I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect Thankyou Iona you... See more
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I had a major problem with flights involving change of dates and hotel reservations but Iona was very patient and after two visits it was resolved.
Company replied
Nathan was very helpful,we explained our health problems and he was able to get the holiday we needed. Thank you Nathan, we will gladly be booking with Hays again.
Company replied
The staff were so helpful and courteous nothing was too much trouble. Everything was explained clearly and a request for a lower floor was made without any fuss. I will definitely be booking with Hay... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
835 reviews
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Great friendly
Great friendly, professional service and holiday booked !! We explored various destinations and ended somewhere never even contemplated. Highly recommend, takes away stress and hassle. Thank you 😊
May 10, 2026
Reply from Hays Travel - Great Yarmouth
Tarnia,
We really appreciate your positive feedback, it was a pleasure to assist you in finding your next holiday :)
I would always recommend using Hays
I would always recommend using Hays. Clare has booked all of my holidays and I wouldn’t go elsewhere. She’s very patient with me. Answers all the questions I fire at her. She’s extremely knowledgeable and gives us so much more information than I would think about looking for . She’s always so relaxed, polite and so friendly. Another lady was with her and helped her to finalise our booking as the store had closed as we ran over time. They didn’t ask us to leave they continued to finish our booking . I’d give them a definite 5star rate for excellent service .
May 10, 2026
Reply from Hays Travel - Great Yarmouth
We're happy to hear that you consistently have such positive booking experiences! It's great to know the team's knowledge and patience are so appreciated, and that they go the extra mile to assist you. It was a pleasure to see you all and glad to answer all the questions you all had. Thank you for your fantastic feedback!
Kind Regards
She made the booking very easy and…
She made the booking very easy and explained herself very well she was pleasant and friendly but sadly I can't remember her name from great Yarmouth shop
May 3, 2026
Reply from Hays Travel - Great Yarmouth
We're so glad to hear that your booking experience was easy and pleasant. We appreciate your feedback and are happy that Denise was so helpful!
Another great booking!
Denise, as usual was patient, and kind in trying to sort out our GRJ trip. She managed to secure us a fantastic discount.
Always able to put my complete trust in all the staff at Hays Gt Yarmouth.
April 26, 2026
Reply from Hays Travel - Great Yarmouth
Pam,
We appreciate your kind words! We're so happy we could provide you with patient and kind service while finding a fantastic discount for your trip. We value your trust in our team.
Reply from Hays Travel - Great Yarmouth
Mrs M Smith,
We appreciate you booking with us and for your kind feedback; we are so glad that our team were helpful during your visit.
Everything about Hays travel is great.
Everything about Hays travel is great.
They are always very helpful and they get all our information together for us, so we don’t have to do anything.
I have booked a few holidays through them now and I can’t see myself going anywhere else.
April 22, 2026
Reply from Hays Travel - Great Yarmouth
Jayne Drew,
We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that our team is always helpful and makes booking your holidays effortless. We look forward to helping you again.
Great experience
Very helpful sales consultant who had great knowledge and a lovely friendly personality.
April 28, 2026
Reply from Hays Travel - Great Yarmouth
Adrian,
We appreciate you sharing your experience. We are so happy to hear that our consultant was helpful, knowledgeable, and friendly.
Nathan was very helpful and steered us…
Nathan was very helpful and steered us in the direction we wanted to be in, couldn’t have asked for a better service!
April 29, 2026
Reply from Hays Travel - Great Yarmouth
Thomas,
We're happy to hear that the service met your expectations and that our guidance was beneficial. Thank you for sharing your positive experience with us!
Awsome staff
April 29, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your review and feedback :)
A very pleasant experience
A very pleasant, and friendly experience. Amber was very helpful, and knowledgeable, and was able to answer all our questions.
Overall, a very easy way to book a holiday.
April 18, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave us such a complimentary review. We're so glad that you found your experience pleasant and easy.
Excellent service
Denise was so good, helping us to create an itinerary that suited all four of us.
April 26, 2026
Reply from Hays Travel - Great Yarmouth
Sandra,
We appreciate you sharing your experience. We are so happy we could assist in creating the perfect itinerary for you and your group.
Lovely friendly and helpful staff
Lovely friendly and helpful staff. Booked through Hayes a number of times. Easy booking process.
September 30, 2025
Reply from Hays Travel - Great Yarmouth
Helen,
We appreciate your kind words and are so glad that you find our team helpful. Thank you for booking with us multiple times; we value your custom.
Reply from Hays Travel - Great Yarmouth
We're glad you enjoyed your experience, and we appreciate you taking the time to leave us this fantastic feedback!
Reply from Hays Travel - Great Yarmouth
We appreciate you sharing that our team is helpful and knowledgeable; we are grateful for your positive review.
Iona went above being helpful
Iona went above being helpful, such a nice helpful lovely lady, it was a good experience
April 16, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate your kind words and are so glad to hear that you had such a positive experience with our team member.
Amber was great
Amber was great
Helpful and any information she didn’t know or unsure, checked
April 12, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave Amber a review. It is lovely to hear that during her apprenticeship she is delivering great service.
Smily, patient staff
I had to change my booking which was time consuming, As always, your staff were helpful, patient and smily.
April 10, 2026
Reply from Hays Travel - Great Yarmouth
So glad we were able to help you amend your booking, and that you found the team helpful and patient in this matter. We appreciate you taking your time to leave us a review.
Denise was lovely we booked holiday so…
Denise was lovely we booked holiday so quick.now looking forward to out holiday.
April 9, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave Denise a review. Glad we were able to find you a wonderful holiday to look forward to.
Staff very knowledgeable and helpful
Denise was very helpful, advised and answered all questions in relation to booking our cruise.
April 2, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave us a review. We are so pleased to hear that our team provided helpful advice and answered your questions.
Smashing experience!
Always an absolute pleasure working with Nathan from the Great Yarmouth branch, his destination picks never fails, he has opened my eyes to areas of the world I wouldn’t have thought about exploring.
The booking process was very easy and comfortable he explained to me the benefits of having him as a travel representative even down to the minor details such as activity bookings and holiday extras.
March 26, 2026
Reply from Hays Travel - Great Yarmouth
Cameron,
We appreciate you sharing your experiences with us. We are so glad to hear that you find our destination recommendations inspiring, and that the booking process is easy and comfortable for you.
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