Hays Travel - Gosport Reviews 

752
TrustScore 5 out of 5

4.9

62 High Street, PO12 1DR Gosport, GB


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Rated 5 out of 5 stars

Emma Grace in the Gosport branch makes booking our holiday so easy and stress free. Nothing is too much for her and she always goes over and above in helping make our holidays the best they can be. Ev... See more

Company replied

Rated 5 out of 5 stars

Kirstie was our travel agent and she was excellent at explaining all the in's and out's of our holiday. There was no rush to get rid of us unlike some other's that we had been to.!! Although we w... See more

Company replied

Rated 5 out of 5 stars

We went in with an idea of when we wanted to go, Kirstie got up all the cruises that were available and went through them with us, till we found the one suitable for us.

Company replied

Rated 5 out of 5 stars

Booked two P & O cruises 🚢 yesterday, one for September and another for November. Once again excellent service from Kirstie and I always book with Hays Travel Gosport. Would 100% recommend to book wi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 62 High Street, PO12 1DR, Gosport, United Kingdom

  • 02392 989782

4.9

Excellent

TrustScore 5 out of 5

752 reviews

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4.9

All reviews

(752)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

I had dealt with Katie before and yet…

I had dealt with Katie before and yet again she did not disappoint.
Nothing was too much trouble, changed my search but she was patient and again found something I was looking for

January 27, 2026
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Reply from Hays Travel - Gosport

Thank you for the review! Its always a pleasure :)

Rated 5 out of 5 stars

Spent some time looking at hotel…

Spent some time looking at hotel options and was very helpful as regards the locality as she has personal knowledge.

January 20, 2026
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Reply from Hays Travel - Gosport

Thankyou so much for your comments we really appreciate it :-)

Rated 5 out of 5 stars

Great professional service

Kirstie was professional, knowledgeable and personable. She is a credit to Hays Travel.

January 25, 2026
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Reply from Hays Travel - Gosport

Susan,

We appreciate your kind words and are so glad you had a positive experience. We value your feedback and thank you for taking the time

Hays Travel

Rated 5 out of 5 stars

Friendly and Welcoming Team

Kirstie made us feel so welcome but also the wider team as everyone e is so friendly. We booked our holiday and Kirstie went through the information as we were going along and reconfirmed at the end. I would recommend anyone visit Hays in Gosport.

January 24, 2026
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Reply from Hays Travel - Gosport

Amelia Tidy,

We appreciate you taking the time to share your experience. We're happy to hear that you felt so welcome and that the booking process was thorough. We look forward to seeing you again - Kind regards Kirstie

Hays Travel

Rated 5 out of 5 stars

Emma was helpful

Emma was helpful, knowledgeable and friendly, ensuring we made the right choice of holiday.

January 24, 2026
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Reply from Hays Travel - Gosport

Thank you for the lovely review I am sure you will have a wonderful time in Madeira - Many thanks Emma

Rated 5 out of 5 stars

Kirstie was very informative

Kirstie was very informative. I gave her a list of exactly what I needed in my holiday break and she was spot on. Very efficient and friendly. Would definitely use Hays again.

January 22, 2026
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Reply from Hays Travel - Gosport

Thankyou so much to taking the time to fill out a lovely review for me, it was a pleasure getting your holiday sorted :-) Ill speak to you next when check in is open x

Rated 5 out of 5 stars

The lady that dealt with us was…

The lady that dealt with us was extremely polite and friendly! It was an excellent meeting and professional throughout!

January 21, 2026
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Reply from Hays Travel - Gosport

Thank you for the great review, it was a pleasure to book your holiday :)

Rated 5 out of 5 stars

Great service

A very friendly welcome. Emma who we dealt with was very knowledgeable and ensured the holiday we booked was the right one for us.

100% will use again.

January 19, 2026
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Reply from Hays Travel - Gosport

Thank you for your lovely review! I'm glad we found the right holiday for you- Emma, Hays Gosport :)

Rated 4 out of 5 stars

Vèy professional service provided by a…

Vèy professional service provided by a knowledgeable agent.

January 7, 2026
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Reply from Hays Travel - Gosport

Thank you for taking the time to leave us a review and sharing your positive experience! I hope you're looking forward to your trip :) -Emma, Hays Travel Gosport

Rated 5 out of 5 stars

From the time we talked to your agent

From the time we talked to your agent, to the time we left, everything was dealt with brilliantly.

January 7, 2026
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Reply from Hays Travel - Gosport

Thank you for leaving such a lovely review! - Katie :)

Rated 5 out of 5 stars

Cruise booking

Emma Grace was so helpful & knowledgeable in identifying the right cruise for us, at the best price

January 11, 2026
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Reply from Hays Travel - Gosport

Thank you for your review and for booking with me! It was a pleasure :) Emma-Grace

Rated 5 out of 5 stars

Another positive booking experience

We have relied on Hayes several times for help with selecting a holiday abroad and have never been disappointed. The staff are always welcoming, friendly and extremely professional.

January 9, 2026
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Reply from Hays Travel - Gosport

Thank you so much for your review and for your booking yesterday! I'm glad we managed to find you the perfect holiday. Emma-Grace :)

Rated 5 out of 5 stars

I was really impressed with the service…

I was really impressed with the service I received
Emma was really helpful and was able to sort me out with everything

January 9, 2026
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Reply from Hays Travel - Gosport

Thank you for your lovely review! I hope you're looking forward to your holiday to Australia, it sounds like you've planned an amazing trip :D

Rated 5 out of 5 stars

Hayes Travel is a very good holiday…

Hayes Travel is a very good holiday company

December 31, 2025
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Reply from Hays Travel - Gosport

We're glad you think so! Thank you for your positive feedback; we appreciate your acknowledging our dedication - Many thanks Christina

Rated 5 out of 5 stars

Every time we visit Hay's travel in…

Every time we visit Hay's travel in gosport, service and help in booking for holidays as been first class

January 7, 2026
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Reply from Hays Travel - Gosport

Thank you for leaving a review! It was a pleasure to book your holiday, you'll have an amazing time :)

Rated 5 out of 5 stars

A polite

A polite, professional, friendly experience. Christina was knowledgable, helpful and kind. It was very good.
Thank you.

January 6, 2026
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Reply from Hays Travel - Gosport

Thank you for the lovely review I am sure you will have a wonderful time away on your cruise - kind regards Christina

Rated 5 out of 5 stars

Friendly staff

Lovely friendly, helpful girl was seeing to us.

January 2, 2026
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Reply from Hays Travel - Gosport

Thank you for your review, it was a pleasure to book your holiday! :) Emma-Grace

Rated 5 out of 5 stars

Poland holiday

When me and my brother first walked into Hayes travel in Gosport we were met by a lovely young lady called Katie. She helped us with everything we needed sorted everything out. There's nothing really else to say. She was wonderful. I give her 100 out of 100 for customer service and how cheerful she was, it was just a lovely experience well done Katie.

December 31, 2025
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Reply from Hays Travel - Gosport

Thank you for leaving such a lovely review!! It was a pleasure to help book your trip & I'm sure you'll all have an amazing time :)

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