I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect Thankyou Iona you... See more
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See what reviewers are saying
I had a major problem with flights involving change of dates and hotel reservations but Iona was very patient and after two visits it was resolved.
Company replied
Nathan was very helpful,we explained our health problems and he was able to get the holiday we needed. Thank you Nathan, we will gladly be booking with Hays again.
Company replied
The staff were so helpful and courteous nothing was too much trouble. Everything was explained clearly and a request for a lower floor was made without any fuss. I will definitely be booking with Hay... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
835 reviews
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The lady was very helpful in helping us…
The lady was very helpful in helping us choose a holiday.
April 1, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate your kind words! We are so happy we could assist you in choosing your holiday, and we hope you have a wonderful time.
Clare was so helpful will definitely…
Clare was so helpful will definitely recommend to our friends to use Hays travel and Clare
March 31, 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words, it really means a lot :)
Holiday booking
Denise was extremely helpful explained everything, answered all our questions, 😀
March 30, 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words, your feedback is greatly appreciated :)
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave us a review. It was a pleasure to get your holiday booked.
Italy Visit
Nic made to whole process, from airline tickets to Hotel bookings very easy.
March 19, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave us a review. We're happy to hear that the booking process was made easy for you.
Service very good and helpful
March 6, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate your kind words and we are so glad that you found our service helpful and of a high standard.
Very knowledgeable
Nathan and Clare were very patient and helpful. Answered all our questions and took the time to get us exactly what we wanted. Would certainly recommend them 5*.
March 12, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave us such a wonderful review. We're so glad that we were able to provide you with exactly what you wanted.
Reply from Hays Travel - Great Yarmouth
We are so happy to hear that you found our staff helpful and friendly; it was our pleasure to assist you with your travel plans.
Very helpful staff member Clare
Very helpful staff member Clare. She was able to sort the holiday we wanted very efficiently
March 6, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave us such a fantastic review! We are so glad we could efficiently arrange the holiday you wanted.
Friendly and helpful staff
Denise and all the staff make us feel very welcome every time. Everyone is friendly and very helpful. Thank you all.
March 12, 2026
Reply from Hays Travel - Great Yarmouth
We're so glad that you feel welcome and that our team is friendly and helpful during your visits. Thank you for sharing this lovely feedback with us!
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave us a review. It was lovely to see you again and get another wonderful holiday booked for you.
Thank you for helping with our criuse. 🛳
Was lovely experience, very friendly, and helped us book our first carabien cruise of a life time. We are so excited. Thankyou for explaining everything we need to know. Was very helpful, before we sailaway.
February 27, 2026
Reply from Hays Travel - Great Yarmouth
We're so happy you had a lovely experience and that we could help you book your first Caribbean cruise! We're thrilled you're excited for your sail away.
very friendly staff also they were very…
very friendly staff also they were very helpful
March 4, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our staff was helpful and friendly.
A specific request achieved
I wanted to go to Europe to see Giant Pandas and hadn't managed to find a short break myself. Megan found a good deal in Berlin and we could then book the Zoo which was very close to the Hotel. Megan was professional, thorough and very helpful. We amended the date before booking and she handled this with ease and a friendly smile.
March 2, 2026
Reply from Hays Travel - Great Yarmouth
Pam,
We're happy to hear that you had a great experience booking your trip to see Giant Pandas. We appreciate your positive feedback regarding the professional and helpful service you received. It's great to know that the date amendment was handled smoothly.
greatyarmouth, Hays Travel
Reply from Hays Travel - Great Yarmouth
We're happy to hear that our staff met your expectations. Thank you for your positive feedback!
Friendly service
Friendly service, very professional and helpful. We always book through our local hays. Very reliable. Cant recommend enough ☺️
March 1, 2026
Reply from Hays Travel - Great Yarmouth
It was lovely to see you both and it was a pleasure to get another wonderful holiday booked.
The whole process from start to finish…
The whole process from start to finish was so easy the agent was really helpful and friendly
February 22, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave us a review, glad we were able to get you a great holiday booked.
Holiday in Malta in April
She listened and found the holiday we wanted go on, explained everything & will be helping me with the bounding passes on my phone. Thank you
February 26, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you sharing your experience and are so glad we could assist in planning your holiday. We're also happy to help with the boarding passes!
Very helpful staff
Very helpful staff. Thorough. Got us sorted quickly with exactly what we wanted.
February 15, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave us a review. It was a pleasure to get your holiday booked in store. Iona
First rate service and advise
February 17, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave us a review. Glad we were able to get you yet another wonderful holiday booked.
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