Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
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Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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See what reviewers are saying
Nick was patient and extremely helpful. Booking hotels,flights and transfers. Not rushing and listening to all our requests No matter what. Well done
Company replied
Excellent service. The agent listened to what we had to say about our request for the holiday. She searched her system and gave us various options. She was patient and readily answered our questions.... See more
Company replied
It was so easy working with Cas when talking about our holiday with friends she went through loads of different hotels and holidays till we found 3 to choose from & show our friends we had no trouble... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
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Great service from start to finish
We were greeted by Alyssa and she took time to understand what we were looking for. Throughout, Alyssa was warm, friendly and professional. She answered all our questions, gave us advice on destinations and the areas we were looking at. At no time were we made to feel rushed and before leaving, Alyssa went through our booking details more than once to make sure we were happy. The branch itself was clean and bright and well-staffed. This was our first experience of Hays, having used Baldwins Travel for many years, and we will definitely come back here for our next holiday booking!
April 10, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you sharing your booking experience with us. We're happy to hear that you felt supported and well-informed throughout the process, and we look forward to assisting you again in the future. We hope you have a lovely holiday :) - Charlotte
Very nice lady got me a great deal and…
Very nice lady got me a great deal and done everything I needed x
April 10, 2026
Reply from Hays Travel - Hempstead Valley
We are so happy to hear that you received a great deal and that we were able to assist you with your needs!
We hope you have a lovely holiday! :) - Sophia
We have used Hays Travel on many…
We have used Hays Travel on many occasions, a very helpful and professional service, and a special thanks to Maria (Hempsted Valley) for her wonderful help and assistance.
April 4, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to leave us such a fantastic review. We're so glad that you found Maria so helpful and friendly. We hope you have a lovely holiday - Caz
Nicki in the Hempstead Valley branch…
Nicki in the Hempstead Valley branch was very knowledgeable about the area we wanted to go to and get us the best deal. She delivered the exact package we were after. X
March 30, 2026
Reply from Hays Travel - Hempstead Valley
We're so pleased to hear that you found our team member to be knowledgeable and that they secured the perfect package for you. Thank you for your review. We hope you have a lovely holiday :) - Charlotte
Our travel advisor Emma was just…
Our travel advisor Emma was just brilliant, she listened to what we were looking for and kept within budget. She didn't hesitate to go back to view hotels and countries.
We found her to be very knowledgeable.
March 29, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to leave us such a complimentary review! We're so happy to hear that our advisor listened to your needs and kept within budget. We hope you have a lovely holiday :) - Charlotte
We were after booking flights only
March 1, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you booking flights with us. We are happy to have provided the flights you needed.
We hope you have a lovely holiday! :) - Sophia
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your positive experience; we are very happy to hear that we were helpful.
We hope you have a lovely holiday! :) - Sophia
Good agent(Alyssa)
Good agent(Alyssa). Patient(with an elderly customer),pleasant manner.Made useful suggestions..
March 28, 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that you had a positive experience. We appreciate you noting the agent's patience and helpful suggestions. Thank you for your feedback.
We hope you have a lovely holiday! :) - Sophia
When purchasing my trip to Inverness…
When purchasing my trip to Inverness Scotland... Katy the travel agent there, was very helpful, and obviously friendly... I would definitely use Hays travel again, thinking August... Adult only all-inclusive... thanks once again for all the help... from g.. Simmonds.
March 22, 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that Katy was helpful and friendly when you booked your trip to Inverness. We appreciate your intention to use our services again for your future travel plans. Thanks for your positive feedback. We hope you have a lovely time - Caz
Friendly and helpful throughout the…
Friendly and helpful throughout the booking experience . They even contacted the travel company to check various matters
March 13, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your booking experience. We're happy to hear that our team was friendly and helpful while assisting you!
We hope you have a lovely holiday! :) - Sophia
Only purchasing some holiday insurance…
Only purchasing some holiday insurance for myself and a colleague for a UK based holiday that we had booked but the lady in your Hempstead Valley Branch we spoke to was incredibly helpful and went out of her way to ensure we had the policy that was right for us.
March 16, 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that the team member that Jo was so helpful in finding the right holiday insurance for you. We appreciate you taking the time to share your positive experience. - Caz
Hays Travel for the best experience
We always use Hays Travel for our holiday bookings, the staff are always friendly and helpful, and give us the best advice when booking our holidays
March 22, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you choosing us for your holiday bookings. It's great to hear our team is friendly, helpful, and provides the best advice for your holidays.
We hope you have a lovely holiday - Maria :-)
Very easy booking process
Very easy booking process, staff member Joanne was very friendly and so helpful.
March 15, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your feedback. We're so glad the booking process was easy and our staff member was helpful and friendly!
We hope you have a great holiday :-) - Maria
Booking a holiday
Being elderly, we like to do things face to face and not on line. The young lady assistant, Sophia, was very helpful in guiding us for our chosen holiday.
March 20, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you sharing your experience. We are so glad the assistant was helpful in guiding you to plan your holiday face to face.
We hope you have a lovely holiday! :) - Sophia
Amazing time sorting out our next trips…
Amazing time sorting out our next two trips! Lots of details to sort out and find the best trip suitable for us! Spent at least an hour and a half with Rosie without any pressure to book until we were happy with the trips bring booked. Explanations of trips, advice and recommendations offered. Brilliant!
March 18, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your experience. We're so glad we could dedicate the time to ensuring your next trips are perfect for you, with all the details sorted! we hope you have a lovely holiday - Caz
Friendly helpful staff with good…
Friendly helpful staff with good knowledge and went above and beyond to answer our queries
March 18, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your feedback. We are so glad to hear our staff were friendly, helpful, and knowledgeable! We hope you have a lovely holiday :) - Charlotte
Booking holidays
Superb advice and guidance from Nicki.I will be booking all future holidays with Hays Travel Hempstead with Nicki's help from now on.
March 11, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to leave us such great feedback. We're so glad to hear that you found our service helpful and will book with us again.
We hope you have a lovely holiday! - Sophia
Great help booking a holiday
I had a lady rep called Nicky and she was very patient and helpful with my booking she showed me lots of choices regarding holidays , hotels , flights and airport parking etc
She made our decision and process of booking a holiday much easier can’t beat talking n booking face to face with a experienced rep x
March 11, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your booking experience. We're happy to hear that our team member was helpful, patient, and made the process easier for you. We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
We appreciate your feedback and are so glad that our suggestions were helpful to you. We hope to assist you again in the future. We hope you have a lovely holiday - Caz
Fleur was very helpful packaging my…
Fleur was very helpful packaging my request together to tie in with a special birthday. She kept me updated with progress and of any timescale delays getting prices from various providers.
March 10, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your feedback. We're so glad we could assist with your special birthday request and keep you informed along the way. Have an amazing holiday :-) Caz
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