Have used Hays Travel - Goring several times and they've always been great. All the staff are friendly and very efficient and keep you informed if there's any changes with your booking. Would defin... See more
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Karen was incredibly knowledgeable and helpful. I wouldn’t have known where to start choosing a cruise to the fjords but she went through the options with first hand knowledge which was very reassurin... See more
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We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... See more
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Karen spiers was extremely helpful given how vague we were on our holiday requirements. Being unable to access the system which was down she took all our details and narrowed down what we ideally want... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
334 Goring Road, BN12 4PD, Goring, United Kingdom
- 01903 241221
4.9
Excellent
522 reviews
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Megan at the Goring branch
Megan at the Goring branch helped us book our holiday. Megan was very helpful, very clear and precise, answered all our questions, was very thorough, kept checking with us that what she was doing was what we wanted and that we were happy with the holiday.
April 10, 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback. I am so glad I was able to find you something! - Megan :)
Reply from Hays Travel - Goring
Thank you for your feedback!
The rep we dealt with was extremely…
The rep we dealt with was extremely helpful with us selecting the particular hotel once we had opted for the short break 4 nights in Poland . Very helpful.
March 29, 2026
Reply from Hays Travel - Goring
Mr John Harris,
We're happy to hear that the representative was extremely helpful in selecting the hotel for your short break in Poland. Thank you for your positive feedback!
Kind regards
Hays Travel Hastings
The booking was made as requested and…
The booking was made as requested and everything worked out as planed. Everything was done to ensure our travel was coordinated.
This all made for a throughly enjoyable holiday in Madeira.
Thsnkyou to the staff for all their help.
March 19, 2026
Reply from Hays Travel - Goring
Mr John Sadler,
We're happy to hear that your booking and travel arrangements went smoothly, resulting in an enjoyable holiday in Madeira. Thank you for acknowledging our team's efforts!
Kind regards
Hays Travel Hastings
Transatlantic cruise
I was seen Immediately and Issac was very helpful and the guided me through the booking process. He even discovered that I had cruise credit which was a big. Bonus. Very happy customer.
March 29, 2026
Reply from Hays Travel - Goring
Thank you for your kind feedback, glad you found Isaacs service enjoyable :)
Isaac managed to find a cheaper…
Isaac managed to find a cheaper holiday. He was knowledgeable and efficient in the way he dealt with our holiday. I was treated courteously throughout the phone call. Everything was explained clearly. We now have a holiday to look forward to .
March 26, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback
Karen spiers was extremely helpful…
Karen spiers was extremely helpful given how vague we were on our holiday requirements. Being unable to access the system which was down she took all our details and narrowed down what we ideally wanted. As promised she emailed me later in the day with 3 options one of which was perfect for us. We booked the following day and are really looking forward to it. Thank you Karen
March 17, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
Always a first class service
Always a first class service. Why would anyone just book online?
March 21, 2026
Reply from Hays Travel - Goring
SUSSEX ASTRONOMY CENTRE,
We're glad you value our first class service. Booking with us ensures a smoother, more personalized experience. Thanks for the positive feedback! Karen
Reply from Hays Travel - Goring
Angela,
We appreciate you taking the time to leave us feedback; we are happy to have helped you with your booking.
Kind regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Goring
Thanks for the positive feedback :) Much appreciated!
Great service
Great service, friendly helpful staff making sure I got the best deal that ticked all my needs
March 8, 2026
Reply from Hays Travel - Goring
Charlotte,
We appreciate you taking the time to share your experience! We are so happy to hear our staff provided great service and found the best deal for you.
goring, Hays Travel
Friendly and efficient staff
Welcoming staff
Efficient staff, ready to answer any question you have
Make sure you are happy with your choice of holiday
Good advice
March 7, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback, glad I was able to assist! - Megan :)
Reply from Hays Travel - Goring
Thank you for your positive review! Always greatful for our customers feedback. :)
Shaun was great in customer service…
Shaun was great in customer service skills booking my hols to benidorm in june. He is a credit to the shop. The girl on exchange desk was very pleasant to with a lovely smile both delivering excellent customer care.
February 26, 2026
Reply from Hays Travel - Goring
Thank you for your feedback!
Good knowledge of the area
February 25, 2026
Reply from Hays Travel - Goring
susan jappe,
We are glad you valued our team's familiarity with the area; we appreciate your positive feedback and time.
goring, Hays Travel
Helpful and knowledgeable.
We dealt with Laura, who was very helpful and knowledgeable. She gave us a lot of advice that enabled us to make the best decisions for us.
February 28, 2026
Reply from Hays Travel - Goring
Oldernowinsussex!,
We appreciate you taking the time to share your booking experience. We're so glad we could provide you with helpful advice that enabled you to make the best decisions!
goring, Hays Travel
No waiting
No waiting, seen straight away, good informative information and easy booking.
February 27, 2026
Reply from Hays Travel - Goring
Cathy Ward,
We're happy to hear that your booking experience was easy and informative, with no waiting time. Thank you for your positive feedback!
goring, Hays Travel
Very professional
Karen at the Goring branch was so helpful, patient and informative about various different destinations, which made it easy for us to make a choice. Everything was handled swiftly with real professionalism.
February 25, 2026
Reply from Hays Travel - Goring
Thank you for your kind review. So pleased you found Karens service to be helpful, appreciate the feedback :)
Lovely lady Karen at goring
Lovely lady Karen at goring. Very helpful and knowledgeable helping find our holiday. Took time and never felt rushed.
February 25, 2026
Reply from Hays Travel - Goring
Vincent Bloor,
We appreciate your kind words regarding the assistance you received while planning your holiday. We're so happy we could help you find the perfect trip!
goring, Hays Travel
Jade was really helpful and made it so…
Jade was really helpful and made it so much easier to book my holiday.
Thank you Jade.
February 22, 2026
Reply from Hays Travel - Goring
Christine Chapman,
We're happy to hear that booking your holiday was made easier. Thank you for your positive feedback; it means a lot to us.
goring, Hays Travel
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