Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise. Having dealt with Kelly, Mark and Joy (th... See more
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We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of... See more
Company replied
Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online pre... See more
Company replied
We met Mark at Hanley Offices and he was very helpful in giving us options because we wanted a cheap flight and he managed to find one for us within minutes and when we booked for your tickets it was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 - 2a Fountain Square, ST1 1LG, Hanley, United Kingdom
- 01782692752
4.9
Excellent
692 reviews
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Booked with you a long time
Booked with you a long time
Never had any problems always good service x
March 8, 2026
Reply from Hays Travel - Hanley
We appreciate your continued trust and are happy to hear that you've consistently had good experiences with our service. Many thanks, Mark & the team.
The first time we have used Hayes our…
2The first time we have used Hayes our experience was brilliant. As an old couple with limited computer knowledge and use. The young lady was brilliant and took us through the booking of our holiday and travel insurance. We will definitely be back for our next holiday!!
March 12, 2026
Reply from Hays Travel - Hanley
We are so happy to hear that you had a brilliant experience with us. We appreciate your kind words and look forward to helping you book your next holiday! Many thanks, Mark & the team.
Review of Hays Travel
I have used Hays Travel several times now ,and on each occasion found the staff very efficient, helpful and friendly ,( with special thanks to Joy ).
February 27, 2026
Reply from Hays Travel - Hanley
Hi Pauline, thank you for your kind words and again thank you for booking with us again we rally do appreciate it, thanks Mark and the team.
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team.
No probs booking very good company…
No probs booking very good company friendly and quick ive booked another holiday ! 😄👍 & only been back a week
February 20, 2026
Reply from Hays Travel - Hanley
Hi Danni, we appreciate your lovely comments and again we would like to say thank you for booking with us, thanks Mark and the team.
Could you send me information on the…
Could you send me information on the hotel and the room please Barcela margarita thank you
February 27, 2026
Reply from Hays Travel - Hanley
Hi Christine, we have sent you across the confirmation showing the room type, and again thank you for booking with us, thanks Mark and the team.
We met Mark at Hanley Offices and he…
We met Mark at Hanley Offices and he was very helpful in giving us options because we wanted a cheap flight and he managed to find one for us within minutes and when we booked for your tickets it was done is less than 10 minutes which was excellent. Keep up the good work especially when we were offered extra services. This is what we want when travelling. Thanks a lot to Hays Travelers Hanley for a well-done job
February 26, 2026
Reply from Hays Travel - Hanley
We appreciate you taking the time to share your positive experience. We are happy to hear that our team was able to find a flight that met your needs quickly and efficiently. We're glad you enjoyed your experience and thank you for your feedback. Many thanks, Mark & the team.
Staff very helpful and polite I’ve…
Staff very helpful and polite I’ve booked my holiday and travel insurance with them for October thank you
February 12, 2026
Reply from Hays Travel - Hanley
We appreciate you taking the time to leave us your kind feedback. We're so happy we could help you book your holiday and travel insurance! Many thanks, Mark & the team.
Friendly service pleasent surroundings
Friendly service pleasent surroundings. Very knowledgeable .Not feeling pressurised into anything we didn't want . Had a lovely experience with the staff
at The Hanley branch of Hayes travel.
February 12, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us, we appreciate you sharing your experience at our Hanley branch. We're happy to hear that our team provided a friendly, helpful, and no-pressure environment. Thank you! Many thanks, Mark & the team.
Hays, number one Travel agent.
We had a great experience in Hays Travel because the staff treat you with respect and make you feel special. They explain everything in detail and give you loads of options regarding all of your holiday needs. They don't rush you or put pressure on you which is rare these days. Hays are my goto Travel agent every time.
February 21, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us, we're happy to hear that you had a great experience with us! It's wonderful to know our team made you feel special by explaining everything in detail and providing various options without pressure. Thank you for your kind words! Many thanks, Mark & the team.
Genuine time and care spent finding us…
Genuine time and care spent finding us our perfect holiday.
February 15, 2026
Reply from Hays Travel - Hanley
Hi Steven, thank you for your review and again thank you for booking with us, thanks Mark and the team.
Very understanding took the time to…
Very understanding took the time to listen to us.
February 22, 2026
Reply from Hays Travel - Hanley
Hi David, would just like to say thank you again for booking with us, thanks Mark and the team.
Milan
Friendly, helpful.service. Not rushed into making a decision, Aidan was willing to listen to our needs and searched for the best hotel.
February 19, 2026
Reply from Hays Travel - Hanley
Hi Nigel, thank you for your comments towards Aidan and again thank you for booking with us, thanks Mark and the team.
Very helpful and understanding staff.
February 17, 2026
Reply from Hays Travel - Hanley
Hi Tim, lovely to see you and again thank you for booking with us, thanks Mark and the team.
Happy to oblige.
Accommodated our wishes,and requests regarding our requirements,stuck to our brief and was able to quickly provide us with what we wanted.
February 11, 2026
Reply from Hays Travel - Hanley
Thank you Elaine for your lovely review and again thanks for booking with us, regards Mark and the team.
Asked Mark to sort out a 5 day break in…
Asked Mark to sort out a 5 day break in a specific Benidorm Hotel at short notice.
Flights, specified hotel all booked within minutes.
Excellent service.
January 30, 2026
Reply from Hays Travel - Hanley
Hi Glenys, thanks for your lovely review and again thank you for booking with us, thanks Mark and the team.
Helpful and friendly staff
Helpful and friendly staff. Good recommendations regarding holidays available and staff very efficient.
February 9, 2026
Reply from Hays Travel - Hanley
Hi Ian, thank you for taking the time in completing our review, we appreciate the feedback and again thank you for booking with us, thanks Mark and the team.
Everything was good
February 6, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team.
Brilliant service and good product…
Brilliant service and good product knowledge from Kelly😊
February 12, 2026
Reply from Hays Travel - Hanley
Hi Douglas, thank you for lovely comment towards Kelly and again I would like to say thank you for booking with us, regards Mark and the team.
1st cruise
Joy did a wonderful job it's our 1st cruise she explained everything to us what to expect found us a brilliant delux room couldn't have asked for more
February 11, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely review. We are so glad you had a positive experience booking your first cruise with Joy. Many thanks, Mark & the team.
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