We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
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Spent a lot of time sorting out and booking a holiday with Jessica, who was an absolute star. Extremely helpful and couldn't do enough to make sure all the holiday questions were covered. An absolut... See more
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This was my daughters and mine second visit asked for Mollie as she was so patient on our previous visit. Mollie again was so patient and professional we never felt rushed even though we did take a... See more
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Having found I was going to be home for Easter, but wanting to be in Gran Canaria, I knew where to go. At Hays, I often deal with Nici as she know what I want almost without asking. She confirmed by h... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
923 reviews
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Reply from Hays Travel - Hedge End
Thank you for your 5 star review, always a pleasure to get you booked. Thanks Natalie
Great Service.
Already chosen hotel and company. Information passed to Stephanie. Called me back within ten minutes and went ahead and booked. Couldn’t have been easier.
June 27, 2026
Reply from Hays Travel - Hedge End
Thank you for your 5 star review, it is always a pleasure to get you booked. Not long to wait now. Regards Stephanie
Easy way to book a holiday
This is the second holiday we have booked with Hays travel hedge end , they don’t rush you they sort everything out for you so all you have to do is enjoy the holiday,the staff are all very friendly and as we are both disabled they arrange all the assistance you need at the airport and put requests to the hotel for you.it makes the whole process very easy, all thanks to Nicola😄
June 25, 2026
Reply from Hays Travel - Hedge End
Thank you for your lovely review, it is always a pleasure to book your holidays. Regards Nici
Flight was cancelled
Flight was cancelled, alternative was a two day waste. Have no rebooked
June 23, 2026
Reply from Hays Travel - Hedge End
Thank you for your feedback, we are extremely sorry that Aurigny cancelled your flight this was something beyond Hays Travels control but we are so glad we managed to get you re booked, Regards Stephanie
Brilliant experience …
Wonderful friendly and informative staff member, Natalie Goodall. Nothing was too much trouble for her .
June 24, 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review, Its great you have trips to look forward. I am happy to help with any queries you might have with your bookings. See you soon, Natalie
Leah found three hotels in Krakow that…
Leah found three hotels in Krakow that suited our needs. She was happy to run through them again before we selected one.
Leah was polite and efficient at all times.
June 23, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was a pleasure helping you get your Krakow trip all booked for you both!
Kind Regards, Leah :)
The efficiency of booking the cruise…
The efficiency of booking the cruise and the position of the cabin where we wanted it was great and the friendliness of the staff member - much appreciated. Once again well done Hayes !
June 18, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was an absolute pleasure helping you both get your cruise booked!
Kind Regards, Leah :)
As always Natalie at Hedge End made the…
As always Natalie at Hedge End made the process of booking our holiday effortless for us. We also had to rearrange a few things and again she did all the work. Nothing is ever too much trouble for any of the staff at the Hedge End branch
June 19, 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated ! I am so pleased you have another wonderful cruise to look forward to, speak to you soon, Natalie
Lovely helpful staff
June 19, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was a pleasure helping you with your booking!
Kind Regards, Leah :)
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated. I am please I was able to assist you and am happy to help with any queries you might have, see you soon, Natalie
Hays never disappoints and always…
Hays never disappoints and always manages to find me a deal. Left booking 3 holidays in one go two for next year and one for 2028! Thank you Molly to listening to us and finding us exactly what we where looking for
June 16, 2026
Reply from Hays Travel - Hedge End
Thank you for the 5 stars, it was a pleasure to get you booked and how exciting you have 3 holidays to look forward to. Thanks Mollie
Nothing was too much trouble for Mollie…
Nothing was too much trouble for Mollie at your Hedge End branch. All the staff there are friendly, helpful and professional. We are not always good with technical advancements but Mollie helped us with the cruising app. Have used your travel agent so many times and will continue to do so.
June 13, 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! It was a pleasure to book your next cruise, we are always happy to help.
Kind regards,
Mollie
Great service as ever
Great service as ever. Friendly, knowligable anc greag value. Thankyou Nicky
June 11, 2026
Reply from Hays Travel - Hedge End
Thanks for the kind comments, it was a pleasure as always to help book your holiday. Anything you need then let me know - Nici
Steph was very knowledgeable about all…
Steph was very knowledgeable about all the different cruise lines - but not pushy. Listened to our requirements any any queries we had
We are very happy with our choice of cruise and looking forward to it
June 9, 2026
Reply from Hays Travel - Hedge End
Thank you for your lovely review, it was a pleasure to get your 1st cruise booked for your anniversary. I am so excited for you. Regards Stephanie
Natalie saw to our booking
Natalie saw to our booking , very helpful as always , guided us through the myriad
Of options on the P&O website to get the room and holiday we wanted,
Many thanks for all your help and advice.
See you soon for the next cruise/ holiday.
June 9, 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated! I am sure you will have a lovely cruise and am happy to help with any queries you may have with it, see you soon, Natalie
Mollie was extremely informative and…
Mollie was extremely informative and helpful of the cruise we were looking at prior to booking .
We booked on line with ease and are delighted with our next adventure
June 4, 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! It was a pleasure to book your first Fred Olsen cruise, I'm sure you will have the best time.
Kind regards,
Mollie
I never disappointed at the out come…
I never disappointed at the out come when we book a holiday
June 2, 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review it is always a pleasure to get you booked. Thanks Steph
2person booking
It was a different transaction as I was booking at the same time as my friend who was in the cardif branch It went very well . Thanks Mollie
June 3, 2026
Reply from Hays Travel - Hedge End
Thank you for the 5-star review! I'm glad we managed to get you booked on a lovely cruise, I'm sure you will both have a great time.
Kind regards,
Mollie
Everything went well and smooth
Everything went well and smooth, no problems very helpful I was very impressed with the travel agent.
June 1, 2026
Reply from Hays Travel - Hedge End
Thank you so much for giving us a such a lovely review. Thank you for your booking. - Nici
Excellent customer service as always
May 31, 2026
Reply from Hays Travel - Hedge End
Thank you for 5 star review, always a pleasure to get you booked. Regards Leah
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