Booked a cruise holiday for June 2027 at Hays Travel Heswall Wirral. My wife and I found staff to be professional, helpful and knowledgeable.The booking process was smooth running and we felt confiden... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rose at Heswall branch went over and above to find us a great holiday within our criteria. The process was really easy. We were very grateful for her advice and expertise. Will definitely be using Hay... See more
Company replied
We decided that we wanted a last minute holiday. Scarlet in Hays Heswall branch managed to find us a holday that met all the criteria we requested.She was very patient and polite and made our visit... See more
Company replied
A very simple process from start to finish. Izzy was very helpful and efficient, making sure to meet all of our holiday needs and requirements. Another great experience with Hayes Travel
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3, The Curve 139 Telegraph Road, CH60 7SE, Heswall, United Kingdom
- 0151 4380047
4.9
Excellent
528 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The young ladies are very helpful
The young ladies are very helpful , and kind whenever I am looking to book a holiday
May 31, 2026
Reply from Hays Travel - Heswall
Delighted as ever to book your holiday! It is always a pleasure to see you and thank you for booking with us!
Such a pleasure to receive such a lovely review!
Thank you so much for taking the time to do so.
Kate.
Extremely friendly and helpful
Izzy was extremely helpful listened to exactly what we wanted out of a holiday
Searched and found our ideal holiday
May 30, 2026
Reply from Hays Travel - Heswall
What a lovely review! So glad that Izzy could find exactly what you were looking for!
Thank you for taking the time to write a review. We really do appreciate it!
Have a lovely holiday and we look forwards to welcoming you back into Hays Travel Heswall!
Kate.
Friendly and very professional
Friendly and very professional
Could not do enough for you and would use again.
May 26, 2026
Reply from Hays Travel - Heswall
Thank you for your positive comments!It was a pleasure for Rose to book your holiday!
We look forwards to booking your next!
Thank you!
Kate.
Excellent service from Kate
Excellent service from Kate. Finn and Scarlett . I recommend the Heswall branch highly
May 23, 2026
Reply from Hays Travel - Heswall
We are so glad you enjoyed your experience with our team. We appreciate your kind words and recommendation. We look forwards to hearing all about your holiday and can't wait to book your next!
Have a lovely time!
Kate.
Kind Regards
Hays Travel Heswall
always book at hayes travel in heswall…
always book at hayes travel in heswall just booked holiday. we seen fin and he was exceptional taked though everything and explained all about the holiday and price we would give him 10 out of 10 excellent
May 22, 2026
Unprompted review
Reply from Hays Travel - Heswall
This is a lovely review. I am delighted that Fin gave you excellent Customer Service.
We hope that you have a lovely holiday and can't wait to book your next holiday!
Thank you.
Kate.
As is always the case at the Heswall…
As is always the case at the Heswall Branch………..we were given excellent service. This time by Paige.
May 19, 2026
Reply from Hays Travel - Heswall
Thank you for your lovely comments! It is always a pleasure to book your holidays! We hope that you have a fabulous time and can't wait to book your next!
Kate.
The travel agent was extremely helpful…
The travel agent was extremely helpful and polite
May 16, 2026
Reply from Hays Travel - Heswall
Thank you! We are so glad that you were happy with our fabulous Customer Service! Have a lovely holiday and thank you for your comments!
Kate.
Isabelle
Isabelle, the young lady who made the reservations for our booking to Spain, was very, very helpful and clear with all elements of our travelling information.
May 14, 2026
Reply from Hays Travel - Heswall
Thank you so much! We are glad that we were able to book your holiday and we look forwards to welcoming you back in to Heswall Hays Travel.
Have a lovely hoiliday!
Kate.
A pleasure
Three of us went in for guidance on where was best to stay in madeira, as our experience last year was a little disappointing with the hotel we chose.Scarlett dealt with us patiently and knowledgeably resulting in us booking a hotel we have looked at for about four years now.
May 11, 2026
Reply from Hays Travel - Heswall
Thank you for coming back to Hays to arrange another holiday, it's always a pleasure arranging your trips, thank you for taking the time to leave feedback, Thanks you, Scarlett and Team Heswall
Excellent service.
Excellent service.
Very helpful
Wouldn’t go anywhere else
Staff all very friendly and always remember us from when we booked last
Booking process all straight forward
and explained step by step
Excellent
May 10, 2026
Reply from Hays Travel - Heswall
It was lovely to see you back in store again to arrange your next holiday, thank you for your continued business and taking the time to leave feedback, Thank you, Paige and Team Heswall
Holiday booking
When booking our holiday for a special occasion Isabelle was exceptional. I went to her wanting a specific holiday but without a a real idea of location and regularly raised questions. She was always helpful and knowledgeable and checked on everything for me. She gave me a number of options and has assisted me with ensuring my children’s allergies are noted. We are really looking forward to our holiday now. Would 100% recommend Isabelle and Hays Travel to book your holiday. Thank you Isabelle x
May 3, 2026
Reply from Hays Travel - Heswall
Thank you for your lovely review. We are so happy that we found your perfect holiday and look forwards to hearing all about it!
We always appreciate it when our Customers have had a lovely experience.
Thank you.
Kate.
Great service every time
May 9, 2026
Reply from Hays Travel - Heswall
Thank you for your review! Hope you have a lovely Holiday!
Summer holiday to Sorrento.
It was just so easy to sort our summer holiday. Staff very good. Concerns re flight cancellations answered. Currency sorted. All done in one visit.
May 6, 2026
Reply from Hays Travel - Heswall
What a lovely review! Thank you for taking the time to write a review.
Delighted that you booked your holiday with us and we look forwards to booking your next!
Have a lovely holiday!
Kate.
Excellent service and a great holiday booked
Last year we had great friendly service, so returned this year to book our next holiday.
The staff were again brilliant and the package we got was exactly as we wanted at an excellent price.
April 29, 2026
Reply from Hays Travel - Heswall
Thank you for your reply and taking the time to write a review! I am so glad that we were able to package up exactly what you wanted! I hope that you have an amazing time!
Thank you for booking with us again.
Kate.
Reply from Hays Travel - Heswall
We are so happy that we provided excellent Customer Service and look forwards to booking your next Holiday! Thanks for your review!
Hays Travel Heswall
Excellent service
April 12, 2026
Reply from Hays Travel - Heswall
Thank you for your review! Have a lovely holiday!
Reply from Hays Travel - Heswall
Thank you for your lovely comment - we always aim to provide a friendly service!
Rose is really helpful and understands…
Rose is really helpful and understands our preferences
April 17, 2026
Reply from Hays Travel - Heswall
Thank you! We look forwards to welcoming you back in to Heswall to book your next holiday. Thank you for your review!
Reply from Hays Travel - Heswall
Thank you for taking the time to reply. We aim to provide the best Customer Service at all times so really appreciate you taking the time to review us!
Have a lovely holiday and we can't wait for you to come back in to book your next!
Kate.
Extremely good
Extremely good. Kate from Hayes heswall is very good and listened. Very impressed
April 9, 2026
Reply from Hays Travel - Heswall
Thank you so much for taking the time to write a review! It was a pleasure to be able to find you a holiday! I hope that you have an amazing time and look forward to welcoming you back in to our Heswall shop to buy your next!
Thank you again!
Kate.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.