James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
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See what reviewers are saying
Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
We went in to book a holiday with a few ideas and the man serving us came up with exactly what we wanted, with our plane seats booked at no extra charge and hold luggage included, we could not believe... See more
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
620 reviews
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staff team at the Hemel store
Once again the staff team at the Hemel Hempstead store have excelled themselves . Why would we go anywhere else to book our holidays when the service they provide might be equalled but never bettered?
January 23, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
What a lovely review thank for taking the time . Its are pleasure to help you both with your lovely holidays.
Sally & Team Hemel
Booked two holidays with a minimum of…
Booked two holidays with a minimum of fuss. Staff great as always helpful and happy. Hemel branch a credit to the company.
January 20, 2026
Reply from Hays Travel - Hemel Hempstead
We appreciate you taking the time to leave us such a wonderful review! We're happy to hear that your holidays were booked without any fuss. We love to see you and soi pleased the buses were on time ....
Karen
Excellent, friendly service
Very informative. Excellent, friendly and efficient service.
January 20, 2026
Reply from Hays Travel - Hemel Hempstead
Nazz,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear you found our service helpful, friendly, and efficient.
Hays Travel
very helpful staff very knowledgeable
January 13, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave a review, we hope you have a wonderful time in Italy and Croatia
Best Wishes
James
Danielle was so lovely and helpful
Danielle was so lovely and helpful. Great customer service 😀
January 16, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for taking the time to leave a review . We hope you have lovely Holiday.
Best Wishes
Team Hemel
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you so much for the review & choosing Hays Travel.
Enjoy Costa Del sol & Tenerife .
Best Wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind feeback.It is very much appreciated
Company listening to what I asked for
Company listening to what I asked for. Made looking for a break easy.
Suggested ways of payment to make it affordable without pressuring you.
Always a warm greeting on arrival
January 3, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning Mrs Redman,
Thank you very much for taking the time to leave a review. I really hope you all enjoy your cruise with Ambassador.
Best Wishes
Keesha
Bit disappointed as popped into branch…
Bit disappointed as popped into branch on Saturday to get brochure having already booked a holiday and spoke to manager who confirmed I could have set up payment plan when I was told it was to late to set up
Thank you so much for your call it was really appreciated. I'm sure it was not personal as I love having you guys in my town so easy to pop in and have your expertise.
January 9, 2026
Reply from Hays Travel - Hemel Hempstead
Hi Linda
Thank you very much for taking the time to take my call today.
It was really lovely to chat & once again from Myself & Danielle we apologise that the direct debit was not offered at time of booking.
See you soon for a cuppa & slice of cake.
Best Wishes
Sally
Amazing Customer Service
Great service and friendly atmosphere as soon as we walked in. Karen helped us pick the right holiday and she knew exactly what we were looking for and took note of our budget. I highly recommend Karen and the team at Hays Travel in Hemel Hempstead.
January 10, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind words. It was my pleasure to be able to recommend and book your family holiday this year.
Pop back in before you go and i'll give you some hints and tips!
Kind regards
Karen
Always happy
Always helpful go beyond for what I like and ask for as I’m fussy checks in and up dates me on things i inquire about. Used Hays for years now wouldn’t go no where else ☺️ Caz who booked our hoildays is such a lovely lady
January 9, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for your lovely review.
Kind regards
Sally
Friendly
Friendly, knowledgeable and sympathetic agent, who worked well with me to find and book a great holiday at a good price
January 9, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for the kind review, we hope you have a wonderful holiday.
Kind regards
James
Reply from Hays Travel - Hemel Hempstead
Thank you for booking with us again and we hope you have a fantastic holiday with us.
Kind Regards
Hays Travel Team
Great experience
Lovely Sally took care of us and helped us choose the right trip for us.
January 6, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for taking the time to leave a review. I really hope you enjoy your retirement trip to Canada.
Best Wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for your kind review. We hope you enjoy your holiday to the Dominican Republic.
Kind regards
Sally
Sally gave excellent customer service
Sally gave excellent customer service. My daughter and I were indecisive as to where we should go on our family holiday . Sally was patient and gave us full information on several options which fitted our requirements.
January 4, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review.
We hope you enjoy your family holiday to Menorca.
Best wishes
Sally
Great place to book from so helpful and…
Great place to book from so helpful and always get you the best deals
Thank you
December 20, 2025
Reply from Hays Travel - Hemel Hempstead
We appreciate your kind words! We're happy to hear that we could help you find great deals and provide helpful service. Thank you for booking with us!
Kind Regards
Hays Travel Team
Brilliant service
December 17, 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review. We hope you enjoy your holiday to Greece.
Beast wishes
Sally
Staff who know there product
December 7, 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review. We really hope you enjoy your winter sun.
Best Wishes
Sally
A very special celebration 80 and 18
Danielle was welcoming the minute I sat down at her desk. She understood what I was talking about and helped to make all the right decisions for me with me. No sense of hurrying me up.
Truly a relaxing booking was made by Danielle for myself and my Grandson x
December 3, 2025
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely review! We’re really glad to hear that Danielle made everything feel welcoming and relaxing for you.
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