This company takes time and patience to make your holiday one to remember. We were given expert help & knowledge of many destinations on our list, nothing was too much trouble. Kenny sorted out every... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Walking into the shop is like walking through Disney lands gates for the first time, there is a general feeling of happiness about the shop and smiles galore from all the staff who are only too willin... See more
Went into the shop. Said to the lady (Wilma) roughly where and when we wanted to go away. Showed me lots of holidays, went back the next day after discussing with family and booked 1 of the holidays... See more
All the staff are very helpful and helped me pick a holiday with ease, a very relaxed experience knowing that they take care of everything. Both karen and Wilma were great.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Unicorn Way, KY7 5NU, Glenrothes, United Kingdom
- 01592366020
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best deal
Karen was very helpful, friendly and found me the perfect deal at the best price. I highly recommend using Hays Travel. I can't wait to book another holiday with Karen.
March 21, 2026
Reply from Hays Travel - Glenrothes
Thank you for comments on the service that you received from Karen, Glad Karen was able to get you booked on your family holiday. A lovely island to visit next. Have a great time, if you need anything before hand let me or Karen know. Jill
Our agent Karen was very efficient and…
Our agent Karen was very efficient and had Our next holiday booked in no time. She also took the time to make a couple of our requests to the hotel.
March 20, 2026
Reply from Hays Travel - Glenrothes
Than you for your comments on the service that you received from Karen. Glad she was able to get you booked on your holiday. It is great having something to look forward to. if you have any questions regarding your holiday let Karen or I know. Jill
A very efficient and friendly lady
A very efficient and friendly lady. Made us aware of all that is needed for our holiday
March 20, 2026
Reply from Hays Travel - Glenrothes
Thank you for your comments on my service, They are much appreciated. If you require any further assistance let me know. You will have an amazing holiday Jill
Reply from Hays Travel - Glenrothes
Thank you for your comments on the service that you received from Wilma. I will pass them on to her, If you have any questions regarding your holiday let Wilma or myself know. Jill
Reply from Hays Travel - Glenrothes
Thank you for your comments on the service that you received from Kenny. I am glad he was able to get you booked up for a wee break away. Have a great time. Jill
As Always Jill found us the perfect…
As Always Jill found us the perfect holiday always goes that extra mile to make sure we have the best time .
Thank you Jill once again
Maureen
March 19, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments. Glad I was able to get you al booked on another holiday. Your comments are much appreciated. Jill
Dealing with the stress of a cancelled…
Dealing with the stress of a cancelled holiday was not easy , but we cannot thank Karen enough for her patience & professional work ethic in keeping us informed as our situation evolved.
We have now been refunded in full & helped by Karen in securing a fresh holiday to look forward to now.
Thanks
Alex & Teresa
March 16, 2026
Reply from Hays Travel - Glenrothes
Thank you for your comments on the service that you received from Karen. Glad you are able to get some sun. Have a great holiday Jill
The gentleman who helped us book…
The gentleman who helped us book holiday was really cheery and helped us get the holiday we wanted.at the price we wanted.will be back
March 17, 2026
Reply from Hays Travel - Glenrothes
Thank you for your comments on the service that you received from Kenny, I will pass your comments on to Kenny. If you require any assistance before you travel let Kenny know, Jill
Really helpful staff!!
The choices that Jill gave me for my once in a lifetime holiday were excellent.
That’s why I always book with this branch!
March 15, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received when I booked your amazing trip. Anything that you require let me know. Jill
Excellent service with Kenny at…
Excellent service with Kenny at Hoentotjes .All booked up simply and efficiently
March 14, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Kenny when booking your trip. If you have any questions let me know. Jill
Karen at Hays glenrothes knows her stuff
Karen really understood what we require for an up and coming cruise.
She talked us through all options etc..very professional and excellent at what Karen know in the travel industry.
March 11, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Me. Im glad we were able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
Another great holiday booked
Every step of the booking is well explained and the staff are always so friendly and explore various options to find the best holiday for us every time.
March 11, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Kenny, They are much appreciated. Glad Kenny was able to get you all booked. If you require any help or assistance before you travel let Kenny know. Karen
Helpful staff
Wilma was very helpful in assisting us to get the holiday we wanted. Very friendly, pleasant and approachable. returned calls when she said she would.
March 10, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Wilma. Im glad we were able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
Lovely team
The staff member worked tirelessly to find the right hotel for us. All staff spoken to were polite and helpful
February 27, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Wilma. Im glad we were able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
Karen is Highly recommend as always very good at her job…
Karen is as always very good at her job , very helpful and goes out her way to find the best holiday in every aspect
March 6, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Me. Im glad we were able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
We have booked two holidays a…
We have booked two holidays within a space of a week. Both occasions we have dealt with Kenny who is very knowledgeable on the destination we chose passing on his own experiences. His to attention to detail was second to none leaving no stone unturned in pursuit of giving us the best deal which he did . Thanks Kenny
March 4, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Kenny. Glad he was able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
Next cruise booked
Kenny who helped me with booking our cruise for next year was very informative about the ship, activities on board, restaurants/bars etc, islands everything. This is the 2nd cruise he has helped me with. I came out the travel agents knowing I am booked and dont have to worry about anything as I can go into the shop anytime if need be. The rest of the staff are also very friendly and helpful when you enter premises.
March 3, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Kenny. Glad he was able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
Holiday Expert's
Would always recommend Hay's they couldn't be any more helpful can't do enough for you from the minute you walk in to you get everything sorted for your holiday 👍
February 27, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Jill. Glad she was able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
The service was excellent Karen found…
The service was excellent Karen found me the best deal and went over and above to see I got exact what I was looking for
March 2, 2026
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Me. I am Glad we were able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
Reply from Hays Travel - Glenrothes
Thank you for your kind comments on the service that you received from Me. I am Glad we were able to get you all booked on amazing holiday. Anything you need or any question let us know. Karen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.