A massive thank you to Daz and all the team at Grange Hayes Travel, Hartlepool Market. ❤️ We wouldn’t book our holidays anywhere else! Daz is always so professional, friendly and attentive, and genu... See more
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Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison... See more
Company replied
Kirsty makes the experience of booking a pleasure.She is patient knowledgable and happy to change anything about your holiday to suit your needs.Always keeps you updated and makes sure you are happy w... See more
As always the best service. Kirsty is so efficient and knowledgeable. Hays Travel are very lucky to have her. I always recommend to family and friends.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
190 Middleton Grange, TS24 7RR, Hartlepool, United Kingdom
- 01429707279
4.9
Excellent
1K reviews
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Come and feel wanted lovely staff
The staff was very helpful could not have asked for more a lovely lady who helped us thank you much appreciated c
July 23, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your wonderful feedback it is very much appreciated. Thanks Abi.
Excellent Service
The travel agent, Julie, was patient and understanding, answering all of our questions and taking us through each stage. Very professional and a credit to your company.
July 23, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely comments. I look forward to assisting you again in the future Thanks Julie
Booking with Hayes travel is so easy !
Booking with Hayes travel is so easy ! We have always booked with Julie ,she always phones us back ,arranges everything for us and is so professional but caring !
July 23, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely comments. I look forward to assisting you again. Thanks Julie
Reply from Hays Travel - Hartlepool Middleton Grange
Mr Z Yasser,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such helpful and respectful service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
I found great help in choosing my…
I found great help in choosing my holiday she was very helpful
Helping me choose
But when I downloaded the hays app it didn't find my holiday?
Will try again later
July 22, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review it is much appreciated. Thanks, Julie
Always very helpful and friendly staff
July 18, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be very pleased with the comments.
All members of staff were polite…
All members of staff were polite helpful and knowledgeable x
July 18, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your comments, we're so pleased with your feedback.
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be so pleased with the comments.
Lovely friendly helpful staff
July 15, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hello Clare thank you very much for this review, it is much appreciated. Thanks, Darren
As with last year great cruise Alison and the team…
As with last year Alison and the team provided a great service and ensured we had a great holiday experience. Can’t thank them enough for the great attention to detail they provided , going the extra mile to ensure things went well. We will be back !
February 5, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hello thank you very much for this review it is much appreciated. Thanks, Alison
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks very much for this review, hope your looking forward to your holiday. Thanks, Kirsty
Very friendly and patient while we…
Very friendly and patient while we selected a last minute booking. Thank you Maddison at Hartlepool branch.
July 2, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review Debra, it is much appreciated. Thanks, Maddison
Very helpfull finding us a cruise
July 8, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review it is much appreciated. Thanks, Julie
Caribbean Cruise
Alison was great -helping us book our Caribbean cruise-nothing was a problem despite all the little things we wanted just right
July 5, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks so much for the lovely revie, hope you are looking forward to your cruise . Alison
Reply from Hays Travel - Hartlepool Middleton Grange
Hello Victoria, thank you very much for this review, its much appreciated. Thanks, Maddison
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback it is very much appreciated. Thanks Abi
First class
The guy who booked our holiday was very friendly Gareth I think his name was. Met our needs for everything we asked for. All in all was a good experience
June 24, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, we're so pleased we could assist you in arranging your holiday.
Walked in shop got seen within…
Walked in shop got seen within 30seconds very polite sorted my holiday out talked to me all the way through my booking
What more can you ask for 5 star
June 25, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hello thank you very much for this review, it is much appreciated. Hope you have a lovely time. Thanks, Kirsty
holiday
the staff who helped us find and pick holiday very polite and helpful and freindly
June 19, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review, it is much appreciated. Thanks, Maddison
The staff were really helpful found the…
The staff were really helpful found the holiday I wanted and help me put it on my phone and they gave me the paperwork which I always like to have. I don’t think I could’ve done it as quickly as she did it and I am very grateful to her
June 27, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hello Lesley, thank you very much for this review, it's much appreciated. Thanks, Maddison
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