As always the girls are very helpful, friendly, and help you get the best deal. They offer help with follow up information such as flights, check-ins etc. Many thanks to Emma for her help and explana... See more
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I wanted to go on a combined Gambia/Senegal holiday but no holiday company seemed to offer my specifications. Firstly Rebecca searched several options and, visiting Hays Travel shop, Emma then helped... See more
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Polite staff. Listened to my requirements. Answered questions around my booking. Didn't push me into finalising the booking. Over all I was very happy with my instore experience.
Company replied
From my first email inquiry to sitting in the office booking my trip, I was served by a young lady who listened to my questions, treated with kindness & respect, had every step explained thoroughly an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Parade, PO9 1PY, Havant, United Kingdom
- 023 9247 0722
4.9
Excellent
524 reviews
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Friendly & helpful staff who were very…
Friendly & helpful staff who were very patient with us
May 6, 2026
Reply from Hays Travel - Havant
Hi Cora,
Thank you so much for your kind review and we are glad you found our staff friendly and helpful.
Kind regards,
Megan
Lisa at hays travel at Havant is great…
Lisa at hays travel at Havant is great she understands what we are looking for and does everything she can to achieve it at a good price , have always book with hays and aways will no problems she makes everything so easy.thanks Lisa
May 3, 2026
Reply from Hays Travel - Havant
Hi Mr Lintott,
Thank you so much for your kind review and we are so happy you found Lisa's service great. We look forward to welcoming you back in store soon.
Kind regrads,
Megan
Megan is just a legend!
Megan is just a legend!
Thank you Megan, you've been amazing to us. The team at Hays are great also, our kids were running riot in the store yesterday and they were all great with them. Would highly recommend coming into this branch!
May 3, 2026
Reply from Hays Travel - Havant
Hi Ryan
Thank you so much for your kind feedback and it was a pleasure serving your family and I am glad we have found you your perfect holiday and cannot wait to find you more.
Kind regards,
Megan
CustHolidaysomer service agent was lovely…
Customer service agent was lovely sorted everything out
May 1, 2026
Reply from Hays Travel - Havant
Hi Jan,
Thank you so much for your kind feedback and we are happy everything was sorted out for you.
Kind regards,
Megan
Brilliant team sorted out travel…
Brilliant team sorted out travel requirements very quickly and with ease
April 30, 2026
Reply from Hays Travel - Havant
Hi Mr Summerfield,
I am so glad you found us helpful. Thank you for your positive feedback.
Kind regards,
Megan
Reply from Hays Travel - Havant
Hi Mr Pyle,
I am so glad you found us helpful. Thank you for your positive feedback.
Kind regrads,
Megan
The staff are friendly and so helpful…
The staff are friendly and so helpful we love going there for their advice
April 23, 2026
Reply from Hays Travel - Havant
Hi Gary,
I am so glad you found us friendly and helpful and are happy to help with any customer needs. Thank you for your positive feedback.
Kind regards,
Megan
Thank you to Lilly May for sorting our…
Thank you to Lilly May for sorting our first cruise for our 25th wedding anniversary and to the staff that were in the shop when I paid the deposit everyone was so helpful very much appreciated.
April 23, 2026
Reply from Hays Travel - Havant
Hi Trudy,
I am so glad you found Lilly May helpful and we cannot wait to find you your next holiday. We hope you have a great time on your first cruise. Thank you for your positive feedback.
Kind regards,
Megan
Reply from Hays Travel - Havant
Hi Carole,
I am so glad you found us friendly and pleasant, we are happy we could help. Thank you for your positive feedback.
Kind regards,
Megan
Lisa was very helpful & sorted a…
Lisa was very helpful & sorted a holiday for us in a fast & efficient way to our satisfaction
April 8, 2026
Reply from Hays Travel - Havant
Good afternoon Richard,
I am glad Lisa was helpful and you received great service. Thank you for your kind feedback.
