I have booked my holidays through Hannah Prosser at Hays Travel for years and have always received brilliant service . I know I have nothing to worry about when I book and just look forward to my holi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would highly recommend Hannah Prosser. We booked our first cruise with Hannah and she was extremely knowledgeable and guided us with what we needed to book. Hannah took plenty of time to talk through... See more
Company replied
Amazing service!! Always use Hannah for my holidays. She always gets me great deals and provides loads of information. Can’t fault her and wouldn’t go anywhere else.
Company replied
Hannah is simply brilliant at what she does! Booking a family holiday for May 2027 to celebrate my Dad’s 80th Birthday was so straight forward. Hannah took all our specific holiday criteria such as r... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Hannah Prosser, CF63, Barry, United Kingdom
- 1446334026
4.9
Excellent
345 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another brilliant customer experience. Highly recommended
Many thanks Hannah for making another Cunard cruise booking for us in your usual friendly, helpful, professional and patient manner. We got there in the end 😀
Another brilliant customer experience with Hannah and Hays Travel. Our one stop shop …..
Highly recommended
May 29, 2026
Reply from Hays Travel - Hannah Prosser
Thank you both for entrusting me again with another beautiful cruise!
Hannah helped us to find a solution and…
Hannah helped us to find a solution and alternative holiday, when, due to unforeseen circumstances we weren't able to go on our original holiday. A great and professional service. Thank you
May 16, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for another kind review....I'm glad I could help find a suitable alternative.
Hannah was very helpful and made the…
Hannah was very helpful and made the booking so easy.
Very quick on sending all details through and finding me the beat deal.
May 16, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for booking with me and leaving a 5 star review! Being self employed....every booking, recommendation and review make a huge difference to my small business.
The Travel Agent highly recommended
Very helpful in finding the best deals for the forthcoming holidays. Hannah is a very good consultant in every aspect of her job, from organizing a suitable hotel, best flight times, assisted travel and comfortable seats.
May 8, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for booking another trip with me. Getting the finer details just right, is important and can make all the difference in your holiday.
Great advice & info from Hannah
May 7, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for booking a great trip with me! Now just for Wales to win the rugby!
I would highly recommend Hannah…
I have booked multiple worldwide and local wonderful trips with Hannah.
Hannah is very knowledgeable and informative.
I would highly recommend 👌
May 13, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for another great holiday booking! Certainly another bucket list itinerary that people often dream of!
Hannah was amazing
Hannah was amazing, Understood the brief and got me exactly what i wanted- great price too
May 9, 2026
Reply from Hays Travel - Hannah Prosser
Thanks for the 5 star review! Always great to get a good deal!
Another great bargain and friendly service
Another great bargain and friendly, knowledgeable interaction with Hannah Prosser @ Hays Travel…. I wouldn’t book with anyone else.
April 30, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for trusting me again with a fab trip!
Friendly service and was able to answer…
Friendly service and was able to answer my endless questions quickly and efficiently
April 30, 2026
Reply from Hays Travel - Hannah Prosser
Always best to aske questions and gather the info before committing - thanks for booking with me!
Excellent customer experience
Always an excellent experience when dealing with Hannah Prosser
Would recommend her to anyone
April 21, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for booking with me again!
Always a pleasure booking with hannah
Always a pleasure booking with hannah, nothing is ever too much. Will Always recommen anyone to book thier holidays with her
April 17, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for booking another great trip with me!
Excellent Service
Hannah was so helpfull with my booking.i am not so go online with emails etc.But Hannah helped me and we got holiday booked.so much better than booking myself
April 10, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for booking such a special trip with me!
Reply from Hays Travel - Hannah Prosser
Thank you for booking such a special, once in a lifetime holiday with me!
Reply from Hays Travel - Hannah Prosser
Thank you for booking another trip with me x
Hannah was professional and helpful
Hannah was professional and helpful.
Would recommend 💯
February 24, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for leaving a 5* review!
Reply from Hays Travel - Hannah Prosser
Thank you for leaving a 5* review!
Hannah was very helpful and efficient…
Hannah was very helpful and efficient in booking our holiday i cant speak highly enough of her, would definately use her services again
February 10, 2026
Reply from Hays Travel - Hannah Prosser
Thank you for booking such a great itinerary and cruise with me!
Very helpful so easy to talk an ask…
Very helpful so easy to talk an ask questions,nothing was to much trouble. Absolutely stress free.
February 14, 2026
Reply from Hays Travel - Hannah Prosser
Thank you! As a personal travel consultant, I pride myself on my customer service
Reply from Hays Travel - Hannah Prosser
Thank you for booking! As a personal travel consultant, I'm here every step of the way!
Reply from Hays Travel - Hannah Prosser
Thank you for a 5 star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.