I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... See more
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A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... See more
Company replied
Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
Company replied
Male was as always very helpful.. very good quick service.. we get good advice according to our requirements.. Manager Jane and all the staffs are very helpful being local you get very person... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
661 reviews
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I have been guide and and friendly
January 29, 2026
Reply from Hays Travel - Haywards Heath
We appreciate you sharing that you felt guided and found our team friendly. Thank you for your positive feedback; it means a lot to us,
Thank you,
Hays Travel Team.
Suggesting various options and advice…
Suggesting various options and advice regarding air travel to Canada. Booking hotel at Heathrow and giving options for travel to airport.
A very stressfree experience.
January 18, 2026
Reply from Hays Travel - Haywards Heath
Hello,
Thank you for your kind feedback , I am pleased I was able to help you
Kind regards
Mel
Reply from Hays Travel - Haywards Heath
Susan Thorogood,
Thank you for your kind feedback , I am pleased I was able to help you
Kind regards
Jane
They are always very helpful
January 29, 2026
Reply from Hays Travel - Haywards Heath
GILLIAN FRANCES SMYTH,
We appreciate you taking the time to leave us such a wonderful review! It is great to hear that our team is always helpful.
Kind regards
Eloise
Hays Travel
Very professional service
Very professional service. Mel found us a great holiday meeting our requirements
January 28, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your wonderful review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Reply from Hays Travel - Haywards Heath
Thank you for your wonderful review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
As always superb service by Mel
As always superb service by Mel. Examined all options and settled on the best.
January 27, 2026
Reply from Hays Travel - Haywards Heath
We appreciate you taking the time to share your positive experience and we are so glad you enjoyed your visit! Looking forward to helping you again.
Kind regards, Mel
Pleasant and very helpful staff.
January 17, 2026
Reply from Hays Travel - Haywards Heath
We appreciate you taking the time to share your positive experience and we are so glad you enjoyed your visit! Looking forward to helping you again.
Kind regards, Eloise
Mel is our goto
Mel is our goto. She is quick to respond, always open to us changing our minds and patient when we don't respond immediately! It's always easy which is why we keep on going back!
January 22, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your wonderful review! I’m glad I could make your experience a pleasant one. Looking forward to helping you again.
Kind regards, Mel
Excellent service guaranteed
I received excellent service, as always, when booking a weekend break.
January 20, 2026
Reply from Hays Travel - Haywards Heath
Hello
Thank you for your lovely feedback , I am pleased I was able to help and get your holiday booked for you , kind regards Jane
Excellent service supplied by Hays…
Excellent service supplied by Hays Travel in booking our Holiday. Mel made it so easy and it was a real pleasure dealing with her. We now look forward to enjoying the Holiday
January 17, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your wonderful review! I’m glad I could make your experience a pleasant one. Looking forward to helping you again.
Kind regards, Mel
Great service
Great service, we had a trainee Zaraha but she was fab. With a bit of input from her colleagues she was great
January 17, 2026
Reply from Hays Travel - Haywards Heath
Thank you for your wonderful review! I’m glad I could make your experience a pleasant one. Looking forward to helping you again.
Kind regards, Zahra 🙂
Very happy with the service very…
Very happy with the service very friendly and helpful cannot fault anything and will go back again when booking another holiday
January 16, 2026
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mia
Knowledgeable and helpful
Knowledgeable and helpful, the staff found their way through the maze of on-line offerings to find us just the holiday we wanted. Excellent.
January 6, 2026
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Jane
Great experience, lovely staff.
The Travel agent staff in the Haywards Heath store were very welcoming and friendly. The agent that booked our holiday was very competent, friendly and polite. She engaged in conversation with us ensuring our holiday was booked exactly as we had planned. All our queries and requests were dealt with professionally and efficiently. We visited the store quite late in the afternoon but this was not a problem as the agent did not rush to get a booking completed. She took time to understand and supply just what we wanted and advised us about passports, insurance and currency. I would definitely use this Hays store again. I only gave 4 stars as we have not finished being in contact with the agent but I am confident when everything is complete 5 stars should be awarded.
January 14, 2026
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mel
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mia
Hays Travel in Haywards Heath the best!
We always use Hays Travel in Haywards Heath to book our holidays!
They always go above and beyond to help you find your destination and dream holiday!
The girls have followed our little boy growing up from 4yrs now 12yrs!
Jane the manager and her girls are so kind and thoughtful with professionalism.
Thank you for all you do.
January 9, 2026
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mel
Great service
I have had nothing but a great experience with Hays Travel. They are professional, experienced, friendly and helpful. Especially Jane goes the extra mile.
January 7, 2026
Reply from Hays Travel - Haywards Heath
Hello
Thank you for your lovely feedback , I am pleased I was able to help you ,kind regards Jane
Helpful and Quick
Mel was very helpful and quickly got us details of the appropriate holiday for us. We then had chance to mull it over without any pressure and were able to book it the following day
January 8, 2026
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mel
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mel
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