With Hays you get very personal service, they listen to your requirements, ask appropriate questions and always get back to you. The staff at the Hereford branch are excellent, I dealt with Ethan and... See more
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Went to book our first ever Cruise, the agent was very helpful in explaining all that we need to know and do. We ended up booking and are now looking forward to our new holiday experience next year... See more
Company replied
Very smooth experience. We were thinking of joining my sister-in-law for her holidays but there were no more seats on the plane so decided to book a holiday to Turkey. Eve, at Hays Hereford, was ve... See more
Company replied
The friendliness and efficiency of the staff are second to none. Poppy helped us with queries we had on a holiday we had already booked, printed boarding passes etc and provided useful information. Sh... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53/54 Commercial Street, HR1 2DJ, Hereford, United Kingdom
- 01432617310
4.9
Excellent
1K reviews
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Ethan was very attentive and helpful…
Ethan was very attentive and helpful throughout the whole process. It seems nothing is too much trouble for him.
February 14, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Ethan could help with your travel plans. Erica
Judith was very helpful and found what…
Judith was very helpful and found what we were looking for
February 14, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Judith could help with your travel plans. Erica
Lovely Staff and more important…
Lovely Staff and more important knowledgeable on listening to your holiday needs.
February 15, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Eve could help with your travel plans. Erica
Explained and sorted everything well
February 7, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help with your travel plans. Erica
Graig very helpful
February 15, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Craig could help. Erica
Reply from Hays Travel - Hereford
Glad I could help again with your travel plans. Thank you for your review. Erica
What made my experience great is Judith…
What made my experience great is Judith at Hereford branch
I have been dealing with her for many years
I am a solo female traveller snd she is always kind and helpful goes out of her way to help
Hays is a great company and lucky to have her
I look forward to next year's booking
Hope this gets back to her too
February 14, 2026
Reply from Hays Travel - Hereford
Hi, Thank you for your review. I will be sure to pass this on to Judith. Erica
Poppy was very helpful & friendly…
Poppy was very helpful & friendly helping us sort out our perfect holiday
February 13, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Poppy could help with your travel plans. Erica
Great service
Great service, very patience and gave us all the help and advice we needed
February 7, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Judith could help. Erica
Amazing.
This was the first time we have booked with Hays, Amelia, went above and beyond to help us find the perfect villa with everything we wished for.
We will definitely book our future holidays with Hays.
Thank you Amelia you are an asset to the company.
Sheena.
February 14, 2026
Reply from Hays Travel - Hereford
Thanks for your lovely review. Glad Amelia could help with your travel plans. Erica
welcome with a smile
welcome with a smile, great service, good banter with customer.
nice jester to offer tea or coffee
Would be good to have toilet service considering a lot of your customers are elderly with weak bladders.
February 13, 2026
Reply from Hays Travel - Hereford
Thank you for your review. Sorry we couldn't offer a toilet service, as they are upstairs we have problems with insurance details but glad you liked the offer of Tea or Coffee. Glad Craig could help with your travel plans. Erica
Craig was excellent and very…
Craig was excellent and very knowledgeable booking a P&O cruise for my wife and I and our friends.
Also very patient and friendly.
Well done Craig.
Many thanks Phil &Hazel.
February 13, 2026
Reply from Hays Travel - Hereford
Thank you for your review, i will pass this on to Craig.
Erica listens to what you want and…
Erica listens to what you want and expect then makes it happen
February 4, 2026
Reply from Hays Travel - Hereford
Thanks for your review. I'm glad I could help. Erica
Was made so easy by the representative.
February 10, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Ethan.
Cruise Norwegian Fjords …
Judith was very helpful and explained everything clearly. She helped us choose the best type of cabin and the best location for our needs. She was also very knowledgeable about the places we’ll be visiting, which made the whole planning process much easier.
February 10, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Judith.
Excellent service from Erica & Hayes…
Excellent service from Erica @ Hayes travel in Hereford. So helpful in finding us the best deal for our holiday.
February 3, 2026
Reply from Hays Travel - Hereford
Thanks for your review. I'm glad I could help with your travel plans. Erica
I have been booking my holidays with…
I have been booking my holidays with hays holiday for years giving me lots of choise and Ethan as the time to look for a lovely holiday thank you 🤩
February 3, 2026
Reply from Hays Travel - Hereford
Thanks for your lovely review. Glad Ethan could help with your travel plans. Thanks for booking again. Erica
Great staff
February 3, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help.
Judith is always very helpful and very…
Judith is always very helpful and very knowledgeable.
February 7, 2026
Reply from Hays Travel - Hereford
Thanks for your review . Glad Judith could help. Erica
We dealt with Eve in the Hereford…
We dealt with Eve in the Hereford branch, as soon as we sat down she was happy and friendly, we told her what we were looking for and she delivered, we changed our mind on a couple of things but nothing was too much trouble.
February 6, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Eve could help with your travel plans. Erica
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