Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... See more
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Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... See more
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Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... See more
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I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it! Next day I received four options with... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1K reviews
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Millie sorted out all our needs efficiently
We knew where we wanted to go and at what time, so Millie booked our holidays exactly as we wanted. She will also make sure about the disabled transfer and request the room we want. She advised us not to cancel another holiday just yet, wait and see until the full balance is nearer as we could use the deposit on something for next year.
February 18, 2026
Reply from Hays Travel - Hastings
Mrs Jenny Smith,
We're happy to hear that the booking process met your needs, including the arrangements for disabled transfers and room requests. We appreciate your positive feedback regarding the advice you received about your other holiday. Thank you!
hastings, Hays Travel
Great service, Competitive Pricing and Helpful Advice
We now choose to book through, Sue, if possible, at Hays Travel in Hastings. So helpful, knowledgeable and are able to keep price competitive.
Thank you.
February 23, 2026
Reply from Hays Travel - Hastings
Mrs Angela House,
We appreciate you choosing to book with us and for your kind words. We're happy to hear that our team is helpful, knowledgeable and competitive. Thank you!
hastings, Hays Travel
We have used Hay’s for all our holidays…
We have used Hay’s for all our holidays since moving to Hastings. Every time the service has been excellent, they always go the extra mile to ensure all our requirements are met and always exceeded. A special thanks to Sue at the Hastings shop who always makes sure we are completely satisfied. Wouldn’t book through anyone else.
February 17, 2026
Reply from Hays Travel - Hastings
We appreciate you taking the time to leave us such a complimentary review. We're happy to hear that our team consistently exceeds your expectations and ensures your satisfaction.
Hastings, Hays Travel
Easy and efficient booking
Sue made booking our cruise very straightforward. She handled everything efficiently and was consistently friendly throughout the process. A reliable and easy experience from start to finish
February 23, 2026
Reply from Hays Travel - Hastings
Tony Lee,
We appreciate you sharing your experience. We're happy to hear that booking your cruise was straightforward and efficient, and that you found the process easy and reliable.
hastings, Hays Travel
Reply from Hays Travel - Hastings
Andy Mould,
We're so glad to hear you felt respected and listened to. Thank you for your positive feedback; it means a lot to us!
hastings, Hays Travel
Reply from Hays Travel - Hastings
Les,
We appreciate your feedback and are so glad to hear that you found our service helpful, understanding, and knowledgeable.
hastings, Hays Travel
Hastings branch
We booked our holiday in your Hastings branch. I could not fault the wonderful Sarah for helping us plan and book our dream wedding to America! She was helpful, accommodating and extremely knowledgeable. Sarah made this process so easy and enjoyable. Thank you Sarah!!!!
February 12, 2026
Reply from Hays Travel - Hastings
Roxanne,
We are so happy we could help you plan and book your dream wedding! It's great to hear that you found our team member helpful and knowledgeable. Thank you for sharing your positive experience with us.
hastings, Hays Travel
No need to book an appointment
No need to book an appointment, friendly Knowledgeable staff.
February 8, 2026
Reply from Hays Travel - Hastings
antony,
We appreciate you sharing your experience with us. We are so happy to hear that you found our staff friendly and knowledgeable, and that you did not need to book.
hastings, Hays Travel
Reply from Hays Travel - Hastings
Claire,
We appreciate you sharing your experience in our new store. We are so glad our team was helpful and friendly during your visit.
hastings, Hays Travel
Always great experience
Always great experience, lovely staff Always pleasent and professional, nothing is never to much fir the wonderful staff.
February 17, 2026
Reply from Hays Travel - Hastings
Mr Goring,
We appreciate your kind words! We are so happy to hear that you consistently have a great experience with our pleasant and professional staff.
hastings, Hays Travel
Very easy to book I had no idea where I…
Very easy to book I had no idea where I could go just had dates that I could be away. Happy to see all the alternatives and made a decision, paid and now look forward to getting a break. Thank you Hays.
February 17, 2026
Reply from Hays Travel - Hastings
Kevin Beale,
We're delighted booking was easy and that you're looking forward to your break. It's great we could show you alternatives and help you decide. Thank you for your review!
hastings, Hays Travel
Excellent service,
February 16, 2026
Reply from Hays Travel - Hastings
Thank you for your great review! Sarah
A lovely young lady called Katy looked…
A lovely young lady called Katy looked after us. Got us a fantastic deal. We have always booked our own holidays, but from now on we will be going to Hays. Thank you Katy for our fantastic holiday
February 15, 2026
Reply from Hays Travel - Hastings
Tracey Cole,
We're so happy to hear that you received a fantastic deal and had such a positive experience. Thank you for booking with us, and we look forward to helping you again!
hastings, Hays Travel
Explained great and gave us options we…
Explained great and gave us options we didn’t think of , very happy with service
February 13, 2026
Reply from Hays Travel - Hastings
We appreciate your review and are so happy we could provide options for you that you had not considered. Thank you for booking with us!
Hays Travel
Sue was very kind and understanding…
Sue was very kind and understanding helping me book my first ‘solo’ trip.
February 12, 2026
Reply from Hays Travel - Hastings
Thank you for your lovely review! Sue :)
I have been booking my holidays with…
I have been booking my holidays with hays travel Hastings for years. I wouldn’t go anywhere else. All my holidays are booked with Sarah and she is simple wonderful. Her knowledge and experience is second to none, and will always help us choose beautiful destinations whilst staying within budget. I highly recommend hays Hastings to anyone.
February 3, 2026
Reply from Hays Travel - Hastings
Thank you for your kind review! We truly appreciate your support and look forward to seeing you again. Sarah :)
Good experience …
Unfortunately I cannot remember the ladies name who dealt with us. She was very polite, knowledgeable and patient. Very good experience with our first time of using Hayes. Would definitely recommend this office.
February 10, 2026
Reply from Hays Travel - Hastings
Thank you for your lovely review! Michelle
Very helpful and efficient in sorting…
Very helpful and efficient in sorting out our holiday
February 10, 2026
Reply from Hays Travel - Hastings
Thank you for the great review.
Ann in the Hastings branch makes you feel so special and does everything she can to ensure that you get the holiday that you want.
Ann I the Hastings branch
February 1, 2026
Reply from Hays Travel - Hastings
Thanks so much for such a lovely 5* review. Anne :)
Hays Travel
Thank you to Millie in the Hastings…
Thank you to Millie in the Hastings branch. She was friendly and so very helpful. Excellent customer service. Thank you Millie!
February 3, 2026
Reply from Hays Travel - Hastings
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found Millie so friendly and helpful.
Hays Travel
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