Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise. Having dealt with Kelly, Mark and Joy (th... See more
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We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of... See more
Company replied
Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online pre... See more
Company replied
We met Mark at Hanley Offices and he was very helpful in giving us options because we wanted a cheap flight and he managed to find one for us within minutes and when we booked for your tickets it was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 - 2a Fountain Square, ST1 1LG, Hanley, United Kingdom
- 01782692752
4.9
Excellent
692 reviews
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Always book with Hays Kerry did again…
Always book with Hays Kerry did again give us a Cracking deal on both holidays we booked yesterday She's never any different always polite and we have the Banter with her
January 14, 2026
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave a positive review. Many thanks, Mark & the team.
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team.
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave a positive review. Many thanks, Mark & the team.
Exceptional
Always had exceptional service from this Company past and present. Staff very approachable professional knowledgeable and friendly.
Good experience with follow up phone calls or emails,if required.
January 6, 2026
Reply from Hays Travel - Hanley
Hi Sue, thank you for your lovely review, and it has always been our pleasure in helping you to book your holidays, so again thank you for booking with us, thanks Mark and the team.
very good got us a good the deal justdon’t…
very good got us a good deal just don’t like all the extras now you have to pay ie plane seats room extras but overall very satisfying
January 5, 2026
Reply from Hays Travel - Hanley
Hi Mr Flynn thank you for taking the time in sending us your review and again thank you for booking with us, thanks Mark and the team.
Excellent with my booking very helpful
Excellent. Thank you very helpful quick. And called me back .
January 5, 2026
Reply from Hays Travel - Hanley
Hi Rita, Thank you for your review and again thank you booking with us, you have a great holiday to look forward too and at a great price too, thanks Mark and the team :)
The gentleman who served me was very…
The gentleman who served me was very pleasant and helpful
January 4, 2026
Reply from Hays Travel - Hanley
Hi Moira, thank you so much for your lovely review and again thank you for booking with us, thanks Mark and the team.
Excellent service
Excellent service. Friendly helpful staff. Sorted our holiday within minutes and helped us to set up the app on our phone to make things easier.
December 30, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave such a lovely positive review!
Have a wonderful holiday! Many thanks, Mark & the team.
Excellent service
They listened to our requirements and found exactly what we wanted. They always keep you informed of any changes etc. They are experienced, very helpful and professional.
December 28, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely positive review. Many thanks, Mark & the team.
Went into the Hanley shop mark very…
Went into the Hanley shop mark very helpful found what we wanted we are very pleased with the service we have booked there before a d will do so again excellent
December 19, 2025
Reply from Hays Travel - Hanley
Hi Linda, thank you so much for taking the time in completing a review for us, you have an amazing cruise to look forward too, and again thank you for booking with us again, Merry Christmas from all of us at Hays travel Hanley.
First class service from a first class…
First class service from a first class team.
My travel advisor was “Jody” and she sorted out all my flight & accommodation requirements in a professional manner. It was a delight to enter the Hays Travel agents and my requests were dealt with in such a smooth and delightful manner. She provided me with the options that matched my criteria and I was extremely happy with my final selection.
I would highly recommend the Hays Travel agents in Hanley for the expertise and customer service.
December 10, 2025
Reply from Hays Travel - Hanley
Thank you so much for booking with us and taking the time to leave such a lovely, positive review. Your feedback means a lot to us. Have a wonderful holiday! Many thanks, Mark & the team.
Great service
Great service , patience and at the same price I could get on line but with the confidence that I was shopping locally. Thank you Aidan
November 22, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave such a lovely positive review!
Have a wonderful holiday! Many thanks, Mark & the team.
A great experience with Hays Hanley
The friendly welcome, advice on holiday bookings, payments and always looking for the best option. They all have such good destination knowledge so the information is always up to date.
November 12, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us and leaving a lovely positive review. Have a wonderful holiday! Many thanks, Mark & the team.
Greeted with a smile nothing to much…
Greeted with a smile nothing to much trouble very professional staff
November 18, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave such a lovely positive review!
Have a wonderful holiday! Many thanks, Mark & the team.
Very helpful to find what we wanted joy…brill
Very helpful to find what we wanted joy did everything tofind the perfect cruise
November 9, 2025
Reply from Hays Travel - Hanley
Thank you Kelvin for the lovely review and for coming back to store to book with us. We look forward to booking you more holidays.
Always a great service
Always a great service, staff in the Hanley branch are friendly, always feel welcome, loves deal deal
November 7, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us again and leaving a lovely review! Many thanks, Mark & the team
Excellent as always
Excellent service, very friendly staff and very knowledgeable and helpful
October 27, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team.
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a positive review. Many thanks, Mark & the team.
The experience was very good Joy the…
The experience was very good Joy the advisor was very helpful and pleasant.
October 23, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely review. Have a wonderful holiday! Many thanks, Mark & the team.
Excellent company
Friendly staff, no messing with difficult questions everything we asked for, we got the answers lovely company.
October 28, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely review. Have a wonderful holiday! Many thanks, Mark & the team.
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