Karen was incredibly knowledgeable and helpful. I wouldn’t have known where to start choosing a cruise to the fjords but she went through the options with first hand knowledge which was very reassurin... See more
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See what reviewers are saying
Have used Hays Travel - Goring several times and they've always been great. All the staff are friendly and very efficient and keep you informed if there's any changes with your booking. Would defin... See more
Company replied
We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... See more
Company replied
Karen spiers was extremely helpful given how vague we were on our holiday requirements. Being unable to access the system which was down she took all our details and narrowed down what we ideally want... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
334 Goring Road, BN12 4PD, Goring, United Kingdom
- 01903 241221
4.9
Excellent
522 reviews
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Jade was really helpful and made it so…
Jade was really helpful and made it so much easier to book my holiday.
Thank you Jade.
February 22, 2026
Reply from Hays Travel - Goring
Christine Chapman,
We're happy to hear that booking your holiday was made easier. Thank you for your positive feedback; it means a lot to us.
goring, Hays Travel
Reply from Hays Travel - Goring
Colin,
We appreciate your kind words regarding the helpful service you received from our staff member; we are so grateful.
goring, Hays Travel
Staff were very helpful and explained…
Staff were very helpful and explained everything really nice
February 13, 2026
Reply from Hays Travel - Goring
John Ralph,
We appreciate your feedback and are so glad that our staff was helpful and provided a clear explanation.
goring, Hays Travel
Really helpful advice
Really helpful advice, however the travel insurance purchased was not particularly useful. The website of the insurer did not let me enter additional health issues, as the policy was taken out after October 2025. On phoning the company I was given a different number to call. This should have been included in the original email document from the company.
February 8, 2026
Reply from Hays Travel - Goring
Thank you for your feedback, apologies you had issues with completing the medical screening. The paperwork that was given does include the correct website and phone number to complete this. We will feed this back that you had to call a different number.
Issac has been brilliant 🤩 and booked…
Issac has been brilliant 🤩 and booked all I need as always.
February 7, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
i came in twice the first day with my…
i came in twice the first day with my daughter
the next day with a friend we were helped both days from a lovely young lady her name was jade
she listened to everything we had to say and she managed to fined both my daughter and my self the perfect holidays.
would really recommend hays travel
February 13, 2026
Reply from Hays Travel - Goring
Thank you for your lovely review. Happy to hear you found Jade's service was great :) Many Thanks
A good first experience. Trip booked.
Clear advice and information from Megan once we'd outlined what we wanted. She found some options and discussed what we thought would be best for us. We ended up booking for our first experience using Hays Travel. It was a competitive price and she took time to answer our queries. I trust it won't be the last time we use Hays Travel.......
February 10, 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback, I am glad I was able to assist! - Megan :)
Megan was very helpful and knowledgable…
Megan was very helpful and knowledgable regarding my booking.
January 27, 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback, glad I was able to assist - Megan :)
Reply from Hays Travel - Goring
Luke,
We appreciate you taking the time to leave us a review, and we are so happy to hear you received great service!
Hays Travel
helpful
helpful and friendly staff, warm and welcoming, help negotiate the type of travel and best deal.
January 28, 2026
Megan at Goring knowledgeable helpful…
Megan at Goring knowledgeable helpful and personable. Quick response.
February 2, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback, glad I was able to help! - Megan :)
Not so great
Not so great. Davina McCall "great exchange rate too". On their advert on the TV. Far from the truth. Also depends on weather you have booked a holiday with them. Today's rate for sterling to Euro is 1.15. Hays say it is 1.09. !! So I should leave them out totally. Last holiday I also booked through them was nothing but hassle. TUI offered me £100 , in way of an apology. . It is now clear after response, that you can't expect to trust them. Up to you to haggle with them for the best exchange rate. Otherwise they will make as much profit as they think they can get away with. No point in asking them either for days rate, they are also just out to get away with as much as they possibly can. LOL.
January 28, 2026
Unprompted review
Reply from Hays Travel - Goring
Sorry to hear you were disappointed with the exchange rate you purchased. Unfortunately, exchange rates do fluctuate daily and can differ, dependant on where they are purchased and if it's ordered online . Our preferential rate is a benefit from being a Hays Travel Holiday customer. We did offer you the customer rate, as you had booked a holiday with us previously. We can, where possible, try to price match or at least get as close as we can to rates seen elsewhere. But sadly this was not mentioned at the time of the transaction. We can only appoligise that your experience was not satisfactory.
Helpful and knowledgeable staff and no…
Helpful and knowledgeable staff and no pressure selling made booking our cruise a pleasurable experience
January 25, 2026
Reply from Hays Travel - Goring
We appreciate you choosing us for your cruise booking. We're happy to hear our team's knowledge and no-pressure approach made it pleasurable for you.
Hays Travel
Lovely reception
Lovely reception, dealt with our questions quickly and efficiently. Very pleased, will be booking our next breaks with them.
January 25, 2026
Reply from Hays Travel - Goring
We appreciate you taking the time to leave us a review. We are so glad to hear that you were pleased with our service and will book with us again.
Hays Travel
Staff amazing
Staff amazing. Knowledgeable, empathetic and understood our needs.Answered all our questions and made the whole experience easy.
A credit to Hays who I have never used but now would recommend at a heartbeat
January 24, 2026
Reply from Hays Travel - Goring
We appreciate your kind words! We are so glad that our team's knowledge made your experience easy. We are grateful for your recommendation!
Hays Travel
Really helpful and informative
Really helpful and informative. Isaac was lovely and the lady on the other desk was great unfortunately I did not get her name.
January 20, 2026
Reply from Hays Travel - Goring
We're happy to hear that our team was helpful and informative! We appreciate your positive feedback and are glad you enjoyed your experience with us.
Hays Travel
Happy traveller
Great staff always friendly and happy to help, never had a bad experience wouldn’t go anywhere else.
January 21, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback! - Megan :)
Caribbean cruise
We booked our cruise at Hayes with Megan who couldn't have been more helpful. We had a specific island we wanted to visit and wanted to go in the next 40 days. Not only did Megan do both she sourced our insurance at a better price than all the compare sites. Really happy.
January 20, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback! - Megan :)
Reply from Hays Travel - Goring
Thank you for taking time to complete the survey and your kind words, karen
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