Karen was incredibly knowledgeable and helpful. I wouldn’t have known where to start choosing a cruise to the fjords but she went through the options with first hand knowledge which was very reassurin... See more
Company replied
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See what reviewers are saying
Have used Hays Travel - Goring several times and they've always been great. All the staff are friendly and very efficient and keep you informed if there's any changes with your booking. Would defin... See more
Company replied
As ever with the staff, this time Laura, all queries dealt with and booking satisfactorily completed. Thank you for the excellent service.
Company replied
We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
334 Goring Road, BN12 4PD, Goring, United Kingdom
- 01903 241221
4.9
Excellent
525 reviews
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It was fab to have someone who…
It was fab to have someone who understood our requirements and was thoughtful enough to suggest airport help.
The lady who helped us used several ways to review the options to get one that suited our needs.
October 14, 2025
Reply from Hays Travel - Goring
Thank you for taking time to complete the survey and for your kind words, karen
Met with Karen in the shop and within a…
Met with Karen in the shop and within a few minutes the cruise was all booked and on our way. Karen and all the staff are very friendly and very knowledgeable about the holidays. We always book with them for peace of mind.
October 14, 2025
Reply from Hays Travel - Goring
Thank you for your kind feedback, really happy you found Karen's service friendly and helpful :)
One to one contact with a human being
One to one contact with a human being. A step back in time to former Great Britain. Very very rare today. A good BRITISH company.
October 9, 2025
Reply from Hays Travel - Goring
Thank you for your feedback!
The staff in Hays Travel are amazing
The staff in Hays Travel are amazing, friendly and knowledgeable
October 3, 2025
Reply from Hays Travel - Goring
Thank you for your feedback!
Reply from Hays Travel - Goring
Thank you for your kind feedback :)
Great Service
My wife went into the Goring branch in the morning as I was out elsewhere. When I returned I phoned Vicky at the branch and after a few questions she phoned me back with all the answers. I paid a deposit and before she finished for the day she phoned me back and confirmed the booking. Great and friendly service.
October 8, 2025
Reply from Hays Travel - Goring
Thank you for your kind feedback. So pleased you were happy with Vciky's service :)
Very good customer service
Very good customer service
Spent ages sorting and planning the holiday
Very friendly
October 1, 2025
Reply from Hays Travel - Goring
Thank you for your lovely feedback - Megan :)
Helpful and informative staff
October 1, 2025
Reply from Hays Travel - Goring
Thank you for your kind feedback :)
Easy popped in an bookef
September 17, 2025
Reply from Hays Travel - Goring
Thank you for your feedback!
very helpful and polite service
September 17, 2025
Reply from Hays Travel - Goring
Thank you for your kind feedback, happy you found the service to be helpful :) Look forward to assisting with your future trips
The agent I saw listened to my ideas…
The agent I saw listened to my ideas and concerns. She spent time looking at options with me before continuing in my absence and emailing me the options. She followed up with a phone call but was not pushy.
We went back in to book and she was very clear about what was available and ensured we were happy with everything.
September 24, 2025
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
Reply from Hays Travel - Goring
Thank you for your lovely feedback! I am glad I was able to assist - Megan :)
Again Karen was very polite.
Again Karen was very polite, friendly and helpful and remembered us from our last visit. Quickly found exactly what we were looking for at a price within our budget. A pleasurable experience. Will definitely return.
September 21, 2025
Reply from Hays Travel - Goring
Thank you for completing the survey and for your kind words about the experience you received when making your booking
They could make you feel a bit more…
They could make you feel a bit more important and that you matter.
I was in travel agents for over an hour and had little conversation with the staff I felt uncomfortable
September 11, 2025
Reply from Hays Travel - Goring
Thank yo for your feedback. We are very sorry to hear you felt the service was uncomfortable. It can be difficult to hold a flowing conversation when liaising with suppliers over the phone also. We do appreciate your review and will keep this in mind. Many Thanks
I was very happy being there
I was very happy being there, I only wanted insurance for a holiday.
As all's way's friendly and helpful, may be next time, I'll book a holiday with you. Thank you for your help, and I will see you soon.
Thank's Richard Albon...x
September 14, 2025
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
Reply from Hays Travel - Goring
Thank you for your kind feedback :)
Laura was very professional
Laura was very professional
And helpful with some good advice
September 3, 2025
Reply from Hays Travel - Goring
Thank you for a lovely review. Laura
Reply from Hays Travel - Goring
It was a pleasure, Megan
Absolutely sterling service from Laura
Absolutely sterling service from Laura, no web search was to much & we came in with our own holiday details.brilliant service and very smooth package from hayes travel
August 17, 2025
Reply from Hays Travel - Goring
Thank you for completing the survey and for your kind words about the service you received from Laura whilst booking your holiday.
Reply from Hays Travel - Goring
Thank you for taking time to complete the survey and that you were pleased with the help Megan gave you booking your holiday, karen
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