James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
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Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
We went in to book a holiday with a few ideas and the man serving us came up with exactly what we wanted, with our plane seats booked at no extra charge and hold luggage included, we could not believe... See more
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
620 reviews
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Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for choosing Hays Travel to book your cruise. We hope you have a lovely time.
Best Wishes
Karen
The lady sorting out my booking…
The lady sorting out my booking explained everything for me and assured everything is going to work out fine and plenty of staff in the office, also the deposit was fairly reasonable
December 3, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review , I'm pleased I was able to help and reassure you .
We all hope you have a wonderful holiday :)
Kind Regards
Karen and The Hays team
So much help from stephen in the Hemel branch amazing service couldn’t have done it without you
So much help from Stephen in the Hemel Hempstead branch went way beyond expectations thankyou stephen
November 30, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments your feedback is appreciated
Have a lovely holiday :)
There are amazing you ask them what…
There are amazing you ask them what you're looking for Find the best deals best holidays?I have booked many, many times with You The pleasant polite, and at the end you get what you been looking for. we will book every year with you
October 23, 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for taking the time to leave a review, We hope you have a lovely time in Tunisia.
Best Wishes
Sally
Excellent once again with Steve and…
Excellent once again with Steve and Sally and the team
November 23, 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review,& Thanks for choosing Hays Travel for your next holiday.
Best wishes
Sally
Knowledgeable Staff
Steve worked very hard to find what we were looking for at the right price
November 19, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your lovely feedback.It will be a fantastic holiday for you
The young lady who helped us was…
The young lady who helped us was wonderful ( sorry i can’t remember her name) nothing was any trouble to her
November 16, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review, glad we were able to help.
Have a lovely holiday :)
Kind Regards
Hays travel Hemel Hempstead
Great booking experience
Great booking experience! We saw an ad in the window so popped in with our kids, ended up leaving with a different but amazing deal for a family holiday more suited to our needs. Really lovely team and also other great customers in there too who shared a discount they had. 10/10 :)
November 8, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your very kind comments.Its great that you have a lovely holiday to look forward to.
They were all very friendly &…
They were all very friendly & efficient. The young lady who served me found me an excellent price for a flight. I was very pleased with the whole experience!
November 1, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your feedback it is very much appreciated
Very approachable helpful staff
Very approachable helpful staff. They take the time to guide you through making the right choices when booking your holiday
November 7, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments,the staff really appreciate your feedback
Steve made my bookings extremely easy…
Steve made my bookings extremely easy and told me everything I needed to know step by step and not rushed
October 26, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, the staff really appreciate your feedback.
Brilliant service
Brilliant service, Steven helped us find a great deal , without rushing us at all ,Thankyou
October 24, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is greatly appreciated.
Happy holidays
Very happy with the Staff the lady who booked my holiday was Sally,very efficient, when answering all my questions
October 17, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is greatly appreciated.
Karen who dealt with my booking was…
Karen who dealt with my booking was amazing. Explained everything fabulously making surecwe found the best deal!
October 18, 2025
Reply from Hays Travel - Hemel Hempstead
It was a pleasure to be able to book your holiday for you for 2027. How Exciting. I hope you have the best time.
Kind regards
Karen
Polite and friendly staff
Polite and friendly staff. Karen was very helpful and her advice was welcome.
October 18, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, the staff really appreciate your feedback
Sally listen very well to our…
Sally listen very well to our requirements & found our holiday with useful suggestions
October 17, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is really appreciated.
I rang to book a holiday over the…
I rang to book a holiday over the telephone it was answered right away.
Karen dealt with my booking very professionally and efficiently.
I would use Hays again for booking my holiday over the.
October 15, 2025
Reply from Hays Travel - Hemel Hempstead
Good morning Linda,
Thank you for your lovely words, we hope you have a nice time in Turkey.
Best wishes,
Karen
Really kind
Despite my anxiety at trying to reserve cabin for world cruise Hayes Hemel people were very kind and patient with me. Thank you.
October 14, 2025
Reply from Hays Travel - Hemel Hempstead
Good afternoon,
We are glad we could put your mind at rest and we look forward to seeing you soon!
Kind regards,
Keesha
Reply from Hays Travel - Hemel Hempstead
Good afternoon,
Thank you for these kind words and we hope you have a lovely time on your amazing holidays!
Kind regards,
Danielle
A river cruise on the Douro
We were interested in a river cruise on the Duoro in Portugal. We wanted a good deal and a good experience. Luckily we were able to talk Steve, the Hays rep who had helped us in the past. With several options outlined we were give 24 hours to mull over the cruise details. With Steve's help we selected and booked what will be another great holiday.
October 11, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments,,the staff really appreciate your feedback
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