We always see Judith and have done for years. She is an extremely efficient and proficient member of Hays Travel. She always answers any concerns we may have very quickly in person or via email/phone.... See more
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Sorry for delay in answering this, my pad hasnt been Working properly. The Lady who was dealing with us her name was Judith She welcomed us as we entered the shop, which was lovely and... See more
Company replied
The friendliness and efficiency of the staff are second to none. Poppy helped us with queries we had on a holiday we had already booked, printed boarding passes etc and provided useful information. Sh... See more
Company replied
Judith found exactly the cruise we wished to book, all of the staff were without exception very helpful and friendly I am pleased to recommend Hays travel to our friends.”
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53/54 Commercial Street, HR1 2DJ, Hereford, United Kingdom
- 01432617310
5.0
Excellent
1K reviews
Asks customers to review
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Great service …
The member of staff was incredibly knowledgeable and efficient in booking a cruise for 4.
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Ladies in Red,
Sorry for delay in answering this, my pad hasnt been
Working properly.
The Lady who was dealing with us her name was Judith
She welcomed us as we entered the shop, which was lovely and put us all at ease.
After a longtime with Judith she found a holiday for us
We wanted to go in 2027 but couldnt, as i am
Dissabled i have to have a special cabin, i have never
Had that before so it made it more difficult.
Judith was a star explained everything perfectly
We asked questions as well, so 2028 here we come
Looking forward to the cruiz ,
And our thanks go out to Judith for looking after us
So well
July 14, 2026
Reply from Hays Travel - Hereford
Thank you for your lovely review. I will be sure to pass your comments on to Judith.
Very happy with the service
Poppy was very helpful and took the time to find us a great deal for all our needs as being a large family booking this was our first time using this travel agency will definitely book future holidays with them
July 14, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Poppy could help with your travel plans.
The knowledge of your staff .
July 17, 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help. Erica
Poppy was really helpful
Poppy was really helpful, knowledgeable, and made the whole experience simple. And a belated thank you to Judith, for her help when I booked 2 years ago.
July 11, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Poppy could help with your travel plans. Erica
Judith found exactly the cruise we…
Judith found exactly the cruise we wished to book, all of the staff were without exception very helpful and friendly I am pleased to recommend Hays travel to our friends.”
July 16, 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad Judith could help with your travel plans. Erica
We always see Judith and have done for…
We always see Judith and have done for years. She is an extremely efficient and proficient member of Hays Travel. She always answers any concerns we may have very quickly in person or via email/phone.
July 15, 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help again with your travel plans. Erica
Purchase flight
Ethan was extremely helpful and organised my flight plus assisted with exchanging currency.
July 14, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Ethan could help. Erica
Reply from Hays Travel - Hereford
Thank you for your review. Glad Judith could help with your travel plans. Erica
Lovely friendly staff always happy to…
Lovely friendly staff always happy to help would highly recommend.
July 12, 2026
Reply from Hays Travel - Hereford
Thank for your review. Glad we could help again. Erica
100% Happy with service
100% Happy with service. Friendly professional excellent response in providing info. Delighted to do business with Hays. Thank You.
July 10, 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help with your travel plans. Erica
Ethan was so helpful in finding a…
Ethan was so helpful in finding a cruise for me next year. Went over everything with me.
I didn’t feel pressured at all and now I have my dream holiday which I have wanted to do for many years.
Thank you Hayes and Ethan.
July 10, 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help. Erica
We had a lovely assistant called Poppy
We had a lovely assistant called Poppy, she was very helpful,
July 9, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Poppy could help with your travel plans. Erica
Amazing as always in our local Branch…
Amazing as always in our local Branch absolutley amazing service Hereford Mr Bond
July 1, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help with another trip for you. Erica
Informative
Informative, professional, incredibly helpful in finding the holiday that I requested.
July 8, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad I could help with your travel plans. Erica
Flights to San Diego
I went straight into Hays Travel in Hereford and was greeted with a smile from Eve,
A lovely friendly lady who helped me book my flight ✈ to San Diego next April.
Eve showed me flights and gave me options as to what I would like. I felt totally relaxed and happy with the service she gave me. Will definitely go back in and see Eve soon to sort out seating arrangements and insurance. Thankyou Eve. ❤
July 7, 2026
Reply from Hays Travel - Hereford
Thanks for your lovely review. I will be sure to pass these comments on to Eve. Erica
Excellent service and very friendly…
Excellent service and very friendly and. knowledgeable staff
June 30, 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad Judith could help with your travel plans.
Reply from Hays Travel - Hereford
Thank you for your review. Glad Judith could help your with booking. Erica
Judith the sale assisted was very…
Judith the sale assisted was very helpful and knowledgeable
June 30, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Judith could help with your travel plans.
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