We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spent a lot of time sorting out and booking a holiday with Jessica, who was an absolute star. Extremely helpful and couldn't do enough to make sure all the holiday questions were covered. An absolut... See more
Company replied
This was my daughters and mine second visit asked for Mollie as she was so patient on our previous visit. Mollie again was so patient and professional we never felt rushed even though we did take a... See more
Company replied
Having found I was going to be home for Easter, but wanting to be in Gran Canaria, I knew where to go. At Hays, I often deal with Nici as she know what I want almost without asking. She confirmed by h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
923 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natalie was great & booked everything…
Natalie was great & booked everything for us, lots of useful information.
Got exactly the cruise we wanted
May 24, 2026
Reply from Hays Travel - Hedge End
Thankyou for your kind review, I will pass on your comments on to Natalie!
Kind Regards, Leah :)
Reply from Hays Travel - Hedge End
Thankyou for your kind review, it was a pleasure helping you get your flights booked!
Kind Regards, Leah :)
Reply from Hays Travel - Hedge End
Hi Gwenda,
Thank you for your 5-star review, we are always happy to help.
Kind Regards,
Hays Travel Hedge End
Natalie at Hedge End is brilliant.
May 16, 2026
Reply from Hays Travel - Hedge End
Thank you for giving us a 5* review, it means a lot to us. I will pass your comments onto Natalie
Have always dealt with Natalie
Have always dealt with Natalie. Always very helpful. Two bookings made on this same day.
May 15, 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, I am sure you will have a wonderful cruise, see you soon, Natalie
Leah at Hedge End branch was amazing…
Leah at Hedge End branch was amazing helping me get the best price for a week away I will definitely go back to Hayes 100% very happy
May 14, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, It was a pleasure helping you get this all booked up!
Kind Regards, Leah :)
Great service
Great service
I felt Nici listened to what I was looking for, she did a great job of researching the options and reporting back to me and talking through what would work
May 14, 2026
Reply from Hays Travel - Hedge End
Thank you so much for your kind review, it was an absolute pleasure to book your holiday for you. If you need anything else then you know where I am! - Kindest regards - Nici
We always get a very warm welcome in…
We always get a very warm welcome in Hays in Hedge End.
The team there are always happy and smiling. Helping you go through what you are asking for.
Thankyou very much.
May 6, 2026
Reply from Hays Travel - Hedge End
Hi Kathy,
Thank you so much for your lovely 5-star review, we are always happy to help.
Kind Regards,
Hays Travel Hedge End
60th birthday Cruise 2028
Wouldn't use anyone else. The ladies at Hays Hedge End are always on the ball and very efficient.
May 10, 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review, it was a pleasure to see you both and book this special holiday for you. - Kindest regards - Nici
So helpful
We visited Hedge End branch with no idea of what we wanted or where we wanted to go on holiday. We were met by Stephanie and she had the patience of a saint and managed to find us a great holiday, within budget for the dates we wanted. She really was brilliant. Thank you Stephanie
May 3, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your lovely comments on to Steph!
Kind Regards, Leah :)
Just made me at easy and took control…
Just made me at easy and took control and explained everything in easy terms thankyou
May 7, 2026
Reply from Hays Travel - Hedge End
Thank you for the kind comments! It was a pleasure to get your family cruise booked, I'm sure you will all have a lovely time.
Kind regards,
Mollie
Bethany was extremely helpful and…
Bethany was extremely helpful and booked our cruise efficiently and kindly helped us choose the cabin 👌
May 7, 2026
Reply from Hays Travel - Hedge End
Thankyou for your kind review, I will pass on your comments on to Steph!
Kind Regards, Leah :)
Mollie was especially helpful
Mollie was especially helpful, very well informed. Focused on our exact requirements. The booking process was smooth including airport parking, extension for room on last day. Mollie gave excellent service
May 5, 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! It was a pleasure to book your Crete holiday, I'm sure you will both have a great time.
Kind regards,
Mollie
Very efficient.
May 2, 2026
Reply from Hays Travel - Hedge End
Thankyou for your review, it was a pleasure helping you get your Australia trip all booked for you! :)
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your comments on to Natalie.
Kind Regards, Leah:)
Reply from Hays Travel - Hedge End
Thank you for your positive feedback. I am sure you will have a fabulous cruise. I am happy to help with queries you have with it. See you soon, Natalie
Mollie
We have now booked several holidays with Hays travel over the last 18 months , we always see Mollie, she is very helpful , explains everything in detail & is very knowledgeable. We will always go to Mollie in the future for our holidays
April 28, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your comments on to Mollie!
Kind Regards, Leah :)
all good again as usual
April 26, 2026
Reply from Hays Travel - Hedge End
Thank you for taking time to give us a 5* review and thank you for your continued support. I will pass this onto Natalie. - Nici
Molly was very friendly and helpful
Molly was very friendly and helpful. Helped me to make a choice for my holiday.
Very professional.
April 22, 2026
Reply from Hays Travel - Hedge End
Thank you so much for this lovely review, Mollie will be delighted with your feedback. - Warmest regards - Nici
Staff carried my flights details with…
Staff carried my flights details with their usual efficiency.
April 18, 2026
Reply from Hays Travel - Hedge End
Thank you for taking the time to give us a 4* review, it means a lot to us. - Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.