Hays Travel - Halifax Reviews 

909
TrustScore 5 out of 5

4.9

Unit 8, 25 The Woolshops, HX1 1RU Halifax, GB


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Rated 5 out of 5 stars

The ladies at Hays travel Halifax made us feel welcome, reassured and couldn’t help us enough to put together the package deal we wanted at the best price! They all worked together and you could tell... See more

Rated 5 out of 5 stars

First time booking through a travel agent as usually do it myself as I like to look for the best deal but Courtney was brilliant, for our trip to Thailand tailor to our needs and did not mind changin... See more

Rated 5 out of 5 stars

Always fantastic service from Hays Travel in Halifax. The staff always answer all our questions and help us book the perfect holidays. Thank you

Rated 5 out of 5 stars

Recently booked for a group adult holiday - contacted Nicole from Halifax branch. Provided everything we need and found a lovely holiday that’s meets everyone’s wish list. Thanks Nicole.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 8, 25 The Woolshops, HX1 1RU, Halifax, United Kingdom

  • 01422 734052

4.9

Excellent

TrustScore 5 out of 5

909 reviews

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4.9

All reviews

(909)

120,207 reviews in the last 12 months

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Rated 5 out of 5 stars

I Just want to say a VERY BIG thank you…

I Just want to say a VERY BIG thank you to Nicole at Halifax Hays that spent 5 and half hours trying to sort out our holiday that was changed at last min. Nicole was amazing and we got another holiday book thanks to her. THANK YOU NICOLE very much appriciated all you help and patience.

May 31, 2026
Hays Travel - Halifax logo

Reply from Hays Travel - Halifax

Thank you so much for your incredibly kind words!
I’m so pleased I was able to help get everything sorted for you, especially with the last-minute changes – I know how stressful that can be. It was absolutely my pleasure to take the time to find you another holiday, and I’m so glad we got something booked that you’re happy with 😊
Your patience and appreciation really mean a lot, so thank you again for taking the time to leave such lovely feedback.
Nicole x

Rated 5 out of 5 stars

I went into the store to enquire about…

I went into the store to enquire about booking a cruise.. this would be our first cruising experience.. The staff made the process really easy and answered all our queries.. They were all really friendly and professional, nothing was too much trouble.,thank you to Sarah, Courtney and Ellie… 🤩

May 19, 2026
Rated 5 out of 5 stars

I booked a family holiday with Thalia…

I booked a family holiday with Thalia today. She found our family exactly what we asked for at a great price.

Thalia is passionate about finding the perfect location and package for her customers.

Highly recommend :)

May 14, 2026
Rated 5 out of 5 stars

First time cruising.

My daughter and I wanted to book a cruise holiday. We had no idea where to start. The young lady we saw took all our details and preferences and guided us through the choices we had. She was very good and sorted the booking out giving us all the information we needed. If we needed anymore information we just had to get in touch with her. I was very happy with the service and would definitely use Hays Travel again.

May 9, 2026
Rated 5 out of 5 stars

Late Holiday Booking

Everything was sorted out over the phone. Talia is very professional seeing to all our needs.Thanks TALIA for taking care of us

May 2, 2026
Rated 5 out of 5 stars

Really helpful and listened to our…

Really helpful and listened to our priorities.. found us a holiday that really fit the bill

April 30, 2026
Hays Travel - Halifax logo

Reply from Hays Travel - Halifax

Thank you Shirley for your lovely comments, very much appreciated -Kind Regards Hays Travel Halifax

Rated 5 out of 5 stars

Really efficient & exceptional booking…

Really efficient & exceptional booking service by Courtney.
Listened to exactly what we wanted, communicated throughout and sent all documentation through as promised.
Excellent knowledge and experience provided, really comfortable in knowing that our holiday booking has been done for us, no stress and 100% confident that the holiday will meet or exceed expectations.

April 30, 2026
Hays Travel - Halifax logo

Reply from Hays Travel - Halifax

Thank you Nicola for Booking again with us, and your lovely Feedback, much appreciated -kind Regards Courtney

Rated 5 out of 5 stars

Nicole made us feel welcome from the…

Nicole made us feel welcome from the phone call to stepping into the building. She was very informative and helpful and assisted us to find the Perfect holiday. We would speak to Nicole again for booking future holidays

April 29, 2026
Hays Travel - Halifax logo

Reply from Hays Travel - Halifax

Thank you Rachel for your lovely comments, very much appreciated -Kind Regards Nicole

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