Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
Company replied
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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See what reviewers are saying
Nick was patient and extremely helpful. Booking hotels,flights and transfers. Not rushing and listening to all our requests No matter what. Well done
Company replied
Excellent service. The agent listened to what we had to say about our request for the holiday. She searched her system and gave us various options. She was patient and readily answered our questions.... See more
Company replied
It was so easy working with Cas when talking about our holiday with friends she went through loads of different hotels and holidays till we found 3 to choose from & show our friends we had no trouble... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
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I had the Opportunity to join this…up coming Cruise trip with the help and great support from Katy.Thank you Kindly for making it possible for me to join.I will recommend you .o
I had the Opportunity to join this Amazing Cruise trip to Barbados I initially spoke to one of your Sales lady who was not helpful at all - Name withheld. She adv I paid half of the price of £2600 up front which really put me off and denied me the Deck my family will be .I them called again few days later with panic and Spoke to Katy who was very very Supportive, gave me a great deal of payment plan which I could I afford and the Deck above the deck I was denied of, I will say Katy has made this trip possible for me and my daughter to join, which has made both of us really happy and appreciative.I will recommend Katy of Hays Travel to the world. Really amazing and great Hospitality with patience.
April 28, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your kind words. We shall pass these comments on to Katy.
Joanne was excellent
Joanne was excellent, I explained my requirements, she found and researched a break that fitted the bill. It was all booked in 25 minutes!
April 28, 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that the service met your needs so efficiently! It's great to know the booking process was quick and easy for you. Thanks for your feedback. We hope you have a lovely holiday :) - Charlotte
The staff are really nice
The staff are really nice, and don't rush you into picking your hoilday. 100% recommend them.
April 20, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our staff helpful and patient. We hope you have a lovely holiday :) - Charlotte
Helpful staff but woeful systems
Unable to view booking on line or through the App - both refuse to recognise me or the booking.
The paperwork was incomplete and no mention of the transfers we paid for. Wishing we'd booked direct with Easyjet
April 22, 2026
Reply from Hays Travel - Hempstead Valley
We take feedback seriously and we regret that you had trouble viewing your booking online and on the APP and also that your paperwork was incomplete. All holiday details are recapped before we confirm your holiday and we can see that you was provided a booking confirmation and your private transfers were were shown here.
We understand that due to a technical issue on our systems you was unable to see your details online and via the APP, this has now been resolved and feedback has been given to all agents in branch to ensure this is can be resolved if any future issues arise.
Thanks for your feedback. - Caz
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your experience with us. We hope you have a lovely holiday :) - Caz
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words about our team. We are so grateful for your review. We hope you have a lovely holiday - Caz
Brilliant Cruise booking with Hays
Emma our agent has been amazing professional, efficient and helpful taking time to listen to all our requests and giving us feedback and support on all our questions. Staff are polite and helpful on the telephone.
April 19, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you sharing your experience. We're happy to hear that you found Emma to be professional, efficient, and helpful, and that our staff are polite on the telephone. Have a lovely holiday! - Caz
Reply from Hays Travel - Hempstead Valley
We are so glad our staff provided helpful guidance, ensuring you understood all available options. Thank you for your positive feedback. We how you have a lovely holiday! - Caz
Easy to book,friendly and helpful staff.
April 22, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words; we are so happy to hear about your positive experience with our team and booking process! We hope you have a lovely holiday - Caz
Staff were very helpful and took the…
Staff were very helpful and took the time to make sure wecunderstood all the elements of our holiday
April 23, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your high rating! We are so happy to hear that Rosie was helpful in ensuring you understood all aspects of your holiday. We hope you have a lovely holiday - Caz
Dani was very helpful in booking my…
Dani was very helpful in booking my hotel and parking, she made everything easy for me with no stress, very happy with her service
April 16, 2026
Reply from Hays Travel - Hempstead Valley
We are so happy to hear that the booking process for your hotel and parking was easy and stress-free. Thank you for sharing your positive experience with Dani. We hope you have a lovely holidays - Caz
Friendly and helpful colleague at Hays Hempstead Valley
We went to book another cruise via Hays as we had a positive experience when doing so last year. This year, Joanne at Hays was very pleasant and helpful, assisting us not only with our actual cruise, but also booking a hotel near Southampton the day before the cruise commences.
April 20, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you choosing us again for your cruise booking! We're happy to hear that you found our team member pleasant and helpful in arranging both your cruise and hotel. We hope you have a lovely holiday :) - Charlotte
They were very knowledgeable and very…
They were very knowledgeable and very helpful and friendly.They foud a package holiday with excursion that was just what were looking for.
April 12, 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased we could find the perfect package holiday with excursions for you. It's great to hear our team was helpful, friendly, and knowledgeable! We hope you have a lovely holiday :) - Charlotte
The assistant was so understanding and…
The assistant was so understanding and knowledgeable.
Friendly and professional.
All round good experience.
April 20, 2026
Reply from Hays Travel - Hempstead Valley
We're so glad to hear that you had a good experience. It's great to know the assistant was helpful, friendly, and knowledgeable. Thank you! We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words about our team member's professionalism and competence; we are so grateful for your review. We hope you have a lovely holiday - Caz
Emma was very helpful
Emma was very helpful . She tried her best to find us the best deal
April 15, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your experience. We are so happy to hear that you found our service helpful in finding a great deal. We hoe you have a lovely holiday - Caz
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your wonderful experience with us; we are so happy to hear that you enjoyed it once again! We hope you have a lovely holiday :) - Charlotte
Extremely helpful and patient.
April 4, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to leave us a review, and we are so happy to hear that you felt supported during your time with us.
We hope you have a lovely holiday! :) - Sophia
Great service
Start to finish
Lovely and polite, helpful and quick response.
Fleur is a credit to you.
April 11, 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that you found our team lovely and polite, helpful with a quick response. We appreciate your kind words. We hope you have a lovely holiday :) - Charlotte
Went through our preferences well
April 11, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you sharing your feedback and we are happy to hear that we met your expectations regarding your preferences. We hope you have a lovely holiday :)- Charlotte
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