Kind regrads,
Megan
Really friendly staff and very helpful…
Really friendly staff and very helpful on fulfilling my request, they happily booked my family holiday and would use them again and recommend to others
April 5, 2026
Reply from Hays Travel - Havant
Good afternoon Kayleigh,
I am so glad you found us friendly and helpful and cannot wait to find you your next holiday. Thank you for your positive feedback.
Kind regards,
Megan
Hays travel agent spreading false information.
We went into Hays travel in Havant this morning, as we have been sorting a holiday with an independent travel agent who has been helpful, we had a separate issue with a single person booking that we are trying to sort, the travel agent at Hays travel has called the travel agent and supposedly been rude to the independent travel agent when we left the store, which they have then messaged us to say they are disappointed with our negative feedback given and the unprofessional attitude of the store, which we never said anything negative. I am extremely disappointed that the hays travel agent has passed on this false feedback to another independent travel agent. Hays should not be trusted, clearly, as they pass on false information regarding private conversations with customers. The travel agent at Hays didn’t seem to know what she was talking about and wasn’t very confident in what she was saying which didn’t fill us with much hope, booking a holiday is suppose to be exciting and fulfilling but this is not how we felt with Hays Travel. Will not be going back.
April 4, 2026
Unprompted review
Reply from Hays Travel - Havant
Good morning Amber,
We appreciate you sharing your experience. We're sorry to hear about the issues you encountered, particularly the alleged unprofessional communication. We take your comments very seriously and will look into the concerns raised about the service you received. We value all feedback as we continuously work to improve our service.
Kind regards
Hays Travel Havant
Staff were very helpful and considering…
Staff were very helpful and considering we didn’t really know what we wanted they showed time and effort in looking for what we really wanted
March 29, 2026
Reply from Hays Travel - Havant
Good afternoon Michael,
I am glad you found us helpful and we took the time to find your perfect holiday. Thank you for your positive feedback.
Kind regards,
Megan
I have had excellent advice and being…
I have had excellent advice and being kept up to date on how the booking is going and what the holiday is going to cost me
This is the second Australian holiday I have booked with Hays the first was most enjoyable experience
March 20, 2026
Reply from Hays Travel - Havant
Good afternoon Patricia,
I am happy to hear you received excellent service and enjoyed your experience with booking with us. Thank you for the positive feedback.
Kind regards,
Megan
Quick and very easy friendly…
Quick and very easy friendly professional knowledgeable service with a smile 😃 Thank you
March 27, 2026
Reply from Hays Travel - Havant
Good afternoon Jenny,
We're happy to hear that you found our service quick, easy, friendly, professional and knowledgeable. Thank you for your positive feedback!
Kind regards,
Georgia - Assistant Manager
Reply from Hays Travel - Havant
Dear Coleen,
Thank you for taking the time to leave feedback regarding your booking experience. We hope you are looking forward to your cruise in 2027.
Best wishes,
Georgia - Assistant Manager
Reply from Hays Travel - Havant
Dear Hayley,
We are so happy to hear that you had such a great experience. Thank you for your positive feedback.
Megan-Travel Consultant
Excellent service once again
Excellent service once again, lots of good advice, made booking a holiday so much easier. Thank you.
March 12, 2026
Reply from Hays Travel - Havant
Thank you for your kind review. Happy we made booking easy for you.
Good experience
I dealt with Emma. She was very helpful, came up with good suggestions and I am now looking forward to my trip. I have dealt with Havant Hays many times and wouldn't dream of going anywhere abroad without their help
March 6, 2026
Reply from Hays Travel - Havant
Good morning Jennifer,
We appreciate your continued trust in us for your travel needs. We are so glad that our suggestions were helpful, and we hope you enjoy your upcoming trip.
Best wishes,
Georgia - Assistant Manager
Lisa is an asset
Lisa as always in the Havant shop is a wealth of knowledge and experience
March 6, 2026
Reply from Hays Travel - Havant
Good afternoon Mrs Huntley,
We appreciate your kind words! We are so happy to hear that our Havant shop consistently provides knowledgeable and experienced service for you.
Best wishes,
Georgia - Assistant Manager
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