Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... See more
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Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... See more
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Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... See more
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I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it! Next day I received four options with... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1K reviews
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Great agent!
Your agent was knowledgeable, friendly & exceptionally helpful. Flights all booked in super quick time!
March 19, 2026
Reply from Hays Travel - Hastings
We appreciate you sharing your kind words. We are so happy we could assist you and book your flights quickly!
Hastings, Hays Travel
Sue and Emma were very helpful and it…
Sue and Emma were very helpful and it was reassuring to have their help as I booked my first ever cruise for myself and my 98 year old mother.
March 18, 2026
Reply from Hays Travel - Hastings
Jane,
We're happy that the assistance we provided gave you reassurance while booking your first cruise for yourself and your mother. Thank you for your review.
hastings, Hays Travel
First time using Hayes Travel
The lady we saw was very helpfull and knowledgeable,and sorted the holiday we wanted ,in good time .would recomend .
March 15, 2026
Reply from Hays Travel - Hastings
Audrey Morrison,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that our team member was helpful and knowledgeable and met your needs.
hastings, Hays Travel
Went above and beyond our expectations
We went into our Hays branch told them where and what we wanted and they came up with with three options, in the end they found us the perfect option which we booked then and there, Our Travel advisor Anne went above and beyond and took care of all the details meticulously and checked with the operator all details over the phone it was well worth the Time and effort that Anne put in many thanks.
March 15, 2026
Reply from Hays Travel - Hastings
We appreciate you taking the time to share your experience. We are so glad we could find the perfect option for your trip and that our advisor was so helpful in ensuring all the details were taken care of.
Anne, Hays Travel
Millie
Millie was very helpful and friendly, put me at ease as i'm travelling alone for the first time.
March 14, 2026
Reply from Hays Travel - Hastings
We're happy to hear that our team member was helpful and friendly and made you feel comfortable booking your first solo trip. Thank you!
Hastings, Hays Travel
Excellent customer service
I emailed for help finding a holiday and I received a response the following day with options. Within 1 weeks my holiday had been booked. Absolutely amazing customer service by Sue. This is why I always book my holidays with you.
March 13, 2026
Reply from Hays Travel - Hastings
We're happy to hear that you received amazing customer service and that your holiday was booked quickly. Thank you for booking your holidays with us.
Hastings. Hays Travel
Always book with Hayes
Always book with Hayes. Friendly staff and helpful with any advice you need.
March 12, 2026
Reply from Hays Travel - Hastings
Sandra Cunningham,
We're happy to hear that our friendly staff was helpful and provided excellent advice. Thank you for booking with us and for your kind words!
hastings, Hays Travel
The Assistant went the extra mile and…
The Assistant went the extra mile and called the hotel for some local information.
March 7, 2026
Reply from Hays Travel - Hastings
Susan,
We're happy to hear that our assistant was helpful in getting local information for you from the hotel. Thank you for your positive feedback.
hastings, Hays Travel
Sara had time and patience and was very…
Sue had time and patience and was very helpful in all we asked
March 8, 2026
Reply from Hays Travel - Hastings
Stephen Lockwood tunbridge wel,
We appreciate your kind words. We are so happy to hear that our team could assist you with such patience and care.
hastings, Hays Travel
Sarah did amazing rescheduling our trip…
Sarah did amazing rescheduling our trip again after our flight by emirates was cancelled , she listened to our concerns and made us feel so at ease and now looking forward to our trip
March 7, 2026
Reply from Hays Travel - Hastings
Mr Robin Campbell,
We appreciate your lovely review! We are so pleased we could assist with rescheduling your trip and ease your concerns. We hope you have a wonderful time.
hastings, Hays Travel
Reply from Hays Travel - Hastings
Ann Hooley,
We appreciate you taking the time to leave us such a fantastic review; we are so happy to hear about your positive experience.
hastings, Hays Travel
Christmas coach hol
Sue at Hastings Bbranch was very helpful She spent a long time trying to find what I wanted So I would give full marks to Hastings Branch
March 4, 2026
Reply from Hays Travel - Hastings
customerJean Neish,
We appreciate you taking the time to share your positive experience. We're so happy to hear that our team was helpful and dedicated to finding what you needed.
hastings, Hays Travel
Such amazing customer service and…
Such amazing customer service and knowledge. Great to know staff were searching for the best possible deal for me.
March 3, 2026
Reply from Hays Travel - Hastings
Anda,
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that you received great customer service and found our team knowledgeable.
hastings, Hays Travel
Due to the Middle East problem
Due to the Middle East problem, we were unable to go on a preplanned holiday. We went to the Hays Hastings branch without much of a clue as to where we wanted to go to. There, we met Sue. She was very helpful, gave us ideas and options, and before we knew it, we're going on a last minute replacement holiday to a place we had always intended to go to some day.
March 3, 2026
Reply from Hays Travel - Hastings
Dave Wood,
We appreciate you sharing your experience. We're glad we could assist with your holiday plans amidst the unforeseen circumstances and that you are going to a place you have always wanted to visit.
hastings, Hays Travel
Reply from Hays Travel - Hastings
claire,
We appreciate you sharing your thoughts with us! We are so happy to hear that you found our team helpful, efficient and pleasant.
hastings, Hays Travel
Reply from Hays Travel - Hastings
Thank you for the great review
As always the staff are polite
As always the staff are polite, friendly, professional and VERY helpful.
February 28, 2026
Reply from Hays Travel - Hastings
We appreciate your kind words regarding our team's helpfulness, politeness, and professionalism. We are happy to hear that you had a positive experience!
Dedicated helpful staff
Dedicated helpful staff.
Sue helped us secure our cruise on her day off and she was very efficient.
February 28, 2026
Reply from Hays Travel - Hastings
We appreciate your kind words and are so happy we could help you secure your cruise. Thank you for booking with us.
As usual good friendly service with no…
As usual good friendly service with no pressure.
February 28, 2026
Reply from Hays Travel - Hastings
We appreciate you taking the time to leave us such a positive review, and we are so happy you enjoyed our friendly service.
quick and efficient service
February 25, 2026
Reply from Hays Travel - Hastings
Peter Rogers,
We appreciate you taking the time to share your experience, and we are so glad our service was quick and efficient for you.
hastings, Hays Travel
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