We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spent a lot of time sorting out and booking a holiday with Jessica, who was an absolute star. Extremely helpful and couldn't do enough to make sure all the holiday questions were covered. An absolut... See more
Company replied
This was my daughters and mine second visit asked for Mollie as she was so patient on our previous visit. Mollie again was so patient and professional we never felt rushed even though we did take a... See more
Company replied
Having found I was going to be home for Easter, but wanting to be in Gran Canaria, I knew where to go. At Hays, I often deal with Nici as she know what I want almost without asking. She confirmed by h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
923 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicci never ceases to amaze us
Nicci never ceases to amaze us. Always happy professional and makes the process so painless.
April 19, 2026
Reply from Hays Travel - Hedge End
Aww thanks so much for your super kind review! Just doing my job but glad it makes you happy. Thank you for booking with me once again. - Nici
Reply from Hays Travel - Hedge End
Thank you so much for the 5* review, this means a lot to us! Thank you - Nici
All the staff at Hedge End Hays Travel…
All the staff at Hedge End Hays Travel are great, a special thanks goes to Natalie for all her help in booking our holiday!
April 14, 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated. This is a fantastic trip and I am happy to help with any queries you may have with it. See you soon, Natalie
I spoke to Leah who was extremely…
I spoke to Leah who was extremely helpful. She sorted out my holiday efficiently in a pleasant manner. I was very happy with my experience with Hays Travel.
April 10, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your lovely comments, it was a pleasure helping you book your Australia flights!
Kind Regards, Leah :)
Patience of staff member
Patience of staff member. Didn't rush us happy to spend time finding the right holiday
April 5, 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback and for your booking, it is much appreciated. I am happy to help with any queries you may have with your holiday, see you soon, Natalie
Leah was very patient and gave us good…
Leah was very patient and gave us good info to help us with the right choice for all 4 of us
April 10, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was a pleasure helping you all book your Fred Olsen cruise!
Kind Regards, Leah :)
Nicola was extremely helpful in every…
Nicola was extremely helpful in every aspect of the booking process .
April 7, 2026
Reply from Hays Travel - Hedge End
Thanks so much for your kind review, it was an absolute pleasure to book your cruise for you. It was so nice yo see you and let me know if I can help with anything else. - Warmest regards - Nici
Fabulous and helpful experience 😀Highly…
Fabulous and helpful experience 😀Highly recommend for great deals.
April 7, 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! It was a pleasure to book your Prague trip, i'm sure you will have an amazing time.
Kind regards,
Mollie
I would always book with Steph
I would always book with Steph. She always finds us the best holidays and makes finding and booking a holiday so easy.
April 3, 2026
Reply from Hays Travel - Hedge End
Always a pleasure to get you booked, thank you again for your booking. You will have the best time. Thanks Steph
A pleasant and satisfying visit
Our agent was able to identify what sort of cruises we were looking for and presented us with clear options in a very efficient manner and with our interests very much in mind.
March 31, 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review. I was so pleased to be able to help you out with your cruises. I am happy to help you with any queries you might have. - Kindest regards - Nici
Your staff are very patent and…
Your staff are very patent and understanding while i was deciding where to go
March 19, 2026
Reply from Hays Travel - Hedge End
Thank you for the 5 star review! As always, it is a pleasure to help book your next adventure.
Kind regards,
Mollie
Made enquiries about a city break that…
Made enquiries about a city break that Hays advertised on their Facebook page and I was helped with several different options and a multitude of queries. I wasn't pressured to book anything which is important to me.
March 13, 2026
Reply from Hays Travel - Hedge End
Hi Louise,
Thank you for your 5 star review. I am so glad we could get your city break booked for you. We are always happy to help!
Kind Regards,
Jess
Confident
I have always used hays travel and have always found them professional, helpful and friendly
March 21, 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! I will pass your kind comments on to Leah.
Kind regards,
Mollie
Reply from Hays Travel - Hedge End
Thank you for your lovely feedback and your booking!, it is much appreciated . I am sure you will have a really fabulous time and I am happy to help with any queries you have, see you soon, Natalie
Excellent customer service and very…
Excellent customer service and very pleasant staff 😀
March 20, 2026
Reply from Hays Travel - Hedge End
Thanks so much for your lovely review. It was a pleasure to help you as always. Kindest regards - Nici
Stephanie who works at hedge end
Stephanie who works at hedge end, kind, relatable and helpful
March 20, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your comments on to Steph!
Kind Regards, Leah :)
Molly was very helpful and…
Molly was very helpful and understanding. She explained explained everything to us.
March 15, 2026
Reply from Hays Travel - Hedge End
Thank you for the kind review! I'm glad we were able to get your Tenerife holiday booked, i'm sure you will have a brilliant time.
Kind regards,
Mollie
Surprised at the cost for booking…
Surprised at the cost for booking through Hays, it took the stress out of trying to book on line,and with a very helpful young lady doing it all for us.will definitely use Hays again for future hols.
March 10, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your lovely review, it was an absolute pleasure helping you book your flights!
Kind Regards, Leah :)
Mollie has excellent customer service skills
We have previously booked with Hays in Hedge End with Mollie.
We returned again and Mollie looked after us.
Thank you Mollie for your patience, attention to detail and your calm approach to looking after customers.
We are looking forward to our trip to Morocco in June that you have carefully put together ensuring the trip included the key destinations within our travel plan.
We will return for you to help us with future trips as we feel confident that you have everything covered to ensure our trips memorable.
Thank you. 😊
March 19, 2026
Reply from Hays Travel - Hedge End
Thank you so much for the lovely review! As always it was a pleasure to help get your holiday booked, I'm sure you will have the best time in Morocco!
Kind regards,
Mollie
The staff in the Hedge End branch are…
The staff in the Hedge End branch are always friendly, professional and always do their very best to assist
March 17, 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was an absolute pleasure helping you with your booking!
Kind Regards, Leah :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.