A massive thank you to Daz and all the team at Grange Hayes Travel, Hartlepool Market. ❤️ We wouldn’t book our holidays anywhere else! Daz is always so professional, friendly and attentive, and genu... See more
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Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison... See more
Company replied
Kirsty makes the experience of booking a pleasure.She is patient knowledgable and happy to change anything about your holiday to suit your needs.Always keeps you updated and makes sure you are happy w... See more
As always the best service. Kirsty is so efficient and knowledgeable. Hays Travel are very lucky to have her. I always recommend to family and friends.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
190 Middleton Grange, TS24 7RR, Hartlepool, United Kingdom
- 01429707279
4.9
Excellent
1K reviews
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Excellent customer care
Julie listened to the needs of us 4 older ladies and met our needs efficiently, courteously and with patience.
August 10, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review it is much appreciated. Hope you have a lovely time. Thanks, Julie
Impromptu booking.
Darren was very helpful in finding my husband and I a holiday that was within our budget. He also booked our car parking at this visit. A freindly and professional service throughout. Thankyou!
August 3, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with the comments.
Staff very helpful and patient while…
Staff very helpful and patient while choosing which hotel would be best for me. Also gave me many price options. I think the young woman who helped was called grace she was very helpful and gave information about the city and what sights to see.
August 7, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hello Hannah, thank you so much for this review it is much appreciated. Hope you have a lovely time. Thanks, Maddison
Booking at Hartlepool
The service we received in your Hartlepool branch was second to none. Darren was very helpful and knowledgeable and couldn't have done any more to make the booking experience better.
August 4, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with the comments. We're glad we could assist you in arranging your trip.
Had to wait a while to be seen as both…
Had to wait a while to be seen as both agents were on the phone
July 28, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, apologies that you had to wait. Glad we could assist you in arranging your trip.
Excellent service from Darren
We went in to see what was available for our next holiday and we found exactly what we wanted. Big thanks to Darren for all his help once again
August 2, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with the comments.
Great staff helpfull Norway knowledgeable just…
Great staff helpfull knowledgeable just great
August 3, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review David, it is much appreciated. Thanks, Maddison
5 star service
5 star of kirsty as always wouldn't book with anyone else.
Knows what we want listens and is so professional
August 4, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be very pleased with the comments.
Great service as always
Great service as always, very helpful and always happy to help. Service with a smile and wouldn't book with anyone else
August 3, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review Mark, it is much appreciated. Thanks, Maddison
Agent Fay was very helpful and found my…
Agent Fay was very helpful and found my solo destination.
August 1, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was very helpful in finding your solo destination.
Kind Regards
Hays Travel Hartlepool
Booking a holiday
The communication and attention to detail were outstanding from Alison, our consultant from the Hartlepool branch,throughout the entire process. Nothing felt rushed throughout the booking process and we left feeling happy in our choice of holiday.
August 2, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Jacqueline,
Thank you for your wonderful feedback! We are so pleased to hear that our consultant provided outstanding communication and attention to detail, and that you felt happy with your holiday choice.
Kind Regards
Hays Travel Hartlepool
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review it is much appreciated. Thanks, Julie
Very friendly i got the perfect holiday…
Very friendly i got the perfect holiday within my budget
July 25, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks very much for this review, hope your looking forward to your holiday. Thanks, Kirsty
Personal experience,much preferred it…
Personal experience,much preferred it to booking online which we usually do .very helpful and informative.we will definitely do it in the future.enjoyed the face to face experience.
August 1, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review it is much appreciated. Thanks, Julie
Great booking experience Julie has been…
Great booking experience Julie has been fantastic and nothing has been too much trouble for making amendments to our booking
July 30, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback. I look forward to assisting you again in the future Thanks Julie
We got everything we wanted as always…
We got everything we wanted as always looked after by lovely pleasant staff
July 24, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Kathleen,
Thank you for your lovely review. We are so pleased to hear that our staff looked after you so well.
Kind Regards
Hays Travel Hartlepool
My husband and I always use Hays travel…
My husband and I always use Hays travel in Hartlepool. The staff are always informative and friendly.
This time we wanted to book two rooms for a family of five. We needed to keep the costs down and the lady assistant worked hard to find us the cheapest deal.
Well done Hays.
July 22, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely review it is very much appreciated. Thanks Julie.
Very friendly staff
Very friendly staff, always go above and beyond to help get you the holiday you want, very pleasant atmosphere.
July 26, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be very pleased with the comments.
Kirsty was very good and helped us…
Kirsty was very good and helped us with booking. She is a credit to you.
July 25, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be very pleased with the comments.
Staff was very good and helpful made it…
Staff was very good and helpful made it easy and was very patient as we had to phone friend for second room
July 25, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback. I look forward to assisting you again in the future Thanks Julie
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