James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
We went in to book a holiday with a few ideas and the man serving us came up with exactly what we wanted, with our plane seats booked at no extra charge and hold luggage included, we could not believe... See more
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked the flights all ok
Booked the flights all ok. Went down to hays travel the day before just to verify the luggage allowance. You looked it up and told me 40cm/55/23. Went back home to measure and they were well within the limits. Got to the departure lounge and got slapped with a £141 fee for cases being too big. Never again im sorry to say. We had to throw away half the clothes and ditch a suit case because apparently this was for only one way. Ruined the break away as well as costing a lot more money.
September 27, 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
I have tried to make contact with you this morning so we can discuss this in more depth. If you could kindly give us a call on 01442 816562 or pop into store and we can discuss in more depth.
Kind regards
Sally
Steve at the Hemel Hempstead branch was…
Steve at the Hemel Hempstead branch was extremely helpful & honest. He answered any questions I had. He even printed out both sets of boarding passes. Excellent service will definitely use this company again
September 27, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments,the staff really appreciate your feedback
Listened to our needs ,and arranged our…
Listened to our needs ,and arranged our holiday as requested .Our experience was very positive.Defo use them again
October 4, 2025
Reply from Hays Travel - Hemel Hempstead
Good morning,
Thank you for your lovely words and we hope you have a nice time in Toronto!
Best wishes,
Sally
Aimee’s friendly attitude was very…
Aimee’s friendly attitude was very welcoming she did a fantastic job of booking our cruise 🚢 sorting out the car parking and our travel insurance too.
She is amazing 🤩
September 21, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely review. Wer'e delighted to hear Aimee was able to make your experience so welcoming and help organise everything from your cruise to the finer details like car parking and insurance. We really appreciate you taking the time to share this and look forward to helping you again in the future.
Kind Regards
Hays Travel Team
Helpful and patient
The agent I dealt with was very helpful and patient and explained a options I asked her to.
September 22, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind review! We're so pleased to hear that our agent was able to explain everything clearly and support you with patience and care. Your feedback means a lot, and we hope to assist you again in the future.
Kind Regards
Hays Travel Team
Reply from Hays Travel - Hemel Hempstead
Thank you for the kind review. Glad I could help :)
Kind Regards
Keesha
Very helpful lady Aimee
Very helpful lady Aimee
All sorted and nice to book something by speaking to a person. You just know exactly what your getting
Richard
September 16, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you very much for the kind review, I'm glad I could help.
I hope you have a lovely holiday
Kind Regards
Aimee
Karen at the Hemel branch is fantastic
Karen at the Hemel branch is fantastic. She went above and beyond to sort out our 20th wedding anniversary holiday. Highly recommended.
September 16, 2025
Reply from Hays Travel - Hemel Hempstead
Good morning Paul,
Thank you very much for the lovely review. We will always try our hardest to find the perfect holiday for our customers.
We hope you have a lovely holiday in the Maldives!
Kind regards
Karen
Very helpful and professional once we…
Very helpful and professional once we arranged all the hotels but fantastic service .
September 20, 2025
Reply from Hays Travel - Hemel Hempstead
Good morning,
Thank you very much for the kind words and I'm glad we found the perfect hotels! Hope you have a lovely holiday in Thailand!
Best wishes,
Brita
Spring 2026 holiday
Very professional staff went through all the options of the holiday that we were looking at
When we decided on the holiday the booking process was seamless and all the documentation gave all the information needed
September 17, 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for your kind review.
Best wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Good Afternoon,
Thank you so much for your kind feedback. It was my pleasure to help you book your holiday.
Kind Regards
Danielle
Reply from Hays Travel - Hemel Hempstead
Thank you for leaving such a kind review.
It was our pleasure to help you with your enquiry and to find your perfect holiday.
Kind regards
Hays Travel Team
Steve was patient & helped us find…
Steve was patient & helped us find something that suited our needs.
September 15, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you very much for the lovely review. We will always try our hardest to find the perfect holiday for our customers.
We hope you have a lovely holiday!
Kind regards
Steve
Friendly team and understand the…
Friendly team and understand the requirements and find the perfect holiday
September 7, 2025
Reply from Hays Travel - Hemel Hempstead
Good Afternoon,
Thank you for leaving such a kind review.
It was our pleasure to help you with your enquiry and to find your perfect holiday.
Kind Regards
Hay travel Team
Danielle quickly understood what we…
Danielle quickly understood what we wanted and organised it.
September 5, 2025
Reply from Hays Travel - Hemel Hempstead
Good Afternoon,
Thank you so much for your kind feedback. It was my pleasure to help you book your holiday.
Kind Regards
Danielle
Booking made easy.
Helpful friendly staff. Very knowledgeable. Sally is amazing, and helped us book a villa for next year making sure we had all the requirements we needed.
September 3, 2025
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thanks very much doe taking the time to leave a review , We really hope you enjoy your villa,
Best wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave a review.
Best Wishes
Team Hemel
Outstanding Service
⭐️⭐️⭐️⭐️⭐️
I’ve just booked a tailor-made holiday with Karen and, as always, the experience was outstanding. From start to finish she was so thorough, knowledgeable, and professional, but also warm and approachable which made the whole process a real pleasure. She really listened to what I wanted, offered great suggestions I hadn’t even thought of, and made sure every detail was covered so I could book with complete confidence.
What I love most is the personal touch, I never feel like just another customer. Karen genuinely cares about getting everything right and it shows in the service she provides. I now only ever book my holidays through her, because I know I’ll always get honest advice, excellent value, and a perfectly planned trip. Highly recommended to anyone looking for stress-free, tailor-made travel!
September 5, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely review and kind words! I'm so pleased to hear that you felt supported and well looked after throughout the booking process. It's always my goal to make holidays as stress-free and enjoyable as possible right from the planning stage.
I really appreciate your trust and loyalty and can't wait to help create more wonderful trips in the future.
Warm Regards Karen
Very friendly and knowledgeable staff a pleasant experience.
Very friendly and knowledgeable staff
September 4, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your kind words! I'm really glad you had a pleasant experience and found the team friendly and knowledgeable. It was our pleasure helping you with your holiday plans, and we look forward to assisting you again in the future.
Kind Regards
Hays Travel Team.
Excellent service and extremely professional.
I’ve never had a problem having used Hays Travel before and this time has been no different. They’re always helpful and very professional. Excellent service thank you!
August 23, 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave us a lovely review.
Best Wishes
Danielle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.