Hays Travel - Hamilton Reviews 

658
TrustScore 5 out of 5

4.9

15 Regent Way, Regent shopping Centre, ML3 7EF Hamilton, GB


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Rated 5 out of 5 stars

The agent in Hamilton Jule is excellent. Very knowledgeable efficient and patient. She genuinely cares about the customer and their satisfaction which is very rare nowadays. Also Hays does full packag... See more

Company replied

Rated 5 out of 5 stars

Staff were both professional, efficient and friendly and arranged the holiday we wanted very quickly, including plane tickets and currency. The staff in this branch work very hard to please their c... See more

Company replied

Rated 5 out of 5 stars

From start to finish , Julie and Bethany made booking my cruise so easy and trouble free . Can’t speak highly enough about the help and service they provide, whatever the occasion, they make booking a... See more

Company replied

Rated 5 out of 5 stars

We recently visited Hamilton branch. We liked the fresh decor and revised layout. Amanda has helped us with previous holidays. She is friendly, always helpful and is never rushed. Our recent visit s... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 Regent Way, Regent shopping Centre, ML3 7EF, Hamilton, United Kingdom

  • 01698616044

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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4.9

All reviews

(658)

125,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Very professional
Very helpful
Great advice
Fantastic holiday booked for my family
Thanks again
Another year truly thankful thankyou x

February 1, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind words, Warmest regard's Julie

Rated 5 out of 5 stars

Always a pleasure to deal with !!!

Always a pleasure to deal with !!!
Went in with an idea and came out with first hand expertise of where we were going and what we could expect.
Amanda went above and beyond to make sure we got the break we wanted.
Can’t wait to see the results.

January 25, 2026
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Reply from Hays Travel - Hamilton

Thank you for your kind word's, always a pleasure to look after you, warmest regard's Julie and Amanda

Rated 5 out of 5 stars

Hays travel Hamilton fantastic again

another fantastic experience booking a holiday with hays travel Hamilton the staff are amazing and do everything on the phone there and then to get your holiday booked hassle free then check you in just before you leave for your holiday that's just service you can't beat so hays travel Hamilton is the only place for us for a holiday. Thanks again for a hassle free service

January 21, 2026
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Reply from Hays Travel - Hamilton

Thank you so much for your kind words, always our pleasure, warmest regard's Julie

Rated 5 out of 5 stars

Fabulous service

Ver very helpful, Julie suggested options we had not even thought about, giving us options to suit our very restrictive travel dates

January 22, 2026
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Reply from Hays Travel - Hamilton

Thank you so much for your kind words, always a pleasure. Warmest regard's Julie

Rated 5 out of 5 stars

We have been using Hays Travel in…

We have been using Hays Travel in Hamilton for a few years now and have always found the staff to be very helpful informative and friendly and have always found a suitable holiday at a good price.At our most recent visit we were looked after by Bethany who was very friendly and professional making the booking process easy and pleasant.
Thanks from Jim and Tricia.

January 20, 2026
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Reply from Hays Travel - Hamilton

Thank you so much for your kind words ~ Bethany

Rated 5 out of 5 stars

Always a pleasure to book my holiday in…

Always a pleasure to book my holiday in the Hamilton shop. Staff are always there to help you and do a fantastic job.

January 15, 2026
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Reply from Hays Travel - Hamilton

Thank you! It is always a pleasure to have you in store ~ Bethany

Rated 5 out of 5 stars

Fantastic Travel Agents

We always like to book with Hays whether for a holiday or ordering currency Staff are always friendly and helpful On this occasion we booked through Amanda who has helped us before we were very thankful for all her help and advice and fantastic customer service

January 13, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind feedback.

Rated 5 out of 5 stars

Amanda was very helpful and listened to…

Amanda was very helpful and listened to everything I was looking for .
She was very experienced in her job ,
Nothing like as a bother ,she clearly loves her job and it showed an asset to Hays travel
I will definitely be looking to book another holiday and I did ask her what days she worked .

January 10, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you so much that means a lot to me Amanda

Rated 5 out of 5 stars

Had excellent service from Bethany in…

Had excellent service from Bethany in the Hamilton branch. She kept me up to date with prices and was friendly throughout. Only downfall was that unable to pay with Visa credit card as the system did not recognise this card. This delayed payment for 24 hours during which time the prices went up. Customers should be able to pay with any card of their choice.

January 7, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you Liz! ~ Bethany

Rated 4 out of 5 stars

The service we received was very good

The service we received was very good. The young lady helping us was clearly new but did everything she could to find us the flights we were looking for, meet our requests and always asked for help when she needed to check something.

January 6, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you Amanda

Rated 5 out of 5 stars

Happy Holiday Customer

Everything was handled beautifully. We explained what we were looking for and Elaine had it sorted in no time

January 1, 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind feedback. Warmest regard's Elaine

Rated 5 out of 5 stars

Simply the best

I love using Hays Travel in Hamilton as they treat you like a member of the family.
They all know who you are, where you have been and where you are going and full of helpful personal advice on where you are going to help you enjoy your holiday to the full.

December 29, 2025
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you We love seeing you in here , You are like family amanda

Rated 4 out of 5 stars

Holiday

Good service

November 29, 2025
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind feedback, warmest regard's Amanda

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