Excellent staff. Went out of their way to help find the holiday I wanted. All very last minute and delighted with the hotel and location in Florence they managed to book for me. Flights worked out pe... See more
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Sarah looked at various options for our flights to Australia. As requested she looked at routes avoiding the Middle East. We finally decided to go EDI - LHR- LAX - SYD with American Airlines. S... See more
Great service and a very polite and helpful staff member, who organised our Holiday and made us feel so much at ease, during the process. Regards Paul
I have used Hays over the years and each time the staff are really helpful, they listen to your requirements and search for the type of holiday you are looking for within your budget. The booking pro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
911 reviews
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Ive been booking with hays for few…
Ive been booking with hays for few years now and ive always been happy with the service sarahs booked a few hols for me now once she knew what i wanted,budget,etc she got me exactly what i wanted within budget
January 4, 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you're pleased with the service you've received over the years. It's great to know we could find you the perfect holiday within your budget!
Reply from Hays Travel - Glasgow
We appreciate your kind words regarding our team's helpfulness and expertise. We're happy you had a great experience with us.
paying for booked holiday and booking new one
booked at Gordon St Glasgow and always had good service so return
January 5, 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review! We are glad you had a great experience with us!
Reply from Hays Travel - Glasgow
Thanks very much for the great review
Easy Booking
Karen very affable. Patient with the two dinosaurs. Very thorough making for a very enjoyable experience.
January 7, 2026
Reply from Hays Travel - Glasgow
We're glad you enjoyed your experience. It's wonderful to know our team's thoroughness and patience made it so enjoyable for you. Thanks for the feedback!
Staff are always pleasant and…
Staff are always pleasant and friendly.we dealt with Sophie who is very patient and outgoing and booked our holiday with ease.
January 6, 2026
Reply from Hays Travel - Glasgow
We appreciate your kind review! We are so happy to hear that your holiday booking was easy, and that our staff were friendly and helpful to you.
sophie gave me a superb service
sophie gave me a superb service. could not possibly fault the service she gave.
December 31, 2025
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that you received such great service.
Company has employed a fantastic guy…
Company has employed a fantastic guy Ian - so patient - polite - helpful - courteous answered multiple questions from us he took time to go right through system ti offer us a great package - which we booked wirhout hesitation - we could never have found this online ourselves
December 31, 2025
Reply from Hays Travel - Glasgow
We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful and patient in assisting you. Thank you for sharing your feedback!
Ian tried every possible option to book…
Ian tried every possible option to book us the hotel we had chosen with success. We now have the holiday we wanted exactly as we wanted it- all done in an efficient and friendly manner.
Would not consider going anywhere else to book.
December 30, 2025
Reply from Hays Travel - Glasgow
We're so happy we could find the perfect hotel for your holiday! It's great to know that you appreciated our efficient and friendly service. Thank you for your wonderful feedback.
Siana from Gordon street always…
Siana from Gordon street always delivers the best customer service to us. We wouldn’t go anywhere else !
December 28, 2025
Reply from Hays Travel - Glasgow
Thank you for your kind review! We really appreciate your business and will be sure to pass this onto Siana
Jay was very helpful
Jay was very helpful, the only disappointing thing was on our Hayes booking we had bed and breakfast , but when I checked the hotel confirmation on getting home it is room only . Contacted Jay who checked the booking for us. It is just room only, to add breakfast on was quite expensive so haven't done as yet, but was told can phone anytime to do this before our weekend break.
December 9, 2025
Reply from Hays Travel - Glasgow
Thank you so much for your 5-star review! We’re delighted to hear that Jay was very helpful throughout your booking process.
We’re sorry for any misunderstanding regarding the bed and breakfast option on your Hays booking. We appreciate you bringing this to our attention and are glad Jay was able to clarify the details for you.
If you decide to add breakfast before your weekend break, please don’t hesitate to give us a call—we’ll be happy to assist.
Thanks again for your kind feedback and for choosing us.
Very good service and helpful xx
December 3, 2025
Reply from Hays Travel - Glasgow
Thanks so much for the great review its very much appreciated
A disaster from start to fimish that is…disaster New York
A disaster from start to fimish that is the last time we book Hays and we go abroad 4 times a year
December 10, 2025
Reply from Hays Travel - Glasgow
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. Please be assured that this matter is currently being investigated in line with ABTA guidelines. At this stage, we are unable to provide further comment until the investigation is complete. We appreciate your patience and understanding during this process.
Very friendly and helpful
We walked past and noticed a lady was free so we popped in to see about a last minute break.
Siana was really helpful and found us a perfect holiday. She wasn’t pushy and showed us several options to choose from.
Would definitely book with her again.
Thank you very much
November 30, 2025
Reply from Hays Travel - Glasgow
Thanks so much for the great review, we really do appreciate you taking time to send this in and I will be sure to share with Siana.
Jay was very helpful
Jay was very helpful. Answered all my questions. Have always found Hays Travel first class with customers.
December 3, 2025
Reply from Hays Travel - Glasgow
Thanks very much for the great review. I will be sure to share this with Jay.
Reply from Hays Travel - Glasgow
Thanks so much for taking the time to send in this great review, its very much appreciated.
Reply from Hays Travel - Glasgow
Thanks so much for the lovely review
Reply from Hays Travel - Glasgow
Thank you so much for your lovely review! We hope to see you next time for next holiday!
Very helpful and polite staff at Gordon…
Very helpful and polite staff at Gordon St office.
My wife and I have booked a few holidays via Hays and have all their staff are very helpful.
At the Gordon st office all the travel agents are exceedingly helpful, knowledgeable, patient and polite. They do not pressurise you into sales unlike other TAs we have tried using.
Would recommend this TA and this office.
November 22, 2025
Reply from Hays Travel - Glasgow
Hi Kenny, thank you so much for your kind and positive review! We really appreciate your feedback and booking. We are so glad you had a great experience in the Glasgow Gordon St. branch and we hope you have a brilliant holiday! See you next time
A great visit
A great visit - Karen was so friendly and helpful! She was also very knowledgeable with lots of helpful suggestions for holidays and excursions. Thanks!
November 16, 2025
Reply from Hays Travel - Glasgow
Thanks so much for the great review we really do appreciate it
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