Hays Travel - Havant Reviews 

526
TrustScore 5 out of 5

4.9

11 Market Parade, PO9 1PY Havant, GB


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Rated 5 out of 5 stars

As always the girls are very helpful, friendly, and help you get the best deal. They offer help with follow up information such as flights, check-ins etc. Many thanks to Emma for her help and explana... See more

Company replied

Rated 5 out of 5 stars

I wanted to go on a combined Gambia/Senegal holiday but no holiday company seemed to offer my specifications. Firstly Rebecca searched several options and, visiting Hays Travel shop, Emma then helped... See more

Company replied

Rated 5 out of 5 stars

Tierney who is a first year apprentice has arranged our dream holiday to Australia, Singapore and Thailand . She listened with patience to our wishes and helped put together our trip. We are so plea... See more

Company replied

Rated 5 out of 5 stars

From my first email inquiry to sitting in the office booking my trip, I was served by a young lady who listened to my questions, treated with kindness & respect, had every step explained thoroughly an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

526 reviews

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4.9

All reviews

(526)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

All the staff in Hays Travel Havant…

All the staff in Hays Travel Havant are friendly and very helpful they help you find the best deal for your holiday and help with your Traval plans.

January 30, 2025
Hays Travel - Havant logo

Reply from Hays Travel - Havant

Good afternoon Diana,

Thank you for taking the time to leave feedback regarding your experience with Hays Travel. I am pleased we were able to help you plan and book your river cruise. We hope you have a wonderful time!

Kind regards,
Georgia - Branch Manager

Rated 5 out of 5 stars

We booked our dream weekend break

We had a lovely Lady called Emma, She answered all questions about our trip, Lodge and travel, She was ever so polite towards my very excited children too

January 30, 2025
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Reply from Hays Travel - Havant

Good afternoon Stephen,

Many thanks for your feedback regarding your booking experience with Emma. I am pleased she was able to help you book your trip.

Kind regards,
Georgia - Branch Manager

Rated 5 out of 5 stars

Georgia

Georgia literally went above and beyond to book our holiday..not only did she call around to get us the best deals, she showed us photos of our hotels. I would always recommend Hays travel, the booking experience is part of the holiday..this exceeded our expectations.

February 2, 2025
Hays Travel - Havant logo

Reply from Hays Travel - Havant

Hi Helen,

Thank you so much for leaving feedback regarding your booking experience. It was a pleasure to help you get your holiday booked and I look forward to seeing you again soon.

Kind regards,
Georgia - Branch Manager

Rated 5 out of 5 stars

Very professional and highly…

Very professional and highly knowledgable staff helped us navigate our short city break and provide us with the ideal holiday

January 13, 2025
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Reply from Hays Travel - Havant

Hi David, thank you so much for taking the time to leave feedback regarding your booking experience with Emma. We look forward to seeing you again in the near future. - Georgia

Rated 5 out of 5 stars

Arranged a customised trip to America & Canada

Arranged for a customised trip to America & Canada with care. Dealt with all our concerns efficiently and in a timely manner.
I have used the Havant Branch of Hayes Travel many times over the years, and always found the staff efficient, friendly & helpful, going over and above to ensure our travel has been enjoyable and stress free.

January 14, 2025
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Reply from Hays Travel - Havant

Hi Alison, we hope you love your holiday! We are so excited to hear how it goes! - Gypsie

Rated 5 out of 5 stars

Booking a Leger Coach Holiday for next Christmas

As always a very good experience, all booked no problems, all questions answered and booked through phone and online, have the paperwork, plus exchanged money through their money exchange bureau. Good team always ask how previous holiday went and any problems.

January 11, 2025
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Reply from Hays Travel - Havant

Thank you so much for your feedback.

Rated 5 out of 5 stars

Holiday booking

We use Hays to book our holidays they always go the extra mile, this time we dealt with Poppy who was very helpful and very polite as are all the girls,we will use them again.

January 9, 2025
Hays Travel - Havant logo

Reply from Hays Travel - Havant

Hi Paul, Thank you for your review! We hope you have the best time and we look forward to booking you again! - Tierney

Rated 5 out of 5 stars

Very reassuring and helpful

Very reassuring and helpful, professionally and very happy with the service recieved.

November 22, 2024
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Reply from Hays Travel - Havant

Thank you for leaving us such a lovely review, we hope you look forward to your cruise next year & we look forward to seeing you in branch again.

Rated 5 out of 5 stars

A helpful assistant who answered all…

A helpful assistant who answered all the questions we had.

November 28, 2024
Hays Travel - Havant logo

Reply from Hays Travel - Havant

Dear Valued customer,
Thank you for taking the time to leave Gypsie a review!

It was a pleasure for her to help you arrange your holiday and she looks forward to welcoming you back into branch again soon.

Kind Regards,
Bethany - Branch Manager

Rated 5 out of 5 stars

Easy to book latest holiday.

Lisa at Hays went out of her way to help with booking our latest holiday, the staff at Hays in Havant are friendly and always happy to help.

November 19, 2024
Hays Travel - Havant logo

Reply from Hays Travel - Havant

Dear Valued customer,
It's great to hear that Lisa was able to assist you with your booking. Thank you for taking the time to leave Lisa such kind words.
Kind Regards,
Bethany - Branch Manager

Rated 5 out of 5 stars

Staff always make us feel comfortable…

Staff always make us feel comfortable and that we are their priority. They help with finding the right holiday for us and help with booking assistance

November 17, 2024
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Reply from Hays Travel - Havant

Dear Valued customer,

Thank you for taking the time to leave Lisa a 5 star review. I am so pleased to hear she was able to find you your perfect holiday and we look forward to hearing all about it.

Kind Regards,
Bethany - Branch Manager

Rated 5 out of 5 stars

Staff aways helpful and friendly with…

Staff aways helpful and friendly with good advice and suggestions. Cruises booked:
May 2023, April 2024, August 2024. Definitely 5 star & 10 out of 10. Mike & Joann.

November 13, 2024
Hays Travel - Havant logo

Reply from Hays Travel - Havant

Dear Valued customer,

Thank you for leaving Gypsie such kind feedback.
I am so pleased to hear she was able to assist you and we look forward to hearing all about your cruise!

Kind Regard's,
Bethany - Branch Manager

Rated 5 out of 5 stars

Cruise booking

Polly knows her stuff and is always helpful

November 13, 2024
Hays Travel - Havant logo

Reply from Hays Travel - Havant

Hi Kerry,

Thank you for leaving Polly such a lovely review, she always enjoys helping you plan your holidays. We look forward to helping you plan many more.


Many thanks

Emma

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