Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise. Having dealt with Kelly, Mark and Joy (th... See more
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See what reviewers are saying
We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of... See more
Company replied
Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online pre... See more
Company replied
We met Mark at Hanley Offices and he was very helpful in giving us options because we wanted a cheap flight and he managed to find one for us within minutes and when we booked for your tickets it was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 - 2a Fountain Square, ST1 1LG, Hanley, United Kingdom
- 01782692752
4.9
Excellent
692 reviews
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Booking is easy
As always, booked a cruise with Hays Travel over the phone as unable to get to Hanley on the day,,,received our paperwork the same day,,very easy process..Thank you Hays Travel.
February 9, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave a lovely positive review. Many thanks, Mark & the team.
5 star the staff very relaxed ,happy and helpful it makes it nice experience keep it up Hays travel
From entering the door to going out the staff made us feel relaxed what a nice experience well done again
February 1, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely positive review. Have a wonderful holiday! Many thanks, Mark & the team.
Reply from Hays Travel - Hanley
Hi Chris, thanks for your feedback and again thank you for booking with us, from Mark and the team.
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team.
Great Personal Support and Guidance
Very knowledgeable guidance and support in providing options to enabel us to select a holiday
January 28, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us. It is great to hear of your positive experience. We hope you will have a wonderful holiday. Many thanks, Mark & the team.
From when we walked & met the advisor…
From when we walked & met the advisor he was very helpful would recommend Hays travel to my family
February 4, 2026
Reply from Hays Travel - Hanley
Thank you for coming to book with us and taking the time to leave a lovely positive review. Many thanks, Mark & the team.
We booked a cruise again with Hays Travel
We booked a cruise last year with Hays Travel for the first time, having previously always booked on-line. We were so impressed with the consultant who was friendly, efficient and made everything so simple, that we have again this year gone back to him (and we were price matched to a deal I had first researched on the internet - which made things even better).
January 28, 2026
Reply from Hays Travel - Hanley
Thank you for coming back to us to book again, and taking the time to leave a positive review. Many thanks, Mark & the team.
Good service.
You get good advice. Nice friendly staff who treat you well. I ve booked five holidays with them so far, and thats where i will go for my next one.
January 20, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us again, and taking the time to leave a lovely positive review. Many thanks, Mark & the team.
Summer holiday 2026
Brilliant experience again from Kelly, very knowledgeable and accommodating, always my go to lady for booking my hols, thank you
February 3, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave such lovely feedback for Kelly. Many thanks, Mark & the team
Very helpful and friendly staff,
Very helpful and friendly staff,
Explained all aspects of our forthcoming cruise
January 28, 2026
Reply from Hays Travel - Hanley
Thank you for booking your cruise with us and taking the time to leave a lovely positive review. Many thanks, Mark & the team
Very pleased 😄
Mark was very helpful and explained the process in detail. I have recommended my family to use Mark for the next holiday.
Thank you.
January 30, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely positive review. Many thanks, Mark & the team
Reply from Hays Travel - Hanley
Hi Sarra, thank you so much for your review and again thank you for booking with us, thanks Mark and the team
Brilliant
The lady who helped me was very understanding and did a brilliant job thank you Jody.
January 29, 2026
Reply from Hays Travel - Hanley
Hi Frank, thank you for your lovely comments towards Jody and again thank you for booking with us, thanks Mark and the team.
Very helpful and patient - informative and knowledgeable - Kelly was excellent
Very helpful and patient
January 28, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely positive review. Many thanks, Mark & the team.
Brilliant service friendly and very…
Brilliant service friendly and very professional
January 28, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team
So so so so easy to communicate with
So so so so easy to communicate with. Emailed the Hanley branch and Jody replied very quickly. What followed was an easy exchange of simple yet very informative choices and options and within a day a great break (hopefully!) at a great price.
January 17, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave such a lovely positive review. I am sure you will have an amazing break! Many thanks, Mark & the team
Very friendly staff hayden found us…
Very friendly staff hayden found us a superb alinclusive holiday superb flight times and very close airport
January 21, 2026
Reply from Hays Travel - Hanley
Hi Edmund, It was an absolute pleasure helping you get that perfect holiday all booked! I hope you have the best time! Thanks, Aidan :)
Lovely lady contacted me back straight…
Lovely lady contacted me back straight away really put our mind at ease
January 20, 2026
Reply from Hays Travel - Hanley
Thank you for calling to book with us we wish you a lovely holiday
Outstanding customer service
Kelly was so helpful in exploring and explaining the possible choices available based on what I was looking for. It was such good service she provided me and making sure it was absolutely the right choice for me. . She made everything so easy for me. Her service was outstanding from beginning to end.
January 17, 2026
Reply from Hays Travel - Hanley
Hi Mary, Thank you so much for your lovely words towards Kelly it was so nice to hear, and again thank you for booking with us, thanks Mark and the team.
I was helped by Jody at Hays Travel in…
I was helped by Jody at Hays Travel in Hanley. She was very patient, polite and helpful. My queries were answered with lots of knowledge.
January 15, 2026
Reply from Hays Travel - Hanley
Hi Cynthia thank you for your lovely review towards Jody and again thank you for booking with us, thanks Mark and the team.
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