Karen was incredibly knowledgeable and helpful. I wouldn’t have known where to start choosing a cruise to the fjords but she went through the options with first hand knowledge which was very reassurin... See more
Company replied
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Have used Hays Travel - Goring several times and they've always been great. All the staff are friendly and very efficient and keep you informed if there's any changes with your booking. Would defin... See more
Company replied
As ever with the staff, this time Laura, all queries dealt with and booking satisfactorily completed. Thank you for the excellent service.
Company replied
We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
334 Goring Road, BN12 4PD, Goring, United Kingdom
- 01903 241221
4.9
Excellent
526 reviews
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Reply from Hays Travel - Goring
Thank you for taking time to complete the survey, karen
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
Reply from Hays Travel - Goring
Thank you for your kind feedback. Glad you were happy with the service :)
The lady at Hayes was very helpful
The lady at Hayes was very helpful . ended with exactly what we wanted for our cruise. We have been coming to Hayes for quite a few years & the out come is ways good
August 9, 2025
Reply from Hays Travel - Goring
Thank you for your feedback!
Very helpful and knowledgeable staff
We had a very good experience with Megan at the Goring branch. She was very helpful, friendly and knowledgeable. She helped us find the right holiday to suit our needs and budget and we didn’t feel hurried into making our decision. She was incredibly patient as we looked at a number of options and she was good at asking us if we had any more questions.
August 9, 2025
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
The lady we're dealing with (Laura) is…
The lady we're dealing with (Laura) is very helpful, she carefully listens to what we say and tries to match the holiday to our requirements.
August 8, 2025
Reply from Hays Travel - Goring
Thank you for completing the survey and that you were pleased with the service Laura gave you for booking your holiday, Karen
Laura did not only find a holiday…
Laura did not only find a holiday according to our budget and specification, she was also professional, patient and non judgemental in dealing with hard to please clients.
August 7, 2025
Reply from Hays Travel - Goring
Thank you for your feedback!
Reply from Hays Travel - Goring
Thank you for completing the survey and your kind words, Karen
Friendly and amazing service
August 2, 2025
Reply from Hays Travel - Goring
Thank you for completing the survey and that you were please with the service you received
First Hand Account
It was really helpful that Megan had very recently been on the cruise ship we will be staying on, as she was able to give us a first hand account of her experience. This gave us confidence that we were choosing the right accommodation on board & she also shared her personal videos with us which was so helpful.
July 22, 2025
Reply from Hays Travel - Goring
Thank you for taking time to complete the survey and that Megan was able to pass on her knowledge of the ship, thank you Karen
Reply from Hays Travel - Goring
Thank you for taking the time to complete the survey and for your kind words
The young lady that dealt with us was…
The young lady that dealt with us was most informative and extremely helpful indeed. An asset to you company.
July 17, 2025
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback, I am so glad I was able to assist! - Megan :)
Helpful and well-informed
Karen was friendly, efficient and most importantly was available at 5pm when we turned up in person! We had earlier booked a cruise over the phone very smoothly and quickly.
July 15, 2025
Reply from Hays Travel - Goring
Thank you for your lovely feedback.
Karen at Goring branch was extremely…
Karen at Goring branch was extremely helpful and everything was confirmed and sent by email within a few minutes. Received flight details this morning.
Great service!
July 15, 2025
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
Chelsea in Rustington and Megan in…
Chelsea in Rustington and Megan in Worthing were superb, booked a much needed last minute holiday, firstly with Chelsea and then chosen and completed with Megan
July 3, 2025
Reply from Hays Travel - Goring
Thank you for taking the time to complete the survey and it is good to hear that Chelsea and Megan found you a good last minute deal, many thanks Karen
Very prompt and polite service
July 4, 2025
Reply from Hays Travel - Goring
Thank you for your kind feedback. Glad you found Megan's service to be helpful :)
Booking a trip at short notice.
All the help given to book us on a flight at fairly short notice to Sydney for family reasons was extremely helpful, there were a lot of questions before we were able to book which were answered fully for us.
June 26, 2025
Reply from Hays Travel - Goring
Thank you for taking the time to complete the survey and that you were pleased with the service you received whilst making your booking with Megan, many thanks karen
Meghan at goring was the best !
July 1, 2025
Reply from Hays Travel - Goring
Thank you for taking time to reply to the survey and for the kind words you said about Megan, many thanks Karen
Reply from Hays Travel - Goring
Thank you for your feedback!
Cyprus 2026
Very helpful staff members and helpful information regarding our next holiday.
June 26, 2025
Reply from Hays Travel - Goring
Thank you for your kind feedback. Was a pleasure to assist with you travel plans :)
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