesn't happen in future, thank you.
Easy communication with Karen made the…
Easy communication with Karen made the whole process exciting 👏👏
January 21, 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review, we will be sure to pass this onto Karen!
Lovely ladie very helpful I’m so happy…
Lovely ladie very helpful I’m so happy I booked with hays travels
January 14, 2026
Reply from Hays Travel - Glasgow
Julia,
We're so happy you found our team member helpful and that you booked with us. We appreciate your positive feedback!
Hays Travel
Excellent customer service from start…
Excellent customer service from start to finish
January 11, 2026
Reply from Hays Travel - Glasgow
We appreciate your wonderful feedback regarding our customer service. We are so glad that you had a great experience from beginning to end.
Siana is very helpful and nothing is a…
Siana is very helpful and nothing is a problem.
January 9, 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us such a wonderful review; we will be sure to pass on your kind words.
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our team was helpful and informative.
Travelled with Hays before andI find…
Travelled with Hays before andI find service excellent
January 13, 2026
Reply from Hays Travel - Glasgow
We appreciate your continued trust in us and are so happy to hear you find our service excellent. Thank you for your review!
As always book with Sarah
As always book with Sarah , thorough and professional.
An easy experience, in good hands as usual .
Thank you Sarah
January 13, 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave your kind review. We are so happy to hear that your booking experience was easy and thorough, as always.
Reply from Hays Travel - Glasgow
We appreciate your kind words and are so glad that you had a positive and professional experience with us.
Ive been booking with hays for few…
Ive been booking with hays for few years now and ive always been happy with the service sarahs booked a few hols for me now once she knew what i wanted,budget,etc she got me exactly what i wanted within budget
January 4, 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you're pleased with the service you've received over the years. It's great to know we could find you the perfect holiday within your budget!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.