Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
Company replied
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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See what reviewers are saying
Nick was patient and extremely helpful. Booking hotels,flights and transfers. Not rushing and listening to all our requests No matter what. Well done
Company replied
Excellent service. The agent listened to what we had to say about our request for the holiday. She searched her system and gave us various options. She was patient and readily answered our questions.... See more
Company replied
It was so easy working with Cas when talking about our holiday with friends she went through loads of different hotels and holidays till we found 3 to choose from & show our friends we had no trouble... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
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The lady was so nice and looked at…
The lady was so nice and looked at loads of holiday for us
May 18, 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased we could help find your perfect holiday. We hope you hae a lovely holiday - Caz
Charlotte was very helpful and…
Charlotte was very helpful and professional after a bad experience elsewhere.
Would only use Hays in the future!
May 17, 2026
Reply from Hays Travel - Hempstead Valley
We're so glad we could turn a negative experience into a positive one for you. We appreciate your kind words. :-)
Reply from Hays Travel - Hempstead Valley
We are so pleased our staff was helpful and friendly. We appreciate your kind words. Jo :-)
The lady was very helpful with my…
The lady was very helpful with my booking and organised Day trips, airport parking, travel insurance and hotel booking.
Caz was so helpful.
April 10, 2026
Reply from Hays Travel - Hempstead Valley
We're so pleased to hear about your positive booking experience with Caz. We appreciate you sharing your kind words and hope you have a lovely holiday - Sophia
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear that your experience was easy. Thank you for sharing your positive feedback with us. We hope you have a lovely holidays - Caz
Reply from Hays Travel - Hempstead Valley
We're so glad you enjoyed our service. Thank you for your kind words; we truly appreciate your feedback.
We hope you have a lovely holiday! :) - Sophia
Fearne was really helpful
May 10, 2026
Reply from Hays Travel - Hempstead Valley
We're so glad to hear this! Thank you for sharing your positive feedback with us.
We hope you have a lovely holiday! :) - Sophia
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your positive experience; we are so happy to hear that you found our team helpful and professional. We hope you have a lovely holiday :)- Charlotte
Friendly efficiency service
Friendly efficiency service. Nicki was determined to help us with everything from arranging special assistance for both of us and checking the cabin was everything we wanted and needed.
May 12, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you sharing your experience! We're so glad we could provide efficient and friendly service and help with all your arrangements. We hope you have a lovely holiday :)- Charlotte
Thank you Fleur, thank you Hays travel
Our dealings was Fleur was straight forward, she was more that helpful, she was knowledgeable and answered and questions / fears we may have had, looking forward to a great holiday now, thank you Fleur and Hays travel
May 11, 2026
Reply from Hays Travel - Hempstead Valley
We're so glad to hear that our team member was helpful and knowledgeable, addressing all your concerns. We appreciate your feedback and hope you have a fantastic holiday! - Charlotte
Jo at Hempstead valley serviced us she…
Jo at Hempstead valley serviced us she was great very helpful and answered all our questions
May 11, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your positive feedback! We're so glad to hear that you found our service helpful and that all your questions were answered. We hope you have a lovely holiday :) - Charlotte
After advising the representative of my…
After advising the representative of my requirements she very quickly found a coach tour that met them all and I went ahead and booked the tour.
May 9, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your experience. We're so glad the representative quickly found a coach tour that met all your needs, and you booked it. We hope you have a lovely holiday :) - Charlotte
Very helpful and friendly
Very helpful and friendly, the whole process from start to finish was very easy.
Will definitely recommend to our friends and family.
May 7, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words! We're so glad the entire process was easy for you, and we're happy to hear you'll recommend us to your friends and family. Have a lovely holiday! Jo x
Xmas cruise
Danni was amazing, helping me find the perfect cruise for myself and my mother in law.
I would definitely come back and book another holiday !
May 8, 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much :) Have a wonderful time on your cruise.
Hays are always very good!
Charlotte understood our needs very quickly and was extremely efficient and clear when looking at different options and explaining them to us. She made our booking very simple and straightforward, and had all the necessary paperwork etc done in no time at all. It is always very good at Hays and this occasion was no exception.
April 28, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words! We're happy to hear that our team member understood your needs and made your booking simple. It's great to know you had a good experience with us.
We hope you have a lovely holiday :-) Maria
Excellent service from Rosie -Rosie was so good- listened to what we…
Rosie was so good- listened to what we wanted and sent me 2 holidays to choose from
She then helped us choose
Took her time and was very professional
May 4, 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your kind words. Always happy to help :)
So much easier than booking online.
I spent a whole day trying to find suitable flights online, but had found the comparison sites very confusing. (Some included luggage, others not, prices in dollars etc) It was almost impossible to speak to customer services.
I went into Hays travel in Hempstead Valley, and Rosie had everything booked in no time.
May 4, 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that we were able to assist you with your flight booking! It's great to know that our team member could efficiently sort everything out for you, especially after your frustrating online experience. Thank you for your review.
We hope you have a lovely holiday! :) - Sophia
Great service have booked now twice…
Great service have booked now twice with Hays and it has made booking a holiday much more straightforward
May 4, 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that our service has made booking your holidays more straightforward. Thank you for choosing us again; it means a lot to us!
We hope you have a lovely holiday! :) - Sophia
I always book my holiday a travel Hempstead Valley shopping centre unit 39 me7 3pD they are so helpful and so kind and I’ve booked another two
A great company, very helpful staff and I always booked my holiday with Hayes travel I’ve just booked another two holidays. The manager is excellent.
May 3, 2026
Reply from Hays Travel - Hempstead Valley
We're so glad to hear you find our staff helpful and that you always book with us. It's great you've booked two more holidays!
We hope you have a lovely time! :) - Sophia
Pleasant and helpful sales advisor
Pleasant and helpful sales advisor. Nothing too much trouble. Made us feel valued customers.
May 1, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your kind words. We are so happy to hear that Teresa was helpful and made you feel valued. We hope you have a lovely holiday - Caz
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