A massive thank you to Daz and all the team at Grange Hayes Travel, Hartlepool Market. ❤️ We wouldn’t book our holidays anywhere else! Daz is always so professional, friendly and attentive, and genu... See more
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See what reviewers are saying
Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison... See more
Company replied
Kirsty makes the experience of booking a pleasure.She is patient knowledgable and happy to change anything about your holiday to suit your needs.Always keeps you updated and makes sure you are happy w... See more
As always the best service. Kirsty is so efficient and knowledgeable. Hays Travel are very lucky to have her. I always recommend to family and friends.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
190 Middleton Grange, TS24 7RR, Hartlepool, United Kingdom
- 01429707279
4.9
Excellent
1K reviews
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Helpful from start to finish
From entering to leaving,everything was explained. The assistant was Darren,and he was very knowledgeable about what we were wanting to go on holiday. We were unsure about going to Zante ,with what is going on at the moment.He reassured us that we would be fine.
March 14, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with the comments.
Fantastic service from start to finish
Once again we received fantastic service from all staff in Hays travel Hartlepool.
From the minute we started looking for a holiday to completion the help and support we were given was second to none and will definitely be using this company again for our next holiday.
March 13, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for the fab review . Hope you are looking forward to your hols . Kirsty :)
Travel Agent was very Polite with a…
Travel Agent was very Polite with a good personality
March 7, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be so pleased with the comments.
Great knowledgeable service.
The lady who helped us was attentive to our needs and we were able to book our coach break to Paris without any hassle.
March 5, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for the lovely feedback, its very much appreciated. Thanks Fay :-)
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for the great review again . Kirsty x
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you so much for this feedback, it is very much appreciated. Thanks Tilly :)
I always book my holidays with hays travel hartlepool
I always book my holidays with hays travel they have a first class team in hays hartlepool branch always get me the best deals possible for the holidays I pick a special thankyou to maddison she has now booked me 3 holidays in last year she is very friendly and professional and she always takes her time to find you a holiday that suites me with a lovely smile thanks again for booking my cruise hays travel
March 1, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review it is much appreciated. Many Thanks, Maddison
Very helpful and lovely people
March 7, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback. We look forward to assisting you again in the future Thanks julie
Efficient friendly service
February 28, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be so pleased with the comments.
Excellent service
Excellent service - friendly, attentive and patient as we went through each stage of the booking.
February 26, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review Simon, it is much appreciated. Many Thanks, Maddison
Booking a cruise
Alison was very helpful and patient. Booking was a tricky process and she managed it well. We always book with her.
March 4, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for taking the time to write a review. I am glad we got your cruises sorted and you do not have to change cabins for your back to back cruise :-)
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for taking the time to write a review. I am pleased you are happy with my service :-)
Great service
I contacted Hays at Hartlepool fir a quote on a cruise I was looking at, I told them what it was I wanted and they said they would have a look for me, and email me with the quote.
The quote was exactly what I wanted so we booked. All this was done without visiting the shop. Excellent service.
February 26, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your Lovely Feedback its very much appreciated, Thanks Fay
The lady that served me didn't know…
The lady that served me didn't know that the travel company had extended their special offers,I had to advise them of the fact. Apart from that every thing was done efficiently.
February 22, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi, thank you for the feedback. It was great to speak to you and to hear you were happy with the service you received . Kirsty
The guy who worked with us was very…
The guy who worked with us was very friendly and knowledgeable Great experience
February 20, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be so pleased with the comments.
What a lovely lady thank you for all…
What a lovely lady thank you for all your help booked two lovely holidays really listened to what we were looking for thank you so much x
February 28, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for the lovely review it was my pleasure to book them for you . Kirsty
Kirsty is amazing so patient and…
Kirsty is amazing so patient and getting the very best prices. She is a credit to Hays.
February 27, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks so much for the lovely review, it will be a fantastic holiday . Kirsty
Tilly helped us emmencly especially…
Tilly helped us emmencly especially when I had the wrong dates and changed them quickly and swiftly for us
February 24, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you so much for this lovely feedback, it is very much appreciated. Thanks Tilly :)
Anniversary holiday planning
Excellent friendly service from the minute you walk through the door. Special praise for Darren who help us through the process and answered all of our question, he took the time to fully understand what we were actually looking getting from our holiday, this allowed him to guide us on our choices to get the perfect anniversary holiday.
Thanks to whole of the Hartlepool team
February 24, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren & the team will be so pleased with your comments and we're glad we could assist you in arranging your special trip.
Always book through Hays travel in…
Always book through Hays travel in Hartlepool, always excellent service and fay couldn't have been more helpful.
February 24, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback its very much appreciated. Thanks Fay
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