Hannah was amazing. It has taken me a while to get this holiday booked due to changes in our preferences, But Hannah stuck with me and kept changing her searches to suit our group. She found us a grea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hannah was first class taking calls late yesterday evening and putting our minds at rest that we had found the perfect holiday and we were delighted that she went into every detail possible . wonde... See more
I have booked my holidays through Hannah Prosser at Hays Travel for years and have always received brilliant service . I know I have nothing to worry about when I book and just look forward to my holi... See more
Company replied
Would highly recommend Hannah Prosser. We booked our first cruise with Hannah and she was extremely knowledgeable and guided us with what we needed to book. Hannah took plenty of time to talk through... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Hannah Prosser, CF63, Barry, United Kingdom
- 1446334026
4.9
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Last minute to Kefalonia
We booked a last minute holiday with Hannah. She refined our options, with flying from Cardiff a must. Hannah made the whole process straightforward for us, with her recommended resort and accommodation first class.
July 26, 2025
Reply from Hays Travel - Hannah Prosser
Thank you so much for the 5* review. I'm glad to have made the process easy for you.
Fantastic service
Hannah was extremely helpful and knowledgeable and was able to secure us great rooms and a package for our wedding in Cyprus. She explained things thoroughly and made the whole booking process so easy! We will most definitely be using Hannah in the future and would recommend her to others!
October 31, 2025
Reply from Hays Travel - Hannah Prosser
Congratulations again and Thank you so much for entrusting me with such a special occasion! It's always exciting to play a small part in a special day. I'm sure all your wedding guests and you both will enjoy the countdown now!
⸻ ⭐️⭐️⭐️⭐️⭐️ Fantastic Service!
We’ve just booked our family holiday with Hannah, and the service has been amazing. Nothing was too much trouble, and every question was answered quickly and helpfully. They made the whole process easy and stress-free.
Highly recommend — we’ll definitely book with them again
October 24, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for a great review! Countdown now begins for your fabulous family holiday!
Reply from Hays Travel - Hannah Prosser
Thank you! I appreciate the 5 stars!
Hannah is always very professional
Hannah is always very professional, very thorough and very patient.
Fantastic to deal with.
October 17, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for booking another lovely family holiday with me!
Hannah my rep was as always amazing in…
Hannah my rep was as always amazing in finding exactly what I was looking for
October 17, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for booking another great deal with me!
Fantastic
Fantastic! The best TA, the best advice, the best smooth sailing when booking a holiday. Can't recommend enough x
October 8, 2025
Reply from Hays Travel - Hannah Prosser
Thank you!
Review
Hannah was very helpful with requests for our booking, give us numerous options/alternatives to fit our needs. Would definitely recommend
October 8, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for the 5* review!
Hannah always goes above and beyond
Hannah always goes above and beyond. Always a pleasant experience. Look forward to booking our next adventure with her soon.
October 8, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for the 5* review!
One to one contact with Hannah.
One to one contact with Hannah.
Hannah has huge knowledge of the holiday industry and for me i know that she would give her honest opinion.
She would treat my holiday as if she was booking it for herself.
Honesty , the best policy.
September 30, 2025
Reply from Hays Travel - Hannah Prosser
Thank you so much for taking the time to leave such a lovely and kind review!
Canary Island holidays …
Hannah was really helpful and couldn’t do enough for us . It’s our third time now booking with her and will continue to book for many more years to come hopefully god willing has the saying goes 🤣✈️😎☀️
September 24, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for booking another lovely holiday with me.
Another perfect Holiday
⭐️⭐️⭐️⭐️⭐️
We’ve just come back from another amazing holiday, all thanks to Hannah Prosser at Hays Travel Barry. We’ve been booking with Hannah for years and wouldn’t go anywhere else. She’s so patient, really gets what we’re looking for, and always manages to put together the perfect trip. Nothing is ever too much trouble and she honestly makes the whole process stress-free. Thanks again, Hannah – you’re a star!
September 21, 2025
Unprompted review
Reply from Hays Travel - Hannah Prosser
Thank you so much for another fabulous review. I'm so glad you enjoyed it...for such a special occasion too!
Pleasant and helpful service.
Pleasant and helpful service. Nothing is too much for her to do.
September 4, 2025
Reply from Hays Travel - Hannah Prosser
Thank you again for booking with me and leaving another kind review!
Very knowledgeable and made the process…
Very knowledgeable and made the process very easy
September 5, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for booking Disney with me!
Reply from Hays Travel - Hannah Prosser
Thanks for booking another great family holiday with me!
Hannah excellent/professional/ fast/…
Hannah excellent/professional/ fast/ amazing....
Thankyou for a perfect holiday
August 16, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for a great review!
Cruise booking ease😄
Hannah was very helpful sorting a cruise for my partner and myself, the process was easy and very quick. I wouldn’t hesitate to use her again.
August 22, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for booking such a great cruise offer with me!
Youth Rugby Tour Booking
Hannah was extremely efficient and informative at every stage of a difficult booking - it would have been extremely difficult to do myself, and more expensive.
August 22, 2025
Reply from Hays Travel - Hannah Prosser
Thank you for booking the rugby tour with me! I'm sure it will be a great trip for everyone involved.
Always a pleasure dealing with Hannah. Very helpful and knowledgeable.
Found me a really good deal !
August 5, 2025
Reply from Hays Travel - Hannah Prosser
Thank you again for booking with me, Always a great feeling to find a bargain!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.